which place is better? Big Worm or Rider Graphix?

[bigwormgraphix]

My phone dosn't get e-mails, but customers are always welcome to call me
817-448-9741 - it forwards to where I'm at. We also have a vinyl printer, so if you want something custom we can print almost anything (photos, tat artwork, etc). We also make temporary numbers for autocross & drag racing. You can see more of what we do at www.bigwormmotorsports.com

[linkwpc]

I do not like Ridergraphix. I order from then and my bowties they sent me did not fit well and low quality and would not give me a new one... Go some where else!

[autoguy]

Originally Posted by linkwpc

I do not like Ridergraphix. I order from then and my bowties they sent me did not fit well and low quality and would not give me a new one... Go some where else!

Why do you feel we should be sending you free replacements when you installed them improperly. I know for a fact that they fit properly, and every set we have sent out have been exactly the same cut. There is nothing wrong with the cut because I have personally installed them with no stretching or cutting. We cannot be responsible for others poor installation jobs.

[Abygale]

Originally Posted by autoguy

Why do you feel we should be sending you free replacements when you installed them improperly. I know for a fact that they fit properly, and every set we have sent out have been exactly the same cut. There is nothing wrong with the cut because I have personally installed them with no stretching or cutting. We cannot be responsible for others poor installation jobs.

Okay, I wasn't going to say anything. But really, how can you make such a rude comment to a former customer? I also bought your bowtie cutouts and ended up replacing with some I cut myself because I couldn't get your front one to go on properly.

"We cannot be responsible for others poor installation jobs." Well, what about sending some instructions along with the stickers. Obviously, multiple people are having the same exact problem with this product. Could it be that you've done it so many times that you have the process down and forgot what it was like the first time you tried it?

If you truly want people to be happy with your product and recommend you to others maybe you could ask what you could do better rather than publicly bashing your unhappy customers. It's just a thought, from one business person to another!

[mikevrod]

Abygale,
I like the cut of your Jib. Wow!

[bigwormgraphix]

We offer free installation on the emblem overlays at events we are at or if you if come by the shop. If you are not nearby, I will help you out over the phone until 9 pm any day of the week. I also have customers with no installation experience read the instructions to make sure it makes sense to someone other than me. The instructions are for the product you purchased and not generic vinyl instructions.

[CGM2SSRS]

Originally Posted by G.E.

any difference in quality of products? also where or what place should i take my car to have the vinyl put on? chevy dealership, or wat?

From what I've read in this forum,if I were you I'd read though the threads. Based on ALL I've read in here I personally would not order a .50 sticker from ridergraphix.

[Wikedwil]

Originally Posted by linkwpc

I do not like Ridergraphix. I order from then and my bowties they sent me did not fit well and low quality and would not give me a new one... Go some where else!

Did you buy them elsewhere?

Originally Posted by CGM2SSRS

From what I've read in this forum,if I were you I'd read though the threads. Based on ALL I've read in here I personally would not order a .50 sticker from ridergraphix.

If you haven't bought them from anyone yet how can you be a judge? Why don't you go to a craft store and make your own. They sell all kinds of vinyl there.

[autoguy]

Originally Posted by CGM2SSRS

From what I've read in this forum,if I were you I'd read though the threads. Based on ALL I've read in here I personally would not order a .50 sticker from ridergraphix.

Another flamer jumping on the bandwagon. Most of you guys that are making these comments don't even know the entire story behind some of the posts or have NO experience with us AT ALL.

There is no way I can control what people do with the products we send them. We have been in business 20 years, and have never had so much flaming as we have had on this forum, especially since these simple bowties have been added to our website.

Maybe customer service issues can be handled differently, but when people destroy perfectly good product, then ask for a free replacement with no proof of a product being defective or cut wrong, how should it be handled? Maybe some of the other Business experts here can explain how to handle this.

People that make mistakes need to own their own mistakes and not blame it on the product. If I screw something up or ship the wrong item, 95% of the time we will just send another out and never ask for the other item back. If someone has an issue with an install or a product, why not ask first or take it to someone that actually knows how to do the job?

[adk46r]

Originally Posted by jpsuperman81

I have the moproauto.net bumble bee stripes they do the front ones the best. My gills were rider though. Also vinylgraphics.net is also good. Gills amd bowties easy enough for anyone to do if you get a complicated package you better do local research and see who has a reputation. Alot of dealers sub the work to a local place but some dealers have stripes guy in house.

I agree totally with you jpsuperman81, my rally's are also Moproauto and my gill stripes. My bowties were done by my installer, he has been doing vinyl for over 20 years and makes all his own stuff. Here is a link to my pics:
http://www.camaro5.com/forums/showth...to_threadtools

[bigwormgraphix]

We also use quality vinyl, only 3M or Avery for red & pink. I also ship UPS for all US orders, for quick delivery. It costs me a lot more than what I charge the customer. $20 after the camaro5 discount plus $4.95 for a product that will last 7 years or more. We also include instructions, install tools and answer any questions by phone so you don't have to wait for a response if you are in the middle of installing.

[DarricSS]

Originally Posted by autoguy

Another flamer jumping on the bandwagon. Most of you guys that are making these comments don't even know the entire story behind some of the posts or have NO experience with us AT ALL.

There is no way I can control what people do with the products we send them. We have been in business 20 years, and have never had so much flaming as we have had on this forum, especially since these simple bowties have been added to our website.

Maybe customer service issues can be handled differently, but when people destroy perfectly good product, then ask for a free replacement with no proof of a product being defective or cut wrong, how should it be handled? Maybe some of the other Business experts here can explain how to handle this.
People that make mistakes need to own their own mistakes and not blame it on the product. If I screw something up or ship the wrong item, 95% of the time we will just send another out and never ask for the other item back. If someone has an issue with an install or a product, why not ask first or take it to someone that actually knows how to do the job?

Originally Posted by autoguy

G.E., sorry for others diverting your thread, I sent you a PM.

I am surprised you have been in buisness for 20yrs.

Bigworm gets my buisness after reading your condescending replies in this thread and others.

[scnhra]

Originally Posted by autoguy

Another flamer jumping on the bandwagon. Most of you guys that are making these comments don't even know the entire story behind some of the posts or have NO experience with us AT ALL.

There is no way I can control what people do with the products we send them. We have been in business 20 years, and have never had so much flaming as we have had on this forum, especially since these simple bowties have been added to our website.

Maybe customer service issues can be handled differently, but when people destroy perfectly good product, then ask for a free replacement with no proof of a product being defective or cut wrong, how should it be handled? Maybe some of the other Business experts here can explain how to handle this.

People that make mistakes need to own their own mistakes and not blame it on the product. If I screw something up or ship the wrong item, 95% of the time we will just send another out and never ask for the other item back. If someone has an issue with an install or a product, why not ask first or take it to someone that actually knows how to do the job?

Wow, I am going to be a flamer. I do not know the whole story either but this is definatly not the way to handle it. Open forum and blaming the custome without acknowlidging the fact they might need instruction that were not sent with product. All I have to say is i would be weary to purchase from you based first impression and that is why I am reading the forums I am looking to purchase.

[SNV]

Problem with products should only be handled in a public forum as a last resort. Customer should deal with the sponsor via email or pm. If that fails they should try to get help from somebody that runs the forums.
As far as Rider goes. I placed an order with him. He work out a great deal with my, replied fast, and shipped fast. I ordered on a Sunday and had my package on Wednesday. My car will be in this week. I have have my spears and bowties put on by the place that is tinting my windows. I will post an honest review of them.