GM CATCH CAN Warranty Denial PETITION

[Mr. Stacy]

Originally Posted by 95birdible

Here is hypothetical: Say you install a trailer hitch on your brand new SS Camaro so you can put your mountain bikes on it. 3,000 miles in your transmission starts slipping, your rear end starts whining, and you take it to the dealership. This would be the same as adding a catch can to your car. It is not a factory OEM installed item and GM or any other manufacturer could refuse and void your warranty saying adding the hitch causes the failures to your car. BS if you ask me.

GM can say whatever they want.

However, customers have specific rights and resolutions for corporations who refuse to honor warranties, regardless of what GM says.

[SlingShot]

Originally Posted by Mr. Stacy

Also, don't forget "Implied Warranties":

Implied warranties are created by state law, and all states have them. Almost every purchase you make is covered by an implied warranty.

The most common type of implied warranty—a "warranty of merchantability," means that the seller promises that the product will do what it is supposed to do. For example, a car will run and a toaster will toast.

If problems arise that are not covered by the written warranty, you should investigate the protection given by your implied warranty. Implied warranty coverage can last as long as four years, although the length of the coverage varies from state to state. A lawyer or a state consumer protection office can provide more information about implied warranty coverage in your state.

Doesn't apply, automobiles have a Written Limited Warranty that supersedes all others.

[Jc's1LE]

Money Supersedes ANY policy

[HadaCamaroNowaCadillac]

After spending a lot of time reading this thread, I was keeping my fingers crossed as my car was in the shop...

By the way, if you didn't see my previous post, I have a 2012 Cadillac CTS with the 3.6 LFX with about 45,000 miles.

Well, I had the right side valve cover gasket replaced, which required the tech to actually remove the line from the PCV valve which runs right to my Elite catch can, the timing chain cover resealed and the right front transfer case output shaft seal replaced. All was done under warranty and didn't cost me a penny.

I went to the dealer (GMC/Buick dealer although they sell a lot of Cadillacs too) from whom I purchased the car and they were great. Didn't even question the catch can and went above and beyond to ensure I was happy. I have a feeling that had the OP gone to a different dealer his situation might have turned out very differently - not trying to bash the OP since I completely understand his decision/situation and still believe GM really screwed him, but just supporting the idea that finding a good dealer is so very important

Now my only concern is why all this went wrong around 50,000 miles...

[Mr. Stacy]

Originally Posted by SlingShot

Doesn't apply, automobiles have a Written Limited Warranty that supersedes all others.

That is exactly backwards. A written warranty cannot void an Implied warranty. An Implied warranty is in effect automatically BECAUSE of the written warranty.

Laws vary by State, but not by much. This is Texas law. If you are so smart, go look it up and post what you find. I would be interested. Maybe I miss-read.

[SlingShot]

Originally Posted by Mr. Stacy

That is exactly backwards. A written warranty cannot void an Implied warranty. An Implied warranty is in effect automatically BECAUSE of the written warranty.

Laws vary by State, but not by much. This is Texas law. If you are so smart, go look it up and post what you find. I would be interested. Maybe I miss-read.

You are reading right, but your interpretation is wrong and you keep forgetting the intent. Don't just look at the words ...

I use to do this stuff, and have help co-write multiple laws in Florida.

[Jackass]

Originally Posted by MrChrisLS3

At this stage, they don't. This is that stage in the game when the customer files a lawsuit to contend GM's decision. Once it goes to court, it is at that point GM has to show where they determined the part caused the failure.

Now, the tricky aspect of this case, is that they blocked the warranty, and stopped the work before they discovered what the actual issue was. So, not knowing what actually failed, or what actually caused the failure, they may simply have to supply sufficient evidence that a catch can, or change to the PCV system could create loss of oil pressure. From what I read in the original post, we never really found out even if the oil pump did actually fail, much less what caused it. GM stopped the tear down.

I am not an expert on Magnuson Moss, but it seems to me that the consumer protection part of it is more about keeping manufacturers from gouging consumers on replacement parts. If not for this protection, for example, we might be required to replace the air filter with AC Delco, which they could charge an artificially inflated price for, and we would have to pay that or risk losing the warranty.

Adding some thing that modifies the structure or operation of a factory system, on the other hand, creates a situation where a manufacturer can deny warranty. This situation means that it is up to the consumer to prove that the failure was indeed a manufacture defect, and not caused by the modification to the factory engineered system.

Like I said, I'm no expert, but this appears to be where GM is drawing their line in the sand. Whether this is right or wrong, I guess depends on what side of that line you're standing on. Both sides have valid points.

I guess the lesson learned here is that if you are going to modify anything on your car, and still expect warranty coverage, talk with your service manager before making the jump. If they give you the A-Okay, then I might suggest taking the car to that dealer for any issues. Remember, this all started when a tech, at a non Chevrolet dealership had to put in a call to the T.A.C. because he wasn't sure either what the catch can was, or how to go about the repair. A mod friendly Chevrolet dealer wouldn't have needed to do this, and there wouldn't have been an issue. They would've just replaced the pump, charged it to warranty, and be done with it.


VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV BVVVVVVVVVVVVVVVVVVVVVVVVV
And of course, anyone who decides they will never buy GM again because of this case, is free to do so. However, there is no guarantee that any other manufacturer would handle this any differently.

************************************************** **************
And that's the all point , what are our options then ?
Rollover and play dead ?
One have to use what the GMs , FORDs etc etc are after , $$$$$ , our $$$$$
You screw with my rights , and I'm not big enough to fight back , what I suppose to do ? I'm moving on to a different feeding grounds
If enough people do it they will look at what's the reason and fix it
On the other hand we do nothing , and nothing gets done
Get it now !

[Tenring]

Originally Posted by Mr. Stacy

All donations were refunded last week and should have hit your bank by now. If you do not get your refund within a day or so, let me know and I will check it out.

Thanks again for your generous donations.

Mr. Stacy - Sir if you make it to Arizonia one day I would like to buy you a beer!

[WHAMMO]

Signed the petition

[Nor Cal ZL1]

All this law stuff is BS. It is a poor decision to treat people this way, and it is an abuse of power/deep pockets. I work for a company where we have warrantied things way beyond our competitors, even when we had every legal right not to. Why because treating our customers right leads to repeat business. When warranting a product that the warranty expired on five years prior, because it was the right thing to do due to the circumstances, leads to a preferred contractor where very large construction contracts are decided on relationships, performance and decent ethics. The only time I can remember not honoring a warranty is when the maintenance has not been performed, and the customer was trying to just cash in on new mechanicals. As long as they have PM records, we can determine if any modifications have had an effect on operation, most are efficiency, or longevity modifications.

When we are bidding a multi million dollar contract, there is a lot of consideration given to the fact that as a company we do the right thing, and back it up. It is called going a step above which is so easy to do compared to how typical business is run these days.

Does it cost us sometimes, sure, but the payback far outweighs the minimal fall out of doing what is right. Voiding a complete power train warranty because of a catch can, well that is something our competitors would do.

[JCunningham]

iv donated a few times on go fund me for things that never ending up happening. this is the 1st time I ever got a refund. Thanks.

[HDRDTD]

Originally Posted by Mr. Stacy

Sweet. Up to $400!

Some have given up to $100!! That's awesome. (Timothy)

Every little bit helps, it adds up fast. Let's get this settled now!

Thanks for your support.

https://www.gofundme.com/GMwarranty

Just glad to help someone out (I'm Timothy.).

What about starting a gofundme to just help cover the cost of the repair If he'd rather just put it behind him and move on.?

[NYCamOwner]

Originally Posted by HDRDTD

Just glad to help someone out (I'm Timothy.).

What about starting a gofundme to just help cover the cost of the repair If he'd rather just put it behind him and move on.?

And the next thing you will see will be GoFundMe's setup for people who "cannot afford" repairs, or upgrades, or insurance costs, anything...

I see those all the time on GoFundMe. We had a "friend" who needed help with her medical bills, so she did a GoFundMe and raised about $5k towards her bills. 6 months after that, she was out buying new clothes, a new $40k car, and all this expensive stuff. She was stupid enough to post all that info on Facebook, so all the people that contributed saw it. There were a lot of pissed off people.

[DRKS1D3]

Originally Posted by 95birdible

Here is hypothetical: Say you install a trailer hitch on your brand new SS Camaro so you can put your mountain bikes on it. 3,000 miles in your transmission starts slipping, your rear end starts whining, and you take it to the dealership. This would be the same as adding a catch can to your car. It is not a factory OEM installed item and GM or any other manufacturer could refuse and void your warranty saying adding the hitch causes the failures to your car. BS if you ask me.

Your hypothetical situation is not exactly the same situation. Can a Camaro tow a small, lightweight trailer? Sure. Is it ideal for towing? No. A catch-can, in theory, is meant to help keep oil and gunk out of the intake and also keep the engine's internals running smoothly. A trailer is in no way, shape or form, meant to benefit a vehicle (like the catch-can). Just because it sounds like a good idea, it does not necessarily make it one. Priorities...




Exhibit A: