IMPERIAL BLUE update...

[toilets]

Yeah, my wife is really pushing the white with Black rims and black stripe... It does look sharp but man I don't know

[BowtieBelle]

Originally Posted by fbodfather

Thank you -- and for what it's worth? I've sent the Black Suburbans out after ME!..........

We'll protect you!!!!

[GoldenBear]

Sometimes I think it's easy for us to get a little lost and focus too much on the details and forget about the big picture (a trees and forest thing). I do feel bad for you, Scarzz, not being able to get a ZL1 in IBM, but, given the choice, I think you'd rather have a 2012 ZL1 in black, than a 1971 Pinto in the color of your dreams. We all do need to remember that the ZL1 is going to be a very impressive vehicle, regardless of its color.

I'm not sure what the absolute perfect color for the ZL1 would be for me if I were to draw it up from scratch on the white board, but I know I'll be more than satisfied with my CRT convertible. And, I am really grateful that Chevrolet is going to produce a ZL1 convertible, as the last time that Chevy produced a factory four seat convertible with an ultra high performance engine was in the 1970 Chevelle with the LS6.

And, to help put things in perspective with regard to the performance of the new ZL1, if someone told me in 1976 (when I truly thought the days of high performance vehicles were gone forever; remember those dark days of 165 hp 350s?) that that in 36 years Chevrolet was going to produce a Camaro from the factory that would have 580 hp and run the Nurburgring in 7:41, I would have thought that one had indulged in far too much Acapulco Gold.

[htron50]

Well, I can say this. If the Camaro is going to share some of the Equinox Impali, etc etc, there should be some new earthen color metallics coming out. Which, in my opinion, is GOOD. Very Good. I don't have a clue what they may end up being, but something tells me they will be a pinch more "reserved colors" on tap.

[1BADZL1]

Father....
But why did yall announce ibm would return, and it was very brief?
Was it due to shortage of xirallic?
Was it because chevy had to decide between the other colors
that also used xiraliic; and since crt and ashen gray are new colors gm
was only allotted so much xirallic due to shortage possibly.. and chevy wanted to give the other two colors that both use xirallic crt and ashen gray a new chance?

[fbodfather]

Originally Posted by 1BADZL1

Father....
But why did yall announce ibm would return, and it was very brief?
Was it due to shortage of xirallic?
Was it because chevy had to decide between the other colors
That used xiraliic, and since crt and ashen gray are new colors gm
Was only alloted so much xirallic due to shortage and chevy wanted to give the other two colors that both use xirallic crt and ashen gray a new chance?

You sure do ask a lot of questions!!!


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Perhaps your next question should be "Wow - where did ALL THESE BLACK SUBURBANS come from???!!!!

[1BADZL1]

Originally Posted by fbodfather

You sure do ask a lot of questions!!!


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Perhaps your next question should be "Wow - where did ALL THESE BLACK SUBURBANS come from???!!!!

Am i getting warm or something?
Too late....
This was outside my doorway......

[sangerbanger58]

Originally Posted by 1BADZL1

Am i getting warm or something?
Too late....
This was outside my doorway......
Attachment 315118

[Kscarguy]

Originally Posted by fbodfather

Sorry - I grew up in a Chevy Dealership and what you say above is simply not true. Further, I was a District Manager and an Account Manager for many years with hundreds upon hundreds of dealers that I worked with........

....all service bulletins (and every other piece of information) came via the Postal Service for many years-- and they did not get it at the same time.....moreover, there were times when some dealers didn't get it at all - further, it all landed on the dealer's desk and he distributed the stuff. If he had a bank meeting - or was on vacation - or didn't come in that day - it sat....and sat........and sat...................

As to getting the info. out there - we don't want to put 'bad' information out there - and as soon as the decision was made on IBM - we posted it.

That doesn't happen with any other brand that I know of.

Not one other.

As I said above - we hate breaking bad news - but this Team works 24/7/365 to get info out to you - and the proof of that is in the time-stamp.....(I post stuff at the wee hours)

I'm sorry you feel so angry at the team - we don't do this to upset anyone - but we do have a business to run which means we have to make those decisions - good news and bad - and we continue to listen to your voices - believe me, we do!

And as much as we want 100 percent of you 100 percent happy 100 percent of the time.............................................. ....there's that 'human nature' thing that we can't change...............

Father - Ok I'll say this to your bulletin response. I know that the guys in the dealership knew it before the customers did. Mostly because of three things. 1) Mail- as you stated 2) Zero Internet forums 3) The fact that the service and sales managers were always checking in with each other sharing field issues and feedback from GM. Today it's different with the various communication mediums. So If you felt hit below the belt it was not my intent.

I stated in a previous post that I get a business exists to make money and shouldn't have to apologize for that..I believe this. So hard decisions sometimes have to be made. I admit I was hurt by the announcement. But understanding business, I was not, nor am I now angry with the team. I was and am still disappointed with the communication. Big difference between angry and disappointed! You see I know (based on your comments) before the decision to pull IBM or any other option is made. Data is queried, studied, costed and then a decision is made. Keeping in mind profitability. I can appreciate you posting info at the wee hours because your intentions are good. But why not include the extended team..(dealers) They should have had that info the same time it was posted here imho.

Why??? Because this car, the ZL1 IS special. Up to now It was a once in a lifetime car(1969). It's on allocation, I'm getting the only one the dealer is going to get. How many IBM ZL1 orders were showing in the data..40..a 100?? It had to be a small percent.

It would have meant the world to get this news through the dealers to those of us effected. A simple; Hey, we value you as a customer. We recognize that this is not ideal, but If you'll choose another color we'll make it worth the change. It could have been something as small as a letter or as big a poster signed by the team for those effected. The cost..minimal...The payback..huge! But I found out before my dealer did, before the rest of the Chevrolet team did. So, while I totally understand the business case, I know that the disappointment could have been avoided.

How?

1) Don't allow the order work bench to configure a car and provide an order number before the final production designs/options are finalized. (Yes I took the risk, I accept the responsibility for that.)

2) In this magical day of Wal-Mart logistics and information flow. There is no excuse for GM, the dealers and on-line sale reps to have the information the same time the special interest forums do.

3) If you can't successfully perform 1 & 2. Have a plan and a process for maintaining the paramount relationship with the customer when changes are made. They are special whether they are buying an entry level product or one at the high end.

If you are still listening. I made the above statements not to be critical, pick a fight, or vent Father. But instead to improve the process. Because once any business loses the relationship with a customer well you know...As for me I'll wait to mod my order #QBDDDN once the order work bench is updated. This time with prices and options finalized. If changes happen after that....don't get me started

[Shurenuff]

Originally Posted by fbodfather

As I said above - we hate breaking bad news - but this Team works 24/7/365 to get info out to you - and the proof of that is in the time-stamp.....(I post stuff at the wee hours)

As much as we all cry and moan and act like the world is coming to an end sometimes, everyone here really appreciates this. Thanks for doing what you do.

[1st Gen Forever]

Originally Posted by toilets

Thanks Scott for all your help. I was an IBM person but will set my sights to ashen gray which I think will match better to the suede. Doesn't matter the color, I'm still gonna tear up the road courses. I do like white a lot but this will be a track car for me and I personally think I will ruin the color...

That being said, for you IBM folks, what color are you changing to?

I'm with you Toilets. Going Ashen Gray.

I read in another thread someone always thinks Red or Yellow when they think Camaro and I've considered Victory Red for my ZL1 but I have a '68 SS that needs a restoration once my son's Chevelle is done and I'm holding out Red for that project. My son's Chevelle by the way is going to be Blue!

I just hope the run on Ashen Gray doesn't put that color in jeopardy!

[alex70olds]

Originally Posted by Shurenuff

As much as we all cry and moan and act like the world is coming to an end sometimes, everyone here really appreciates this. Thanks for doing what you do.

Very well put. I changed to black, and will still the first delivered to Lonestar Chevy. Thanks again, Scott.
@13X

[Kluch]

Originally Posted by Kscarguy

2) In this magical day of Wal-Mart logistics and information flow. There is no excuse for GM, the dealers and on-line sale reps to have the information the same time the special interest forums do.

Information leaks are inevitable. With the internet they spread like wild fire and so does rumor and misinformation. The federal government has trouble guarding top secret info. Lets cut Chevy some slack when some information about a PAINT COLOR leaks out ahead of schedule. Perspective guys...

[mlee]

...and the good news is, the next color news we hear about should be a "new" color...