04-10-2011, 10:50 AM | #183 | |
Drives: 2010 Inferno Orange 2SS Join Date: Nov 2010
Location: Michigan
Posts: 90
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04-10-2011, 10:46 PM | #184 | |
It's a sickness!
Drives: '69 442 Vert Join Date: Dec 2009
Location: Florida
Posts: 1,319
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I do understand the frustrations of the vehicle owners, but you're right.. This for people looking for help, not for ranting. Just courious, how many positive solutions that make happy customers have come from this thread?
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04-15-2011, 11:28 AM | #185 | |||
I love crepes
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I know for a fact that there have been quite a few positive outcomes from customer service experiences and from escalations made through this thread. Each situation is unique though. |
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04-15-2011, 12:08 PM | #186 |
It's a sickness!
Drives: '69 442 Vert Join Date: Dec 2009
Location: Florida
Posts: 1,319
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CamaroPete,
I was hoping to get a number of satified people from a thread of 185 posts. Trying to figure out if this thread is worth others time to deal with. Every time a GM owner has to think about their issue again, it gets more and more frustrating. This can be a big heartache.:( I haven't had time to persue my issue, nor wanted to have to tell the story again with no hope of progress. I will take it to the next step... as soon as I get the time. I do appreciate your time trying to help me and understand you are not the final decision maker.
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05-15-2011, 05:03 PM | #187 |
Drives: 2010 Camaro 2SS Join Date: Mar 2009
Location: Rockville, MD
Posts: 235
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Known defect but denied warranty because of modifications
On Saturday 5/7/2011, during a hard second gear shift, my transmission output shaft broke. I had the car towed to the nearest dealership. When the dealership opened on Monday, 5/9/2011, they called to tell me that they would look at it and get back to me later that day. The following day, they called back to tell me that they looked at it and believe that it looked to them like the transmission shaft was indeed broken, but they didn’t have a transmission tech, so I needed to have the car towed to another dealership. This seemed odd to me, and I wasn’t sure about what to do at this point, so I called GM Customer Assistance. Customer assistance was very helpful and helped me arrange to have the car towed to another dealership. The following day (Wednesday, 5/11/2011) the service manager at this dealership called me to tell me that they had the car in the shop and they had confirmed that the output shaft was broken and that they just got through taking pictures. I asked them what kind of pictures and the guy told me, "We had to take a snapshot of your engine computer and send it to GM along with pictures of your supercharger and other modifications." He told me that they should get a decision from GM in a day or two as to whether or not the repairs will be covered under warranty. On Friday, 5/13/2011, the dealership called me back to inform me that the GM was not going to warranty the repairs due to the modifications done to the car. I told him that I had been looking into this issue and that the transmission output shaft in the early builds are known to be defective and that the failure was not caused by modifications. He told me that I would have to call GM. They would not get involved and had to do what GM told them to do.
I am aggrieved by this decision for the following reasons:
My main goal is to get the car repaired ASAP. I’m not willing to let the car sit while I get the runaround. If I can’t get the decision overturned in a couple of days, I’m going to have the car towed to a transmission shop to be repaired. I’ll then have to fight for reimbursement. Pete, can you offer any advice or assistance?
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FOR SALE:
- Maggie w/ 3.6" Pulley | Kooks Coated 1 7/8" LT Headers | Rotofab CAI | MSD FPVB | ZR1 Twin Disc Clutch / LPE flywheel | MGW Short Throw Shifter | Diablosport Trinity / PLX boost & AFR sensor modules | TCI line-lock |
05-16-2011, 06:30 AM | #188 | |
I love crepes
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You could try calling the customer service line back before you take the car to an independent repair shop to have the work done. But my guess is that you will get the same response and in this case I can't fault GM for that response. |
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05-16-2011, 05:44 PM | #189 | |
Drives: 2010 Camaro 2SS Join Date: Mar 2009
Location: Rockville, MD
Posts: 235
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GM tries to use this comp out all the time. And it usually works! I'm sure it saves GM tons of money. But, it's unlawful and unethical.
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FOR SALE:
- Maggie w/ 3.6" Pulley | Kooks Coated 1 7/8" LT Headers | Rotofab CAI | MSD FPVB | ZR1 Twin Disc Clutch / LPE flywheel | MGW Short Throw Shifter | Diablosport Trinity / PLX boost & AFR sensor modules | TCI line-lock |
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06-06-2011, 07:30 AM | #190 | |
I love crepes
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06-06-2011, 01:25 PM | #191 | |
Drives: 2011 1SS Imperial Blue Metallic Join Date: Feb 2011
Location: Alaska
Posts: 482
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Hate to say it, but... +1 :( |
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06-06-2011, 07:26 PM | #192 | |
Apprehensive Optimist
Drives: '10 SS/RS SIM Join Date: Sep 2008
Location: JAX
Posts: 1,383
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So...when the failure is displaying the exact same characteristics as documented, can it be completely and unequivocally attributed to the 'calibrations' that the customer applied? Come on man.
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Car is for sale --->http://www.camaro5.com/forums/showthread.php?t=158486
Current Summary: Engine:Phase One-(All work by Vengeance Racing): Custom Cam, AR Headers, ported throttle body, ported intake, custom tune, dual valve springs, hardened push rods, under drive pulley, thermostat, Vararam CAI, C5R timing chain, Melling oil pump catch can, breather, MagnaFlow Sport Axle Back Suspension: Pfadt Sport Sway Bars, Pfadt drop springs Other: MGW Shifter, Custom Paint my build journal ---->http://camaro5.com/forums/showthread.php?t=30057 |
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06-07-2011, 03:24 PM | #193 | |
I love crepes
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Adding a supercharger that ups the HP significantly completely changes the drivetrain that was originally validated by GM. That may have also pushed any given component beyond its originally intended design. Did the person putting on the supercharger validate that it won't damage any of the car's original components? No. Ever wonder why? Because they didn't ever go through anything near the validation process that GM does. So now you break a component. You did so with equipment that was never validated to work together and there is no verification that any one component wasn't pushed past its originally intended operating range. So are you saying that GM should fully investigate every incident where a component is damaged even with modified cars? How would you ever prove that it failed under "normal" conditions or failed under abnormal ones? And how much money would GM waist trying to validate claims that can't be validated anyway? |
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06-12-2011, 04:19 PM | #194 | |
Drives: 2010 Camaro 2SS Join Date: Mar 2009
Location: Rockville, MD
Posts: 235
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Quote:
http://www.camaro5.com/forums/showthread.php?t=148924
__________________
FOR SALE:
- Maggie w/ 3.6" Pulley | Kooks Coated 1 7/8" LT Headers | Rotofab CAI | MSD FPVB | ZR1 Twin Disc Clutch / LPE flywheel | MGW Short Throw Shifter | Diablosport Trinity / PLX boost & AFR sensor modules | TCI line-lock |
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06-18-2011, 09:24 PM | #195 |
Paint problems with my 2010 Camaro. The only way I found out my car was repainted on the doors and hood was by another dealership. I was going to trade my 2SS in for the CTS-V. The Cadillac dealership informed me that my car, could have been damaged. Because my car was repainted the value of my car dropped. Before this problem, I had a clutch problem. The clutch salve cable broke while driving on the highway in FL. GM refused to repair the clutch because I couldn't wait 2 weeks for the part. I'm in the Army and I'm station at FT Gordon, GA. So could wait 2 weeks for the part. I had to rent a UHaul car trailer and call my wife. To drive down with my Chevy truck to tow my brand new Camaro back to GA. I'm sick of GM customer service and this Camaro. I need GM to retroified my problem with this car. I need a new Camaro, because if GM repaint the car. I still lose, because the value of the car will drop again. What should I do?
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Last edited by FASTZ2895; 06-18-2011 at 09:40 PM. |
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06-18-2011, 10:27 PM | #196 |
Switchin' n Twitchin'
Drives: 2011 Camaro Join Date: Nov 2010
Location: Chula Vista, CA (Eastlake)
Posts: 3,145
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Thanks for posting twice... I think we understood the first time.
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