Why in the HELL???? - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

JohnInSoCal · 09-28-2009, 05:28 PM

>> The dealer is really GM's customer, not you.

if that's GM's thinking it's just another reason they went bankrupt. The end user should be GM's top concern/priority without them they go out of business. Catering to dealers instead of end users is/was their downfall.

mjlash22 · 09-28-2009, 08:39 PM

Just curious, but how do the guys in forum do it? Do they work for GM or something?

toetter · 09-30-2009, 05:10 PM

I am not saying that the Dealer is not helpfull, I just HATE having to bother other people when it could easily be checking on-line.. I called him today and I am at 2500. It would just be fun to check on my own and keep an eye on the order.

MarylandSpeed · 09-30-2009, 10:23 PM

I think it's because they don't want to create any expectation of a certain delivery date. For instance with UPS, you can track your p;ackage on line, and if it shows up late, you call them mad. I think GM does not want the same thing happening with car orders since they are not time gaurenteed.

OUR72GTO · 09-30-2009, 11:39 PM

Fritz said the focus would change to the consumer....not yet!

RPO_Z28 · 10-02-2009, 03:53 PM

If you could check the order online and got misinformation, who would you be able to call "an idiot"?

How many times to people complain about not being able to speak with a "live" person? I think if the only option you had was to check online only, you would get frustrated very fast.

Some dealers will find that being pestered by a customer weekly (in some cases daily) on an order that can take 8-12 weeks, is just a hassle. Remember, your Camaro is not the only Chevrolet that these guys sell. They do have other work to do.

No excuse for not checking an order number for a customer and getting back to them. If you're gonna be obsessed and hound your salesperson, you may catch a bit of a "tude.

Ask nicely and I'm sure they will be happy to respond. If not, go somewhere else.

09-28-2009, 08:39 PM	#16
mjlash22 Drives: 2007 Ford Fusion SE Join Date: Sep 2009 Location: Metro Detroit Posts: 1,440	Just curious, but how do the guys in forum do it? Do they work for GM or something? __________________ Ordered: 2LT/RS CGM, A6 1100 = Preliminary Order 10/1/09 2000 = Accepted By GM 12/31/09 3000 = Accepted By Production Control 1/7/10 (TPW: 2/1/10) 3400 = Broadcast 1/23/10 3800 = Produced 2/2/10 (2G1FC1EV6A9189068) 4150 = Invoiced 2/5/10 4200 = Shipped 5000 = Delivered To Dealer 6000 = Delivered To Customer

09-30-2009, 11:39 PM	#19
OUR72GTO 2010 SIM Beige RS 6M Drives: SIM RS 6M 66 Corvair Silverado LTZ Join Date: Oct 2008 Location: Kamloops,British Columbia Posts: 4,673	Fritz said the focus would change to the consumer....not yet! __________________ CAMARO.. 2010 The Heart Beat is back in CHEVROLET Now let's put it back in America

10-02-2009, 03:53 PM	#20
RPO_Z28 Drives: 2007 C6Z Join Date: Jan 2009 Location: RVC, New York Posts: 1,742	If you could check the order online and got misinformation, who would you be able to call "an idiot"? How many times to people complain about not being able to speak with a "live" person? I think if the only option you had was to check online only, you would get frustrated very fast. Some dealers will find that being pestered by a customer weekly (in some cases daily) on an order that can take 8-12 weeks, is just a hassle. Remember, your Camaro is not the only Chevrolet that these guys sell. They do have other work to do. No excuse for not checking an order number for a customer and getting back to them. If you're gonna be obsessed and hound your salesperson, you may catch a bit of a "tude. Ask nicely and I'm sure they will be happy to respond. If not, go somewhere else. __________________

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Customer Complaint thread	Hylton	Camaro Price \| Ordering \| Tracking \| Dealers Discussions	1299	07-23-2009 02:20 PM
OK, What the hell?!?!	edog	Camaro Photos \| Spyshots \| Video \| Media Gallery	79	07-11-2009 11:04 PM
Hit on by a married woman!! What the hell!?!?	Spyderseal	Off-topic Discussions	27	06-17-2009 10:52 AM
How the Hell do two Nuclear Submarines Collide	Muscle Master	Off-topic Discussions	39	02-26-2009 10:25 AM
Chinese Eying American Acquisition	The_Blur	General Automotive + Other Cars Discussion	10	11-21-2008 08:27 PM

09-28-2009, 05:28 PM	#15
JohnInSoCal Drives: RJT L99 500HP Join Date: Aug 2009 Location: SoCal Posts: 535	>> The dealer is really GM's customer, not you. if that's GM's thinking it's just another reason they went bankrupt. The end user should be GM's top concern/priority without them they go out of business. Catering to dealers instead of end users is/was their downfall.

09-30-2009, 05:10 PM	#17
toetter Drives: 2010 Camaro 2SS RS CGM 6M Join Date: Sep 2009 Location: Iowa Posts: 311	I am not saying that the Dealer is not helpfull, I just HATE having to bother other people when it could easily be checking on-line.. I called him today and I am at 2500. It would just be fun to check on my own and keep an eye on the order.

09-30-2009, 10:23 PM	#18
MarylandSpeed Account Suspended Drives: 2012 ZL1 & 2010 2SS/RS Join Date: Jul 2009 Location: Maryland Posts: 3,378	I think it's because they don't want to create any expectation of a certain delivery date. For instance with UPS, you can track your p;ackage on line, and if it shows up late, you call them mad. I think GM does not want the same thing happening with car orders since they are not time gaurenteed.