Service Dep't: Complaint and a Question

[two_wheel_mayhem]

If the electric pump runs when the car is off that will run down the battery.

If it's a V6 car it has 2 pumps, but one of them is mechanical.

What part could it possibly need?

It's either an electrical short or a bad relay. They should have that in a day.

Sometimes dealers pile on the parts for warranty work, maybe they want to replace the pump too, even though it sounds like it doesn't need one.

[aldaran]

Originally Posted by pony

Can't believe ANY 17 year old female that drives a Camaro, doesn't also have her own cell phone to call her parents herself. Additionally, how many people here have driven days with a service engine light on. The fuel pump issue may have only been a nuisance issue, and NOT a safety one. Just my view

PS The last time I checked, ONstar operator were not camaro mechanics.

I have to agree here. Why didn't she call and tell her parents that she wasn't able to get a loaner or what the issue was. She's still a minor and very lucky to have a 2010 Camaro. The problem might be a nuisance as stated above.

[Rogue Leader]

WTF is with the heated responses towards the OP??? Did he step on your puppys head?

Its true unfortunately a 17 year old can't get a rental car (heck a 20 year old can't either, when my 87 GN got stolen 10 years ago my dad had to drive the rental and I drove his car).

The fuel pump running all the time IS ABSOLUTELY a safety issue. The dealer should have disconnected the fuel pump and at least given her a ride home and never sent her back out on the road like that. The OP has every right to be angry with the dealer that they sent her back home like that.

IMO the dealer needs to find a way to help out, I know mine would. Since she can't get a rental car they need to see about getting one for the OP, so she can use his car every day. Or they need to contact GM about getting credit for giving a loaner and just give her a lot car or something. GM does pay the dealers back for car rentals for warranty repair. The dealer just needs to spend a little time to try and do the right thing for the customer.

[pony]

Originally Posted by Rogue Leader

WTF is with the heated responses towards the OP??? Did he step on your puppys head?

Its true unfortunately a 17 year old can't get a rental car (heck a 20 year old can't either, when my 87 GN got stolen 10 years ago my dad had to drive the rental and I drove his car).

The fuel pump running all the time IS ABSOLUTELY a safety issue. The dealer should have disconnected the fuel pump and at least given her a ride home and never sent her back out on the road like that. The OP has every right to be angry with the dealer that they sent her back home like that.

IMO the dealer needs to find a way to help out, I know mine would. Since she can't get a rental car they need to see about getting one for the OP, so she can use his car every day. Or they need to contact GM about getting credit for giving a loaner and just give her a lot car or something. GM does pay the dealers back for car rentals for warranty repair. The dealer just needs to spend a little time to try and do the right thing for the customer.

You are also making assumptions on a one sided story. Did the dealer not say she would have to LEAVE the car. And how do we know the girl said "I'll just drive it home and talk with my parents". And do you honestly believe she wouldn't call herself. My daughter wouldn't do anything without contacting me first or making sure the Service Manager didn't get ahold of me. We are not flaming the OP, but sounds like there is more to this.

[victorredrs]

Originally Posted by HeavyD

Ok, first of all, it isn't the dealer's fault that your car has a problem. It isn't the dealer's fault there is no parts availability! (common sense here, this is brand new model that is very popular, parts are hard to come by!) Warranty is provided by GM, not the dealer. GM would be paying for the rental, not the dealer. The dealer would not be providing a rental for free for 3 weeks! There are probably fine print rules everywhere at the dealer and GM about 17 year olds driving a loaner. It isn't the dealer's problem that you need transportation. It is their problem to fix your car, but no parts, their hands are tied! I don't mean to sound like a prick, but give them a break! They have no right to "keep" the car. If there is a safety issue they definitely should have told you that. I would call back and see if her car is safe to drive. At 17, isn't she in high school still? Aren't they going to be on Christmas break soon? Can't she just park the car for a bit?

Now i don't know if they have any rules on how old a person has to be in order to get a rental or loaner. But, i do know that they will give you one for more than 2 weeks. I can give you an example took my car to dealership "A" because the ac did not work and they put me in a rental for 2 1/2 weeks. They said it was fixed at that time but it wasn't. After many attempts and dealership "A" saying there was nothing wrong i took it to dealership "B" for the same problem and dealership "B" gave me a loaner for 3 weeks. But like i said i have no idea on any age restrictions on either loaners/rentals. I am no rocket scientist but rentals have a age restriction and a loaner is owned by the dealership so they make the rules. But i do feel for the OP i wouldnt want the dealership to send my kid off in a car that might be potentially unsafe.

[mrray13]

Originally Posted by pony

PS The last time I checked, ONstar operator were not camaro mechanics.

No, but OnStar has similiar diagnostic tools that a dealership does, allbeit through a satellite instead of a cord. The car's computer told the OnStar tech what was wrong, not the OPs daughter. Sheesh.


While she might not ba able to rent a car, I know that my dealership does indeed offer courtesy transportation while a car is in service. In a case like this one, they would take her home, and then have the parent get the rental. They would not have her drive the car home, as mentioned above, a constant running fuel pump isn't a good thing.

[onlyhonda]

Originally Posted by Rogue Leader

WTF is with the heated responses towards the OP??? Did he step on your puppys head?

Its true unfortunately a 17 year old can't get a rental car (heck a 20 year old can't either, when my 87 GN got stolen 10 years ago my dad had to drive the rental and I drove his car).

The fuel pump running all the time IS ABSOLUTELY a safety issue. The dealer should have disconnected the fuel pump and at least given her a ride home and never sent her back out on the road like that. The OP has every right to be angry with the dealer that they sent her back home like that.

IMO the dealer needs to find a way to help out, I know mine would. Since she can't get a rental car they need to see about getting one for the OP, so she can use his car every day. Or they need to contact GM about getting credit for giving a loaner and just give her a lot car or something. GM does pay the dealers back for car rentals for warranty repair. The dealer just needs to spend a little time to try and do the right thing for the customer.

I agree.....I don't get what all the negative responses to the OP are. I do agree that the dealer can't help the malfunction in the car, but they do provide the repairs and are representatives of GM in providing customer service. The girl , who I might add is not an idiot just because she is 17, did what she was told to do in getting the car to the dealer. I guess if she breaks down on the side of the road, she doesn't need to worry with calling for a tow truck since she is only 17 AND the OP is at fault because he actually let his daughter drive a car for which she is legal to drive, but didn't make 1000% sure there is no possibility it could break down. While there are a lot of limitations for them providing a rental to a minor, they should have went to a little extra trouble trying to resolve the issue even if it meant they had to actually pick up the phone and call the OP, which I notice in the OP's post the girl asked them to do. If it wasn't a potentially dangerous problem, they should have also explained that to her or called the parents as they were asked to do and explained to them. Like I said...she may be 17, but that doesn't excuse poor service. At 17, I had been manager of a retail store for 2 years and was fully self-sufficient. Beyond that...I bet if the situation happened to the negative posters, they would feel differently about it. Or maybe it is just jealousy that a 17 yr old girl got the car. Either way.....I think the responses are just plain rude!:( Especially since OP was asking for advice or suggestions!!

[onlyhonda]

Originally Posted by HeavyD

Warranty is provided by GM, not the dealer.

Probably sounds a little nit-picky, but....GM establishes what is Warrantied and provides payment to the dealer to reimburse for the repairs and covered items, but the dealer provides the actual warranty services to the consumer.

[HeavyD]

Why is everyone so quick to bash the dealer? We don't know the whole story. We don't know the "actual" fault! Maybe the dealer "bending over backwards" isn't needed here because the fault is only electronic and not something dangerous. Again, yes, Hugger is only asking questions. Call the dealer back and ask if the car is safe to drive, is the fuel pump running all the time, whatever... If it is not safe to drive, then take the next step about alternate transportation. Sounds like there was a miscommunication between the customer/tech/manager and now us too!

[RandyB]

Originally Posted by Hugger_68SS

The dealership should have kept the car at the shop for safety issues. Defective fuel system. Then given her a ride home. I plan on calling the Service Mgr.

It doesn't sound like a big deal to me. There is no way she is getting a rental, nor should the OP expect her to get one. Perhaps the dealer did not see it as a safety issue (some fuel problems are, some are not). Or maybe they gave her the option of leaving the car or driving it home and she chose the latter. Maybe the dealer could have provided more service or maybe the 17yo was extremely rude and this resulted in a lower level of service. It is hard to judge the situation or offer advice with the amount of info we have. I don't know the answer and neither does anyone else who was not there at the time.

Let us know what the Service Manager's response was.

[kjd15]

Most dealers I have dealt with will offer a loaner car if they need to keep your car for an extended time. But, like others have said, they probably won't give it to a 17 year old.

I also have a 17 yr old daughter, and as responsible as she is, her car is in my name and I would be the one taking it to the dealer for warranty work.

[Lydon]

Originally Posted by HeavyD

Why is everyone so quick to bash the dealer? We don't know the whole story. We don't know the "actual" fault! Maybe the dealer "bending over backwards" isn't needed here because the fault is only electronic and not something dangerous. Again, yes, Hugger is only asking questions. Call the dealer back and ask if the car is safe to drive, is the fuel pump running all the time, whatever... If it is not safe to drive, then take the next step about alternate transportation. Sounds like there was a miscommunication between the customer/tech/manager and now us too!

I agree, HeavyD - just sounds like miscommunication.

I'm also impressed that at 17 years of age, she has her own Camaro - very cool.

[Speedfreak]

Why would a 17 year old have a 2010 Camaro?

Must have a hell of a high school job

[TommyTSquared]

Originally Posted by Speedfreak

Why would a 17 year old have a 2010 Camaro?

Must have a hell of a high school job

What does it matter why? With the 'head-in-hand' face are you suggesting that it is a problem that she does? I'm sure there are more than a few people on this forum (myself included) that had cars at that age our younger.