Call From GM Representative on Satisfaction

[Blue Angel]

I got a letter from my sales person about the survey and he said, "if you can't mark any of the answers as completely satisfied, then please call me".

That seems better to me than some of the other responses here. At least he wanted to try to resolve any problems so he could actually earn the high marks.

Anyway, I WAS completely satisfied so I marked it that way and felt it was honest.

[myold88]

I got a survey phone call about 2 months age. I said everything on my Camaro was perfect except for the seat belt hold down on the drivers seat.. Very minor but very annoying. It keeps popping open. Survey only took 5-10 minutes.

[bmclark]

Those surveys are just a paper drill, I sold for several years and now my current job depends heavily on a similar survey.

The salesperson is not kidding about failing if you mark off anything less than completely satisfied (or in retail store surveys a 9 or 10). There is always a comments section that you can put in whatever you feel.

If they receive anything less than completely satisfied it can really mess with their pay... I always answer everything as a 10 or completely satisfied and then just state any concerns I had in the comments or remarks section. It is the survey verbatim that is reviewed most of the time anyways.

Anyone whose job has a customer satisfaction survey will agree on this... just ask someone at the next burger king or verizon wireless store you go to about how important the survey answers are to them keeping their job...

[skuttduck]

I filled out my JD power survey properly, and I was mostly 100% satisfied. I was not completely satisfied with the paint.

The dealer is going to take care of the rear bumper peeling issue, but there was other issues on the car. A few fish eyes, and there are drip marks inside the door. The drip marks isn't a big deal as I bought the door sill stickers to cover that. I didn't notice the drips until a few days after I got the car.

Sorry but the issues with the paint at the rear bumper peeling = fail.
The few fish eyes, and the orange peel I feel is nit picking. The drips was inside the car, so really it's not that bad.

[Dboy23]

At the time when I got my call I was having a lot of problems with my car and I rated everything exactly how I thought I should. When it came to the dealership and he asked me about the service I just said they were perfect in every way (which they were).

[TooCool5]

Originally Posted by King Sun

my dealer gave me the heads up on how ot fill out the survey. he told me if they got anything less than absolutely satisfied they would fail he insisted we fill out everything like that but i got mine though email. Rather he was just b.sing me or not really didnt care he was a good sales person

My dealer said the same thing HA. Only they ruined my new car delivery experience by trying to mess with me on the price and then sell me a $500 bottle of sealant.

[Blue Bandit]

Yes I got that call from GM as well, I had a couple of issues, But no one ever got back to me on them. Not sure why they do it if they don't follow through?

[Rockies4]

Did anyone get a call from a Camaro engineer?

Just curious?

[CWI]

The survey regarding the dealership has an impact on which delerships get to stay in business when GM makes cuts. That is why they want good marks.

[fbodfather]

Originally Posted by Blue Angel

I got a letter from my sales person about the survey and he said, "if you can't mark any of the answers as completely satisfied, then please call me".

That seems better to me than some of the other responses here. At least he wanted to try to resolve any problems so he could actually earn the high marks.

Anyway, I WAS completely satisfied so I marked it that way and felt it was honest.

Correct! Most (..true...not all ) want you to be completely satisfied. The dealer principle gets a report and salespeople are expected to have good scores -- if they don't, then it's time for them to go do something else.

I think most people on this board would want to know if they were doing something wrong -- or were perceived as 'less than expected' -- it's the same with a salesperson and a dealer.

(...again, yes, there are a few that don't care --)

[SS FOR CRUZN]

so i have the survey to do, how would you rate the dealer or dealership if after 3 emails requesting what thier best price on a gm gfx would be, you still can't get an answer from your sales guy ??, who by the way promised to get the price, this would be 22 days ago !!

[lwlkr92]

I have not gotten any calls yet. The reason the dealer wants you to fill the survey out favorably is because they get a bonus for keeping their satisfaction index high. My salesman told me that if I brought the survey to him he would give me 2 free oil changes. Although it was tempting, I decided to fill the survey out honestly. The car is great, the financing guy was not. And I have never, ever had a salesperson show me the service area.

[SSE 4 2SS]

Originally Posted by Rockies4

And the last question was if a Camaro engineer could call me back (absolutely).

i wish one would call me, I need to ask a question about my trans that the dealership hasn't been able to "hear" yet... Tech said that at "low RPM"s" indicating 800-1200 or so... there is a noise when he talked to Tech support, but i had said to him, its at all RPM ranges at mid throttle...
Maybe it will just break and then they will figure it out... not mad or anything, just want it right... and it isn't ... yet,... but they'll figure it out sooner or later... it's still under warranty... So, am i satisfied with my 2010 camaro... heck yeah, now lets get the transmixer right and I'll be ecstatic....