Call From GM Representative on Satisfaction - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Rockies4 · 01-23-2010, 01:08 AM

I received a call from a General Motors representative tonight asking me to take a short survey on my new Camaro.

Basically, they asked how satisfied I was (completely), if I have any problems or concerns with the interior (none) molding (none) exterior (none) electrical (none) water leakage (none) drive train (none) and any annoying sounds (none).

And the last question was if a Camaro engineer could call me back (absolutely).

Anyone else receive a call from a GM representative?

I'm curious how many owners they call in order to get a valid sample size.

Thanks,
Rockies4

King Sun · 01-23-2010, 01:11 AM

my dealer gave me the heads up on how ot fill out the survey. he told me if they got anything less than absolutely satisfied they would fail he insisted we fill out everything like that but i got mine though email. Rather he was just b.sing me or not really didnt care he was a good sales person

Rockies4 · 01-23-2010, 01:14 AM

Yeah, I got that one from my dealer too.

This was from General Motors themselves.

meanmike · 01-23-2010, 01:18 AM

Quote:

Originally Posted by King Sun

my dealer gave me the heads up on how ot fill out the survey. he told me if they got anything less than absolutely satisfied they would fail he insisted we fill out everything like that but i got mine though email. Rather he was just b.sing me or not really didnt care he was a good sales person

So they insisted that if you weren't happy that you lie and say you were?

Mustang Killa · 01-23-2010, 01:30 AM

Quote:

Originally Posted by meanmike

So they insisted that if you weren't happy that you lie and say you were?

no, they will just bend over backwards to make sure you are happy..

Rockies4 · 01-23-2010, 01:35 AM

It's automatic getting an online survey from the dealership you bought your Camaro from.

I'm guessing that one or two of my emails went to corporate and I'm on a list.

I'll post it if I get a call from a Camaro engineer.

I think it would be really cool.

meanmike · 01-23-2010, 01:36 AM

Quote:

Originally Posted by Mustang Killa

no, they will just bend over backwards to make sure you are happy..

I dont understand why they would need him to tell him how to fill out a survey. I would think he is capable of doing it himself.

mikel441 · 01-23-2010, 01:37 AM

I recieved a letter that said the survey was coming. But, it never arrived.

Rockies4 · 01-23-2010, 01:42 AM

I had someone actually call me tonight representing General Motors not my dealership.

Rockies4 · 01-23-2010, 01:46 AM

The guy that calls you from the dealership is worried about his job.

My original sales person left because a "difference of an opinion" and the sales manager was let go about 3 weeks after I picked up my Camaro.

I guess it's just house cleaning time and people don't want to be next, which I can understand.

EdRedCamaro2 · 01-23-2010, 03:38 AM

Quote:

Originally Posted by meanmike

I dont understand why they would need him to tell him how to fill out a survey. I would think he is capable of doing it himself.

I agree, Mike. I've seen this too often. How do they improve their services if they don't get honest survey answers? I've seen dealers that want you to fill out the survey in front of them, so they can address any issues right then and there. They don't want any "misunderstandings" that could prevent them from getting a perfect score.
Reminds me of schools that "teach to the test" in order to boost their state-mandated test scores.

And to the original topic, yes, I was called by someone at GM and also asked if an engineer could contact me if they had further questions.

RichieRich · 01-23-2010, 03:52 AM

The survey for the dealership and call from GM corporate are seperate from eachother.

I got both. Thumbs up on everything.

Lava · 01-23-2010, 06:16 AM

yeah, had both. ANswered the questions honestly. Later went by the dealership for something and the salesman was crying about how I filled out the suvey. I asked why, because I didn't put anything bad. He says if you don't answer completely satisfied on everything they fail. Well, I told him what should I have done, Lie? My car was never washed, no walk through on workings of the vehicle. No explanation of anything. He said his boss said just to tell customers to bring them to the dealership and they would fill them out from now on. Boy, thats how you take a company out of the midst of total failure and bankruptcy then restore public trust. I love my car just hate the fact that most dealerships just don't get "CUSTOMER SERIVICE IS MORE THAN SELLING ME SOMETHING I CAME IN TO BUY ANYWAY"

Sterling · 01-23-2010, 06:35 AM

I got the call from GM too...

As far as the email survey goes, They tell you to put completely satisfied in everything, because sometimes people fill them out and think they are giving them good marks when they put mostly satisfied, but in reality that is like saying that they did something wrong. If you are not completely satisfied with your sales rep on that survey, they get into trouble and it takes a LOT of completely satisfied surveys to make up for just 1 that is mostly satisfied.

01-23-2010, 01:08 AM	#1
Rockies4 Drives: PT Cruiser 02 Join Date: Jan 2009 Location: Santa Maria, California Posts: 791	Call From GM Representative on Satisfaction I received a call from a General Motors representative tonight asking me to take a short survey on my new Camaro. Basically, they asked how satisfied I was (completely), if I have any problems or concerns with the interior (none) molding (none) exterior (none) electrical (none) water leakage (none) drive train (none) and any annoying sounds (none). And the last question was if a Camaro engineer could call me back (absolutely). Anyone else receive a call from a GM representative? I'm curious how many owners they call in order to get a valid sample size. Thanks, Rockies4

01-23-2010, 01:37 AM	#8
mikel441 Drives: 2014 Sonic, 2010 Camaro SS Join Date: Jan 2009 Location: Gig Harbor, WA Posts: 2,451 View My Garage	I recieved a letter that said the survey was coming. But, it never arrived. __________________

01-23-2010, 06:35 AM	#14
Sterling Drives: 2010 Camaro 1LT/RS M6 Join Date: Nov 2007 Location: Fairhaven, MA Posts: 5,882 View My Garage	I got the call from GM too... As far as the email survey goes, They tell you to put completely satisfied in everything, because sometimes people fill them out and think they are giving them good marks when they put mostly satisfied, but in reality that is like saying that they did something wrong. If you are not completely satisfied with your sales rep on that survey, they get into trouble and it takes a LOT of completely satisfied surveys to make up for just 1 that is mostly satisfied. __________________ Trifecta tune, Vararam Intake, VMAX throttle body and manifold insulator, RxPerformance Catch Can, , MRT v1.0 and Louvers, Barton shifter, BMR strut tower brace, RED dome light and Plasma LED DRL's, fieldgoal00's Halo 1 harness, hood spears/side stripes, rain guards, custom bowtie, Team LLT badges, headlight and foglight covers, taillight and side marker covers, backup light covers, WeatherTech floormats

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01-23-2010, 01:11 AM	#2
King Sun Casual Camaro Owner Drives: 2010 Black LS V6 Join Date: Jan 2010 Location: Jacksonville Fl Posts: 1,090	my dealer gave me the heads up on how ot fill out the survey. he told me if they got anything less than absolutely satisfied they would fail he insisted we fill out everything like that but i got mine though email. Rather he was just b.sing me or not really didnt care he was a good sales person

01-23-2010, 01:14 AM	#3
Rockies4 Drives: PT Cruiser 02 Join Date: Jan 2009 Location: Santa Maria, California Posts: 791	Yeah, I got that one from my dealer too. This was from General Motors themselves.

01-23-2010, 01:35 AM	#6
Rockies4 Drives: PT Cruiser 02 Join Date: Jan 2009 Location: Santa Maria, California Posts: 791	It's automatic getting an online survey from the dealership you bought your Camaro from. I'm guessing that one or two of my emails went to corporate and I'm on a list. I'll post it if I get a call from a Camaro engineer. I think it would be really cool.

01-23-2010, 01:42 AM	#9
Rockies4 Drives: PT Cruiser 02 Join Date: Jan 2009 Location: Santa Maria, California Posts: 791	I had someone actually call me tonight representing General Motors not my dealership.

01-23-2010, 01:46 AM	#10
Rockies4 Drives: PT Cruiser 02 Join Date: Jan 2009 Location: Santa Maria, California Posts: 791	The guy that calls you from the dealership is worried about his job. My original sales person left because a "difference of an opinion" and the sales manager was let go about 3 weeks after I picked up my Camaro. I guess it's just house cleaning time and people don't want to be next, which I can understand.

01-23-2010, 03:52 AM	#12
RichieRich Drives: 2010 Black Camaro 2SS/RS Join Date: Oct 2009 Location: Fresno Posts: 1,405	The survey for the dealership and call from GM corporate are seperate from eachother. I got both. Thumbs up on everything.

01-23-2010, 06:16 AM	#13
Lava LSU Tigers!! Drives: 2010 Camaro SS Join Date: Dec 2009 Location: Louisiana Posts: 257 View My Garage	yeah, had both. ANswered the questions honestly. Later went by the dealership for something and the salesman was crying about how I filled out the suvey. I asked why, because I didn't put anything bad. He says if you don't answer completely satisfied on everything they fail. Well, I told him what should I have done, Lie? My car was never washed, no walk through on workings of the vehicle. No explanation of anything. He said his boss said just to tell customers to bring them to the dealership and they would fill them out from now on. Boy, thats how you take a company out of the midst of total failure and bankruptcy then restore public trust. I love my car just hate the fact that most dealerships just don't get "CUSTOMER SERIVICE IS MORE THAN SELLING ME SOMETHING I CAME IN TO BUY ANYWAY"