XM Radio customer service is awful! - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Dakota Kid · 04-29-2010, 01:24 PM

Nothing but headaches with XM so far, my subscription expires in July and I will not renew it....ever. They suck.

Rockhead · 04-30-2010, 12:18 AM

They called me lastnight at 10:00 pm

to renew . I havn't had the car for a month yet. I asked if I could transfer it to my Caddy for the winter he said "yes ,for a small fee". I asked him how much he said "69.95''

. He asked for my credit card number again. I explained I already gave it to them . He told me it was a new car and he needed the number again. WTF?

Darth_Emma · 04-30-2010, 09:21 AM

Do NOT give XM your credit card number! That would be an even worse nightmare.

Treefrog · 04-30-2010, 01:01 PM

Quote:

Originally Posted by gen5fan

Same here....I signed up for the 5 month subscription at $23.
My car isn't used in the winter months either.
I figured it was worth it.

$23/month or $23?

rmnc3r · 04-30-2010, 01:28 PM

I'm content to hear the awesome sounds of:

PAUL SS · 04-30-2010, 03:25 PM

I am calling soon for my 5 month $19.99 special. I will let everyone know how it goes.

ssdavidw · 04-30-2010, 03:51 PM

I've had a number of subscriptions for a number of XM and Sirius radios over the years. Overall, I was generally happy with it until the merge.

Over the years they've added more channels and dropped the audio quality. It used to sound really good in the early years. Most of the channels nobody listens to. I wish they'd drop the dead weight and bump up the quality.

I only have about 5 or 6 stations that I listen to regularly, and I really miss them.

I too am sitting on both the $19.99/5 month and the $77/year offers.

I've had problems with renewal/cancelling like many of you have. I have found the magic words to get an easy cancellation. Tell them your radio is broken. They can't renew a broken radio. They will offer to sell you new ones, tell them you're trading your car in on a new one. All of the questions and promos stop and they will just process the cancellation.

third1 · 05-01-2010, 12:52 AM

I loved XM when it first came out, but now ???? commercial free is a thing of the past

Patfan1987 · 05-16-2010, 11:57 PM

So i gave OnStar my Credit card # when i picked up the vehicle. Is that how XM gets your CC#? If so i cancel that card and got a new one so i think ill be ok.....

I havnt had a problem with XM before and i really like there programming. When i got my receiver stolen they transferred the remaining months to my dads account because i wasnt going to buy a new receiver since i was getting the Camaro in 6 months, so theve done good by me so far.

Alfieboy · 05-17-2010, 01:14 AM

Quote:

Originally Posted by dmiller66

Never had a problem with them. Got my service for $6.50 a month. Just call and cancel your service and they will offer you a different rate. I wouldn't get the lifetime service, because that is the lifetime of the XM radio I believe. My first one started to die after 3 years.

transfer to new radio if radio died

Patfan1987 · 06-20-2010, 09:34 PM

First off, Ive never had a problem with XM and even when i had my receiver unit stolen they transferred the remaining account to my father because i wasn't getting a new receiver since i was buying the Camaro in six months.

Like most of you i was waiting for the calls to start but they never did! My service still worked a month or more after expiration but i didn't use it so instead of a call i got a 6 month free offer in the mail which i love and still have had no problems with XM.

Just trying to give my experience since they seem to screw up with everyone else.

Patfan1987 · 06-20-2010, 09:35 PM

Quote:

Originally Posted by Alfieboy

transfer to new radio if radio died

Second that! my unit was stolen out of my car and they transferred the remaining to my parents account because i was getting the Camaro in six months and didn't need it.

JEFF2010SSMANUAL · 06-20-2010, 10:03 PM

I have dealt with XM radio many times since 2006 and what a joke.

04-29-2010, 01:24 PM	#15
Dakota Kid Drives: 2010 2SS/RJT/L99 Join Date: Dec 2008 Location: Springfield, MO Posts: 1,151	Nothing but headaches with XM so far, my subscription expires in July and I will not renew it....ever. They suck. __________________ 2SS/RJT/L99

04-30-2010, 12:18 AM	#16
Rockhead Hoser. Drives: 2018 Z06 Join Date: Mar 2010 Location: Greatest Country in the world. Posts: 1,104	They called me lastnight at 10:00 pm to renew . I havn't had the car for a month yet. I asked if I could transfer it to my Caddy for the winter he said "yes ,for a small fee". I asked him how much he said "69.95'' . He asked for my credit card number again. I explained I already gave it to them . He told me it was a new car and he needed the number again. WTF? __________________ Speed is a substitute for clearance.

04-30-2010, 03:25 PM	#20
PAUL SS The Mark of Excellence Drives: 2010 ABM 1SS RS LS3 Join Date: Jan 2009 Location: Smallest State in the Union Posts: 8,688 View My Garage	I am calling soon for my 5 month $19.99 special. I will let everyone know how it goes. __________________ BMR, CAI, DynoMax, Elite Eng., Hurst, Jannetty, Clear Image Headers & Hi Flow cats, Jet Hot, LSR, TSW, VMax, Vredestein

04-30-2010, 03:51 PM	#21
ssdavidw Camaro OCD Drives: 2010 Camaro 2SS, RS, RJT Join Date: Nov 2008 Location: Somerset, NJ Posts: 189 View My Garage	I've had a number of subscriptions for a number of XM and Sirius radios over the years. Overall, I was generally happy with it until the merge. Over the years they've added more channels and dropped the audio quality. It used to sound really good in the early years. Most of the channels nobody listens to. I wish they'd drop the dead weight and bump up the quality. I only have about 5 or 6 stations that I listen to regularly, and I really miss them. I too am sitting on both the $19.99/5 month and the $77/year offers. I've had problems with renewal/cancelling like many of you have. I have found the magic words to get an easy cancellation. Tell them your radio is broken. They can't renew a broken radio. They will offer to sell you new ones, tell them you're trading your car in on a new one. All of the questions and promos stop and they will just process the cancellation. __________________ 2010 Camaro - Red Jewel Tintcoat, 2SS, RS, Auto, Black Interior, Cyber Gray Rally Stripes

05-01-2010, 12:52 AM	#22
third1 speed freak Drives: 2015i Cadillac Escalade,10 IOM 2ss Join Date: Jun 2009 Location: Neenah Wi Posts: 1,143 View My Garage	I loved XM when it first came out, but now ???? commercial free is a thing of the past __________________ Current:2015i Cadilac Escalade,2016 Lexus RC350,2011 CVO StreetGlide cammed,tuned & loud. 2010 IMO/IO,custom stripes,GFX,sunrf,solo exhaust,JBA shorties,rotofab,Jannetty tune,Pfadt,JLw6 Audison&Hertz,7/4/09 2GIFKIEJ6A9123779Del 7/10/09 Former Camaros 72 LT1 Z28, 86 z28 [SIGPIC]

04-30-2010, 09:21 AM	#17
Darth_Emma Psssssssssshhhhhhhhhhhhh! Drives: under contruction Join Date: Nov 2009 Location: Marysville, Ohio Posts: 12,996 View My Garage	Do NOT give XM your credit card number! That would be an even worse nightmare.

04-30-2010, 01:28 PM	#19
rmnc3r Drives: me up the wall. Join Date: Dec 2009 Location: Lakewood, CA Posts: 471	I'm content to hear the awesome sounds of:

05-16-2010, 11:57 PM	#23
Patfan1987 CGM is the Best! Thx GM Drives: 2010 2LT RS Camaro, Auto + Sunroof Join Date: Jul 2009 Location: MA Posts: 513 View My Garage	So i gave OnStar my Credit card # when i picked up the vehicle. Is that how XM gets your CC#? If so i cancel that card and got a new one so i think ill be ok..... I havnt had a problem with XM before and i really like there programming. When i got my receiver stolen they transferred the remaining months to my dads account because i wasnt going to buy a new receiver since i was getting the Camaro in 6 months, so theve done good by me so far. __________________ Proud Owner of a CGM 2 LT/RS Auto Transmission w/Sunroof and Spare Tire

06-20-2010, 09:34 PM	#25
Patfan1987 CGM is the Best! Thx GM Drives: 2010 2LT RS Camaro, Auto + Sunroof Join Date: Jul 2009 Location: MA Posts: 513 View My Garage	First off, Ive never had a problem with XM and even when i had my receiver unit stolen they transferred the remaining account to my father because i wasn't getting a new receiver since i was buying the Camaro in six months. Like most of you i was waiting for the calls to start but they never did! My service still worked a month or more after expiration but i didn't use it so instead of a call i got a 6 month free offer in the mail which i love and still have had no problems with XM. Just trying to give my experience since they seem to screw up with everyone else. __________________ Proud Owner of a CGM 2 LT/RS Auto Transmission w/Sunroof and Spare Tire

06-20-2010, 10:03 PM	#27
JEFF2010SSMANUAL JEFF2010SSMANUAL Drives: IOM 2SS/RS LS3 Join Date: Aug 2008 Location: Northern IL Posts: 1,953	I have dealt with XM radio many times since 2006 and what a joke.

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