Simple problem... need assistance.

[djsnoflake]

You know, they are actually kind of right.

With smaller chips, it is better to go touch up paint, because if you sand off the paint, you can damage the coating they apply to the metal of the car during building that helps inhibit rust.

All your other problems make the dealer seem pretty half assed, however

[OrangeVert]

Originally Posted by 67 Convertible

NO to this. Make an appointment and have THEM make the repair. Once you touch it yourself you own it and have no recourse.

This!!!

[fig1372]

Problem is simple but not the solution.

[CarolinaChick]

FNG, I'm so sorry this happened to you. I was in a very similar boat a few months back. (My door was opened up into something by the bodyshop installing my rally stripes and no one wanted to take ownership. The dealer did fix it though.) It is so frustrating to have a BRAND NEW vehicle with these imperfections that were caused by the carelessness of others. I'm glad they are going to get all this fixed for you.

[Overflow]

I hope you get this fixed, FNG.

Do you mind sharing what dealership this was?

[LarryCook]

Bummer ....

[amath80]

you'd better take it to a auto repair shops. it would be the best decision.

[FNG]

... Just wanted to let everyone know that I finally got the issue resolved (a while ago). It took a few weeks, and several trips, but all of the chips, scrapes, rim gouges, etc. have been repainted & machined... it's back to "factory fresh" and I'm finally enjoying it & rackin' up the miles.

Thanks, everyone, for the feedback and wishes of luck... it's finally over; I think.

Here's what I've learned:

• Never leave a dealership without THOROUGHLY inspecting your vehicle, even if it's brand new / straight off the truck.
• If someone gives you a hard time about a repair for damage that's obviously not your fault; speak directly with a sales manager.
• If that doesn't work, politely let them know that contacting GM directly is an option you're willing to explore.
• Never leave a repair shop without THOROUGHLY inspecting your vehicle; NOT just the areas that were originally being repaired.
  (I was so focused on the trunk scratch repair that I didn't notice the new door dings & over-spray on the rear bow or think to look at the interior of the car... filth on seats and doors, along with various scuffs, etc... fixed the interior myself.)
• Stay calm, polite, yet firm... it doesn't matter if the car was $10k or $100k, if you purchased it new.. it should be NEW / free from blemishes & defects.
• Never take the word of anyone at the dealership... unless they're willing to give it to you in writing. Lots of promises are forgotten or not passed along to the appropriate people.

[FNG]

Originally Posted by Overflow

I hope you get this fixed, FNG.

Do you mind sharing what dealership this was?

Ferman Chevy in Brandon. While they did finally get everything fixed properly, I think I'll take my baby to the one in Tarpon Springs from now on to avoid future headaches.

[calbert1999]

Originally Posted by FNG

When spending over $30,000 on something, I don't find it unreasonable to demand that imperfections be fixed to my satisfaction. I'd at lest like it to be "perfect" for the first few weeks... preferably months.

I spent roughly 1/2 of that for a Honda civic EX and the dealership I purchased that from made absolutely sure I was 100% satisfied with everything before they stopped calling me.... they bent over backwards to fix little things that I noticed when taking delivery.

This dealership is fixing the issue, however it's been quite a chore... I think it's the lack of courtesy and respect that has me more frustrated than anything.



It's being fixed right now... should have it back tomorrow. I'll post pics when I get it back.

You hit the nail right on the head bro'. The failure of North American companies has less to do with product than it has to do with service.
The companies have forgotten rule #1 when dealing with the public "The customer is always right."
These organizations would prefer to point fingers or pass the buck, than to admit their in the wrong and move on to resolve the issue.
They forget about the customer that bought and treat them poorly just to focus all their time and energy on to the customer that "may buy".
How the hell do you chip someones paint on their brand new car, and then tell them to repair it themselves? Who the hell in their right state of mind would think that is good customer service?
Domestic automakers have been given a second chance, this may be their last.
Lot's of people who purchased these vehicles are complaining about all kinds of things some which have been an issue for many vehicle lines for several years (bad clutches, pedals, syncro's, master cylinders) yet they continue to use the same "bad design".
I'm a die hard domestic auto lover because I grew up driving the big boats, and I believe when it comes to style no euro or asian vehicle can compete so I've always wondered why people purchase glorified Honda's (Asian or Euro vehicles); I've been told for years it's not necessarily a better product to go to an import it's a better experience.
Basically, if you purchase an imported product that has a problem in a specific area, and you return to the dealer to resolve the issue they don't exhaust all their engergy and resources attemptiong NOT to do anything about it and blame their consumers for the problems.

Originally Posted by FNG

Ferman Chevy in Brandon. While they did finally get everything fixed properly, I think I'll take my baby to the one in Tarpon Springs from now on to avoid future headaches.

They forgot residual business is very important, if you were treated properly from the beginning. I'm sure you'd be happy to purchase again at the same dealership. Glad to hear you got your vehicle issues all sorted out.