which place is better? Big Worm or Rider Graphix?

[autoguy]

Originally Posted by SNV

Problem with products should only be handled in a public forum as a last resort. Customer should deal with the sponsor via email or pm. If that fails they should try to get help from somebody that runs the forums. Don't forget the sponsors are the ones that help cover costs here.
As far as Rider goes. I placed an order with him. He work out a great deal with my, replied fast, and shipped fast. I ordered on a Sunday and had my package on Wednesday. My car will be in this week. I have have my spears and bowties put on by the place that is tinting my windows. I will post an honest review of them.

Thanks, in almost none of these cases have I been contacted first. I guess it is just easier to form a lynch mob and get everyone in an uproar and try to hurt a vendor instead of trying to work with them. Maybe my responses would be different if someone would just ask if I could help them instead of starting these flame threads all the time. We have sold countless items for Camaros as well as other vehicles, and have never had problems with customers until we joined this forum. It really seems like a hostile environment to try and do business in.

The funny part about it is that it truly is an installation issue 95% of the time. How can we send dozens of the same items out, test fit them personally at local dealers, and them all of a sudden it is designed and cut wrong for 1 or 2 people?

[SNV]

Originally Posted by autoguy

Thanks, in almost none of these cases have I been contacted first. I guess it is just easier to form a lynch mob and get everyone in an uproar and try to hurt a vendor instead of trying to work with them. Maybe my responses would be different if someone would just ask if I could help them instead of starting these flame threads all the time. We have sold countless items for Camaros as well as other vehicles, and have never had problems with customers until we joined this forum. It really seems like a hostile environment to try and do business in.

The funny part about it is that it truly is an installation issue 95% of the time. How can we send dozens of the same items out, test fit them personally at local dealers, and them all of a sudden it is designed and cut wrong for 1 or 2 people?

Well you do need to understand that a lot of people think it is plug and play. I am sure it is the first time they have installed something like that. As far as people calling you out first it is just part of the business. Trust me I deal with it all the time. I run a pc business on the side. I have built pc's for people and had them screw them up in a few days then blame me. I just bite my lounge and do what I have to do. I do understand it gets you worked up when people do that. With that said, at times I think you might want to step back before you reply. It looks like you feel the need to defend yourself to much. Many years ago somebody taught me this "it's not what you say it's how you say it". At first I brushed it off then I understood what he said.

[1320junkie]

Originally Posted by SNV

Don't forget the sponsors are the ones that help cover costs here.

Sponsors do not cover any cost on this forum. This forum is privately owned and is not sponsor funded.

[SNV]

Originally Posted by 1320junkie

Sponsors do not cover any cost on this forum. This forum is privately owned and is not sponsor funded.

I stand correct . I removed it from my post.

[PonyMan]

Originally Posted by autoguy

"Maybe customer service issues can be handled differently"

You can start by acting like you give a Rat's ass about your customers (or at least fake it), and stop being so defensive!!

[autoguy]

Originally Posted by PonyMan

You can start by acting like you give a Rat's ass about your customers (or at least fake it), and stop being so defensive!!

This is my first and last reply to you. Get over the fact that I had ORANGE listed on our website, and did not specifically state "DOES NOT MATCH INFERNO ORANGE" just for you. There is no way I can possibly imagine every thing every customer is going to be ASSUMING. Again, if you or anyone else has a question about color or fit on anything, it takes a lot less typing to send an email to ASK FIRST than it does with this constant jumping in and Flaming for NO Reason at all. Go ahead, say "see this is what I am talking about" as far as my reply, but some of you guys need to grow up and get a life!!!!!!

[1320junkie]

Be constructive in your criticism or your reviews. Do not bash nor attack. First and final warning.

[autoguy]

Originally Posted by 1320junkie

Be constructive in your criticism or your reviews. Do not bash nor attack. First and final warning.

Who is this directed at?

[live2well]

You know I have read most if not all of the post about vinyl on these forums. In almost all the cases that there was a complaint, the issue was on the customers end. I have yet to read anything where there was an issue with the material that was offered. The ones I have read about "this doesnt fit" or "this was cut wrong" simply were installers that didnt know how to install the product correctly. Those who said they got the wrong color didnt do their homework. They ASSUMED a color was going to be a particular shade when there was no indication about shade other than the pictures on the webpage.

Ridergraphix.com have my complete support. I have been using their products for years and across a couple of platforms. His vinyls have never fail me or many others on the Charger forums or LX forums.

This forum seems to be loaded with a lot of bandwagon complainers. Ones who complain just to be complaining. This is a recent development because when I first joined this forum people were friendly, helpful, and would man up when they made a mistake.

Th OP asked which one he should go with? I would go with Rider because of my experiences with him and his product. I havent tried the other guy so I would be remiss in forming an opinion about his company or product.


Ridergraphix.com FTW Here are my examples. IN The last picture the graphics stayed on for over 2.5years and were exposed to year around MD weather and that was my first install. I am no expert and Brian was there on the weekend to talk to me when I was questioning the cut of the hood spears on my Camaro. It turned out I was wrong and they install perfectly.


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[kga10734]

Originally Posted by autoguy

The funny part about it is that it truly is an installation issue 95% of the time. How can we send dozens of the same items out, test fit them personally at local dealers, and them all of a sudden it is designed and cut wrong for 1 or 2 people?

Sorry, I didn't know there was a thread already going on this.

To the OP, I would give bigworm a try or just have them painted on. I tried the RG rear trunk blackout and it is not designed to go all the way up to the bowtie and you can see the body color between the vinyl and bowtie.





So according to your statement above, My problem was a installation issues.

May be you should have this as the reason(no paint showing) you offer the solid one on your website. If I wanted a solid piece of black vinyl, I would have purchase a 1'x4' piece of vinyl for $5.99 and cut it myself and saved about 40 bucks.

I will just get it painted and chalk this up to a learning experience.

As far as those that don't like the looks of my blue bowties, and you have your right to your opinion, this is how Chevy has don't it for many years. Just go back and look at all the bright blue bowties on the old Chevelle, Camaro and other vehicles. I just traded in a 2004 Monte Carlo and guess what it had a bright blue bowtie on it. This is one of the ideas I choose to try first. It's vinyl and can be removed to try another idea.


P.S. you might want to send these guys your opinion and let them know this color combo doesn't work.

[a6pk2go]

Originally Posted by Abygale

Okay, I wasn't going to say anything. But really, how can you make such a rude comment to a former customer? I also bought your bowtie cutouts and ended up replacing with some I cut myself because I couldn't get your front one to go on properly.

"We cannot be responsible for others poor installation jobs." Well, what about sending some instructions along with the stickers. Obviously, multiple people are having the same exact problem with this product. Could it be that you've done it so many times that you have the process down and forgot what it was like the first time you tried it?

If you truly want people to be happy with your product and recommend you to others maybe you could ask what you could do better rather than publicly bashing your unhappy customers. It's just a thought, from one business person to another!

Abygale, I like a woman with spunk. It is a fact that if you have a bad customer experience that customer will tell at least 12 people about it.

Originally Posted by autoguy

Another flamer jumping on the bandwagon. Most of you guys that are making these comments don't even know the entire story behind some of the posts or have NO experience with us AT ALL.

There is no way I can control what people do with the products we send them. We have been in business 20 years, and have never had so much flaming as we have had on this forum, especially since these simple bowties have been added to our website.

Maybe customer service issues can be handled differently, but when people destroy perfectly good product, then ask for a free replacement with no proof of a product being defective or cut wrong, how should it be handled? Maybe some of the other Business experts here can explain how to handle this.

People that make mistakes need to own their own mistakes and not blame it on the product. If I screw something up or ship the wrong item, 95% of the time we will just send another out and never ask for the other item back. If someone has an issue with an install or a product, why not ask first or take it to someone that actually knows how to do the job?

I work in Customer Service and you are not handling this very well in this thread. A couple of examples I would recommend are .......Use words like I'd be happy to help you with your issue or This is what I can do for you.

[live2well]

Originally Posted by scnhra

Wow, I am going to be a flamer. I do not know the whole story either but this is definatly not the way to handle it. Open forum and blaming the custome without acknowlidging the fact they might need instruction that were not sent with product. All I have to say is i would be weary to purchase from you based first impression and that is why I am reading the forums I am looking to purchase.

This is the problem people are posting opinions without knowing the whole story. No disrespect intended but you said in your very first statement that you didnt know the entire story so why even post any opinion about it.

If you only knew some the stuff Rider has had to go through on this forum by no fault of his own.

I had a custom made Item I showed and was asked how much it would cost to make one for them. I gave an answer and then was bashed for the cost. That is just mild with the bashing that goes on here if your not in the click.

[1320junkie]

Originally Posted by live2well

This is the problem people are posting opinions without knowing the whole story. No disrespect intended but you said in your very first statement that you didnt know the entire story so why even post any opinion about it.

If you only knew some the stuff Rider has had to go through on this forum by no fault of his own.

I had a custom made Item I showed and was asked how much it would cost to make one for them. I gave an answer and then was bashed for the cost. That is just mild with the bashing that goes on here if your not in the click.

"Clique" there are no clicks..we as Moderators take an objective view of all Vendors...there is no "Clique" for one vendor over the other...YOU do not know what goes on behind the scenes and our discussions when resolving issues for forum members...and to be honest I take offense for you even implying that bashing is allowed no matter who is involved. It is an even playing field for everyone...Once something is brought to our attention...if we dont catch it ourselves we handle it...regardless of topic.

[autoguy]

So what have the mods done with this or other threads where members are playing the pile on game? There have been two I have been trying to defend myself in today alone.