DEALER BEAT MY CAR AND RIGGED THE REST!

[2010SS2SS]

PM if you would like the GM's name...

[CWI]

Originally Posted by OrangeVert

Exhausted? Sorry, I couldn't help it.

No pun intended. It did cross my mind when I wrote it though.

[CWI]

Originally Posted by DandD

Lets look a little further here at the BIG Picture. Where in the FU@* is GM in all of this. Do they care that little about the end customer who buys there product that they allow a dealership like this to even remain as part of their TEAM?????? Who is the mechanic there Stevie Wonder???? It just disgusts me when I see things like this, and where is the GM customer service rep that is on this forum on this one. He is right here is the Detroit area where I'm from. I guess the more things change; the more they stay the same. That is inexcusable G.M. you should be ashamed of yourselves period, end of story.

I am not entirely surprised at the lynch mob mentality some have taken. People seem to believe the best approach to resolve issues is to bypass the system in place and blame everything on upper management.

As a comparison, think of this as an army private and seargant that do something questionable. Do you blame it on the entire army or the general in the Pentagon? Hell no. would you or could you go directly to the general to complain? Hell no.

You appear to have 2 Camaros in your garage, or had one and now another. Either way chances are you work for a living. Have you ever seen a Management Flow Chart? It's like a family tree but rather shows the chain of command. I have never seen one that had a solid line going directly from the lowest helper straight up to the president. GM upper or even regional management can't fix something they don't know about. There is a chain to follow that will remedy this and most situations.

The proper course here would seem to be, since the Service Mgr is not cooperating, to go to the Genral Mgr of the dealership. If that doesn't work, go to regional, if that don't help. then go to GM CS.

It would help however if the customer satisfaction surveys that GM sends out after having repair work would be sent in email form within 24-48 hrs from the service being done. That information could then be reviewed and remedied possibly before the customer turns to a public forum like this to vent his frustration to a lynch mob that thinks the best thing to do is go to the top with guns a blazin'.

[DandD]

You really shouldn't make assumptions about someone you know nothing about. BTW I understand the chain of command better than you will ever know, and spent an entire career supervising a group of 25. All I said was that GM should have a role in this, do you really think this was the ONLY or FIRST work by this dealership that was done like this?????

[CWI]

Originally Posted by DandD

Lets look a little further here at the BIG Picture. Where in the FU@* is GM in all of this. Do they care that little about the end customer who buys there product that they allow a dealership like this to even remain as part of their TEAM?????? Who is the mechanic there Stevie Wonder???? It just disgusts me when I see things like this, and where is the GM customer service rep that is on this forum on this one. He is right here is the Detroit area where I'm from. I guess the more things change; the more they stay the same. That is inexcusable G.M. you should be ashamed of yourselves period, end of story.

I took the following quote from another thread that was posted yesterday by a very generous and caring GM employee that many of us on this site know cares about us. You really think GM doesn't care?

Quote:
Originally Posted by fbodfather
mmmmmmmmmmmm...........



......how 'bout doing a search for "Super60" or "Fbodfather" or "Number3" - those are just three of many people at GM that browse Camaro5. There are others that monitor the site but do not post - and then there are those who post - but do not disclose that they're with GM.


A few other thoughts:

Camaro5 is not owned by GM.

I think that Camaro5 does a good job of monitoring the site and I feel it's appropriate that they ban people when behavior deteriorates. (just because you can type something does not mean that the rest of us have to be subjected to it......I like to say that you should post as if your Grandmother would approve....) "the name 'camaro' means 'friend, pal or comrade' ..." - I believe we should keep that in mind.

I don't know of another car that's had more enthusiast input than the Camaro. We've done countless focus groups (with enthusiasts, competitive-makes owners, and 'intenders') 'garage visits' -- visits to Camaro/Firebird shows over the past decade and a half - visits to Mustang shows and Eclipse Shows and Corvette Shows and All-chevy Show -- and then there are the "12 disciples of which there are 15" --

(by the way - the passenger power seat was an oversight as we switched Vehicle Line Directors - the Disciples felt very strongly that it should be put in the car - however, that particular note somehow got deleted - and several of us were quite concerned when we learned that it would not be a part of the 2010/11 build......)

It's practically impossible to monitor this site in its entirety - because it's HUGE.....but we sure try! We also monitor several other sites such as CamaroZ28.com, Z28.com, Moderncamaro.com, etc.......

[jmaynard]

Originally Posted by SM0KE

Im sure Jeff will see this thread and offer assistance.
He is here for us

Document and call GM. Dont need a lawyer until they fail to make it right. It will cost you money that you dont need to spend, which comes right off the top of any replacement offer.

[jmaynard]

Originally Posted by eastwoodisme

There's only two names I mention. Charles Kozel and Strickland Chevrolet. It's not defamation or slander or libel because their company ACTUALLY did all of this. And all I did was thank Charles Kozel for not emailing me back. Sarcasm isn't defamation.

What people (ones without well deserved rage) are trying to tell you is that discussion, other than expressing what was done to your car and even that, could come back to bite you. It is ALWAYS the best policy to get complete resolution BEFORE you post negetive comments about any company. This only hurts any case long term. These guys are probably a little older and have a little experience in this area in some form or fashion.

Remember, the first words out of any lawyers mouth are "Dont say a thing. Let me do the talking". This applies even when you are dead right; especially when you are dead right.

In the end GM almost always stands behind their product and I am confident they want customers for life so they will do what it takes to make you happy. You just have to be reasonable and work with them; as hard as that might be right now.

[HashimAzzouz]

Ahhhh don't start with me on dealers, mine could not get my Camaro go in a straight line yet... I returned it for the third time so far ..... Don't know what to do!

[CWI]

Originally Posted by DandD

You really shouldn't make assumptions about someone you know nothing about. BTW I understand the chain of command better than you will ever know, and spent an entire career supervising a group of 25. All I said was that GM should have a role in this, do you really think this was the ONLY or FIRST work by this dealership that was done like this?????

Everyone makes assumptions, yourself included obviously.

I too know all I need about chain of command, I served in the US military and work in management.

I am not here for a P match, just trying to help as are you. Just with different approaches.

Unfortunately there are shops that seem to be able to get away with things like this and I doubt pointing the finger at the top is the answer. The system here as with many corporations can fail at any level. I hope this all gets resolved satifactorily.

[bilydean]

OP, go to post #38 and send Jeff your info.

Dean

[Rocknroller]

Am so sorry to see and hear of your issue. Follow Jeff's advice/guidance for sure. Can't speak for everyone, but he has helped us resolve problems. I believe that GM will right this wrong and you will be happy soon. Hang in there and good luck!!!

[Nessal]

Take this post down and call an attorney.

[black.]

[Qui3tStorm]

Call GM! Unacceptable!