Phastek

[Sales@Phastek]

Originally Posted by Smyffa

I am a little concerned and I for sure have been lied to on two occasions. Ordered a set of ZL1 replica wheels with lug nuts five days ago . I was told wheels were in stock in California and they would be shipped within 24 hours. lug nuts were shipped after 3 days from Georgia. Contacted customer service and they assured me wheels would ship that day which was 2 days ago .Now 4th of July and I can only assume it will be at least Monday before they are shipped, that makes 1 week since ordering. Had I known up front it was going to be a week I wouldn't have ordered them. And now to cancel the order that has not been shipped they said would cost me 5% cancellation fee. They maybe the best place to do business for some but I am extremely unhappy with the whole experience so far. So No More Phastek for me..........Smyffa

Originally Posted by Smyffa

Not sure how many days in your week but 5 days ago for me was Monday, second of all I was told they would ship within 24 hrs, then I was told on Wednesday they were going out that day. And the reason I wanted them that quick was next Thursday I am leaving the country for 3 weeks and the car was going in the shop while I was gone for some up grades that included the wheels. With me being gone I now have 1100.00 worth of wheels that no one will be around to accept. The fact remains they haven't even come close to what they said was going to happen. Now do you guys feel any better about my reason?

Originally Posted by Smyffa

I didn't need them this week but I wanted them by the 10th for sure. and I know they haven't shipped because I checked before they closed on the 3rd. and I doubt they are open today.

Originally Posted by Smyffa

I ordered them as soon as I could ,I bought the car last Friday about 4 pm so Monday was the first day I had a chance to order them .

Back to my original statement ,,,I ask how soon they would ship and if they were in stock and I was told they are in stock and will ship within 24 hours so 4 to five days shipping time was great, because I had at least nine days to get them here. Then I was lied to Wednesday when I was told they were being shipped that day, which did not happen and I checked right before they closed yesterday and they didn't ship then either

Jay,

Here are the facts of the order.

You first contacted us on Monday June 30th. Here is a copy of the most important email in terms of time that was sent on Monday.




Next is a Copy of our Website showing the ship times and that they do ship from the Manufacture.




Next is the Time and Date the order was placed by a Gwen online. The 2nd was a Wednesday.



The next picture is a screen shot of the Lug Nuts shipping Fed Ex from Georgia the same day the order was placed.



Next is the Email form that was filled out on our website Thursday and sent to us. There is also a response back from us as well.



Now at this point we had not received tracking by the end of the day, but we had called the Manufacture to make sure these wheels were going to ship. So here is the time and date cut from the email that was sent to us from FedEx by the manufacture. You will see the date that we received this email was at 12:01am July 4th. If we had been here July 4th this would have been updated, which I do apologize for that.



Next you will see the top of the tracking from FedEx. You will see the date shipped and the delivery time.





Thank You

Jason

[Cowboys33]

Originally Posted by Sales@Phastek

Jay,

Here are the facts of the order.

You first contacted us on Monday June 30th. Here is a copy of the most important email in terms of time that was sent on Monday.




Next is a Copy of our Website showing the ship times and that they do ship from the Manufacture.




Next is the Time and Date the order was placed by a Gwen online. The 2nd was a Wednesday.



The next picture is a screen shot of the Lug Nuts shipping Fed Ex from Georgia the same day the order was placed.



Next is the Email form that was filled out on our website Thursday and sent to us. There is also a response back from us as well.



Now at this point we had not received tracking by the end of the day, but we had called the Manufacture to make sure these wheels were going to ship. So here is the time and date cut from the email that was sent to us from FedEx by the manufacture. You will see the date that we received this email was at 12:01am July 4th. If we had been here July 4th this would have been updated, which I do apologize for that.



Next you will see the top of the tracking from FedEx. You will see the date shipped and the delivery time.





Thank You

Jason

Way to go Jason:headband: Have any coupons codes

[Suprslo]

Interesting....

[Sales@Phastek]

Originally Posted by ZL575BumbleBee

Jason great factual response and it sucks that you have to spend your day off defending yourself.


Marty-mj
www.garagescene.net www.syborgtwinturbo.com www.2ndcamaro.com

ZL575BumbleBee,

Its no big worry. I had to come in today to catch up from having the 4th off. We will be short handed this week with some of our guys on Vacation. So I pick up the slack.

[sycraft]

Phastek is great, they will go out of their way to help someone, great group of folks there.

[Sales@Phastek]

Originally Posted by Cowboys33

Way to go Jason:headband: Have any coupons codes

Cowboys33,

We always have discount codes. This month you can use JULY14 and save and additional 5% off your entire order.You can also download our APP for I-Phone and Android and get our latest coupon code updates.

[Sales@Phastek]

Originally Posted by sycraft

Phastek is great, they will go out of their way to help someone, great group of folks there.

Thanks sycraft,

[mlee]

Originally Posted by Smyffa

I am a little concerned and I for sure have been lied to on two occasions. Ordered a set... So No More Phastek for me..........Smyffa

Originally Posted by Smyffa

Not sure what a Troll is according to forum talk but, I joined and posted here because I wasn't told the truth ,and I don't care if they are a sponsor here but I think anyone concerned about spending money with them should know.

Originally Posted by Smyffa

I would rather them say I am not sure or I don't know than to tell me a lie. If I know the truth I can make adjustments. We race sprint cars and I order parts all the time so I really know the procedure. I just don't feel they should charge me 5% because of their problem.

Originally Posted by Smyffa

I ordered wheels only........I can deal with mistakes , I don't like liars. Not once but twice. If they couldn't ship them within a week time frame he should have just told me I would have done something else.

Originally Posted by Smyffa

Not sure about your definition of lying is ,so lets just say I was told on two separate days the wheels were going to ship that day and that has never happened. At all yet...Again had I known they couldn't or wouldn't follow through with either one of those statements I would not have ordered them with a time frame as I had. I do however feel like they told me what I wanted to hear to make a sale.

I'm thinking someone owes someone an apology.


This was an absolute text book transaction by Phastek

I'm very sorry I didn't just kill this thread in the beginning.

[pickwithaustin]

Awesome response and data.

On a side note, I installed the CAI that I ordered from you the other day (shipped to me real fast and in time for me to do it on my one day off, self-employed, on the 4th!). I have a window open at this very moment with some more items I will be placing on order by the end of day today.

Phastek rocks!

[No Excuses]

Hopefully Phastek and the OP can work it out. Best of luck.

[hammdo]

Looks like Phastek stepped up to the plate -- facts speak for themselves. Sorry he had to use today to respond. Always best to get the full story.

Now, lets hope the OP and Phastek can work this out graciously...

[hammdo]

I'm very sorry I didn't just kill this thread in the beginning

It is better that you didn't. Letting this follow to the end was perfect. We all had the chance to follow the full story and I'm sure we all came away (like I did) that Phastek will stand behind their service. I see that as a big win for those of us who have planned purchases and Phastek. Sometimes, its best to let it play out to the end...

[mlee]

Originally Posted by No Excuses

Hopefully Phastek and the OP can work it out. Best of luck.

Pretty sure they will. Getting the product as advertised tends to make things all good.

Originally Posted by hammdo

I'm very sorry I didn't just kill this thread in the beginning

It is better that you didn't. Letting this follow to the end was perfect. We all had the chance to follow the full story and I'm sure we all came away (like I did) that Phastek will stand behind their service. I see that as a big win for those of us who have planned purchases and Phastek. Sometimes, its best to let it play out to the end...