09-21-2012, 10:58 AM | #71 | |
Drives: 2011 2SS/RS LS3 Join Date: Nov 2011
Location: Torrance
Posts: 14,466
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09-21-2012, 11:15 AM | #72 | |
Drives: 2011 Black Camaro 2SS/RS Coupe Join Date: Jul 2011
Location: Sterling Virginia
Posts: 317
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I absolutely agree. I've been lucky in that my dealer principle allows me to run a completely transparent department and we do not use ridiculous tactics to get people to come see us. Quite often we have people come to us AFTER they get pissed at another dealership. That being said, we still have sales people here I do not care for and I personally don't supply them with the 'leads' that come in because I know they will ruin their buying experience. I believe buying services are valuable and offer a great service especially when someone is trying to avoid the hassle of a dealership. It's funny. GM touts excellent customer service and vehicle knowledge, but I would say this is where it ends. I've heard of dealerships 'buying' a perfect survey from their customers as well as not putting in email addresses so the survey never gets to the customer. As long as dealerships arent held truly accountable people will continue to experience awful customer service.
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"Being persistant and never giving up may not always get the job done, but it just may annoy someone else enough to make it worth your while." |
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09-21-2012, 11:22 AM | #73 |
Drives: 2011 SS/RS VERT Join Date: Mar 2010
Location: PHILA PA
Posts: 1,615
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Agree
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09-21-2012, 11:45 AM | #74 |
Drives: 2012 2SS/RS M6 Join Date: Jul 2011
Location: Metro Detroit
Posts: 696
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why would anyone go to this dealership??....Becky...duh
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09-21-2012, 12:12 PM | #75 |
Drives: 2012 45th Anniversary Edition Join Date: Aug 2012
Location: San Diego, CA
Posts: 1,618
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Remember a dealership is just that - a dealership, whether it be GM, Chevy, Dodge, etc... salesmen come and salesmen go (many times to a competitor) - In the end, a Camaro is ALWAYS a Camaro! no changes, just proudly driven!
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09-21-2012, 12:46 PM | #76 | |
Drives: '11 2SS IOM/IO A6, '06 Outback Ltd Join Date: Jun 2012
Location: NEPA
Posts: 233
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By "salesmen" I mean the people who stand around waiting to tell you things that you already know and collect a commission for this "work." They are not service providers. Service providers such as an attorney are getting paid to wade through case law. An electrician to safely work on wiring. They have value. Salesmen do not create value. Their job is to convince someone to buy something. Technically, the marketers should have already done this. Sara Lee hires people to do sensing and create ads and packaging. They don't expect a salesman to stand in front of the freezer section of the grocery in a polo shirt and khakis, shake your hand, and ask, "what's it gonna take for you to take this pound cake home today?" or purport, "it's much sweeter than Value Village's and 15% bigger than last year's model!" or, "No, ma'am, I believe this one is gluten free..." I don't know. Maybe I just don't like polo shirts.
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My other car is a blue station wagon... no, really!
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09-21-2012, 01:16 PM | #77 | |
Drives: 2011 Black Camaro 2SS/RS Coupe Join Date: Jul 2011
Location: Sterling Virginia
Posts: 317
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Sales people are service providers and vice versa. Absolutely a sales person must show value in the product (in this case a vehicle) you are about to buy. It's all perception. A service provider is selling you their services and you are making a judgement to purchase those services based on the sales pitch they give you. Even a top notch lawyer is selling their services to you because they may not plan on using their entire legal staff to oversee your case. They may just dump it off on the new 'grinder' earning their way into the firm, but they tell you about the entire firm to get your business. You're absolutely correct about how Sara Lee does business. But in the end there's no sales person there because they can't afford someone to stand there in a grocery store selling something that costs $5 after the grocery stores' massive mark up. A dealership on the other hand is selling cars worth thousands of dollars. The cars are not neatly packaged in a box on a shelf. The consumer doesnt get to say, "Well, if I dont like this Camaro it only cost me $5 and I'll just buy something different next week." If a person comes in to buy a Chevy Cruze because they are looking to get great gas mileage, then that sales person SHOULD be letting them know why they are choosing the Cruze over all others. They need to show value beyond just the MPGs. I do purchase many items online as you do, but I do like to see that item in person before hand. Oddly enough, I do buy food online without seeing it first. My priorities may be out of whack...
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"Being persistant and never giving up may not always get the job done, but it just may annoy someone else enough to make it worth your while." |
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09-21-2012, 01:44 PM | #78 | |
Drives: 2011 2SS/RS LS3 Join Date: Nov 2011
Location: Torrance
Posts: 14,466
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...With this survey business becoming a new field of operation for the un-scrupulous, the prospects of dealerships over-coming their shady reputations is not very bright.... Having to be on the defensive to go spend 30-40K isn't very inviting...And once a customer finds out he got a lousy deal, or didn't get as good a deal as the next guy for whatever reason, it's too late...A one man crusade to improve things after the fact, is an exercise in futility.... |
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09-21-2012, 02:07 PM | #79 |
Drives: 2011 Black Camaro 2SS/RS Coupe Join Date: Jul 2011
Location: Sterling Virginia
Posts: 317
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I agree 100%. My first goal is almost always over coming the defensiveness almost every client has when they first meet me (whether in person or on the phone). I can never blame them for being this way of course. It's the nature of the business I've chosen to be in.
Ironically TrueCar made a massive effort to rid dealerships completely of the sales person and the company actually ended up proving exactly why dealerships still need sales people and their entire business model back fired. Unfortunately most dealer principles are still of the old school mindset so the awful dealership experiences will still be around for quite a while.
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"Being persistant and never giving up may not always get the job done, but it just may annoy someone else enough to make it worth your while." |
09-21-2012, 06:01 PM | #80 |
Drives: 23 LT1/22 Colorado TB/69 Chevelle Join Date: Jun 2006
Location: Greenville, Tx
Posts: 5,002
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Sounds like a customer that couldn't get what they wanted and then got mad.
Dealer could have said that they couldn't get one because they didn't have an allocation for a ZL1. It's also almost impossible for a dealer to get a ZL1 from another dealer if they don't have one to send back. The car is still limited and there are dealers out there that have not received one yet. |
09-21-2012, 07:36 PM | #81 | |
Owning SSes for 50 Years
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The new ride: 2023 Camaro, LT1, Sharkskin Grey
Previous Performance Cars: 1966 Chevelle SS 4M, 2010 Corvette 6M 1968 Dodge Charger R/T Auto 2012 1SS 6M 1982 Corvette Auto 2010 1SS 6A 1984 Corvette Auto 2016 2SS 8A 1999 Camaro Auto 2017 HBM 1SS 1le 2002 C5 Corvette 6M 2018 2SS 2006 Corvette Auto 2023 Camaro LT1 |
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09-21-2012, 08:47 PM | #82 | |
Account Suspended
Drives: 10' IOM 2SS/RS, 13' GB Shelby GT500 Join Date: Sep 2010
Location: Sherwood Park, AB
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09-21-2012, 11:04 PM | #83 |
Drives: 2011 Black RS/SS Join Date: Feb 2012
Location: Indiana
Posts: 1,030
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09-21-2012, 11:15 PM | #84 |
Booooosted.
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