Mac Haik in Houston denies my written agreement for MSRP (UPDATE: Issue resolved!!!) - Page 7 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

gac458 · 05-07-2009, 10:06 AM

Quote:

Originally Posted by KJS

HUH?

By your last sentence your baiting folks right?

1- what the #(*% does the sentence about the Challenger, etc. have to do with OldTimer getting stiffed when he picks up his Camaro?
2- What does the fact he drives a Corvette have to do with OldTimer getting stiffed when he picks up his Camaro?
3- He later says "Let me be clear here, I do not hold GM totally at fault. They do, however, have to take some of the blame. It is their product and their future the dealers are messing with. I am including them here because I would like to see someone at GM step up and put a stop to this.

My comments had nothing to do with OldTimer getting screwed. My post was a response to the Quote from another member that was included above my comments. I totally agree with everyone that the dealership he was working with should honor his agreement. My only point was that dealer premiums are something that happens to all cars that are highly desireable and in high demand and GM or any other manufacturer has no control how much dealer mark up their product.
No other point was intended except that as consumers we create the demand and dealers then do what they have always done......charge a premium for cars people want.
I was not trying to imply by any means that OldTimer was wrong or that he should pay the premium on the car he ordered. I was just saying he should not blame GM and stop buying their products because of a particular Chevy Dealer, just stoping doing business with Mack Haik Chevy and find a more reputable Chevy dealer to conduct his business with.

RPO_Z28 · 05-07-2009, 10:16 AM

If I'm reading this thread correctly, is the ultimate goal here for the OP to get his car at the price that was agreed to or not?

The energy exerted he would be better served at the dealership with a news agency and the written agreement in hand. I understand the venting here (which is cool) so no one else goes to that dealer. It has been suggested for everyone to call that dealer and complain. I can pretty much guarantee that will do nothing to help the situation along and you well get laughed at by that dealer trying to discuss someone elses business. I think I saw another dealer mention he would call. Unless that dealer is affiliated with the OP's dealer, that will go nowhere.

The OP should post a scanned copy of this agreement (which may NOT be binding) and then maybe a dealer or attorney here can tell him whether or not he has a leg to stand on.

I have a feeling this buyers agreement may have a loophole somewhere in it that allows the dealer to do what they are doing. As far as a salesperson, manager, GM signing it, if that person is an agent of the dealership, it is still an authorized signature. Whether or not the salesperson still works there is irrelevant.

Bottom line here is that it's a fun discussion but is the OP gonna do something about to get it fixed? All the moaning here will never help him get his car.

Bell040 · 05-07-2009, 10:16 AM

The 2010 Camaro was so cool before all this BS started....

... What a horrible way to kill the Buzz of such an awesome car.

TBone2010 · 05-07-2009, 10:17 AM

I have had this happen a few times with big ticket purchases - the dealer/reseller didnt want to honor a price, or a warranty on a car or computer or some piece of equipment I purchased.

I write a few poison pen letters - the BBB (no big deal), state attoney general, my local, state and federal political reps and the manufacturers legal office (GM in Detroit), and then I copy the dealer/reseller on all the letters.

Each time, and usually within two weeks someone gets in touch with me from a few of these places, and takes care of it.

Even at $8K - which is a lot of money to any business, it's just not worth the hassel of legal time and the resources of all the management in these organizations involved, to take care of a mess like this.

The GM at the dealership probablly knows this, and you just have to make it clear that you will take it this far. It's BS that you have to do it, but it works. Its worked for me three separate times.

Don't give up on your car because some punk sales manager thinks he can cash in on this Camaro opportunity.

justmeron · 05-07-2009, 10:19 AM

Quote:

Originally Posted by CamaroHutch

Laws prohibit them from being able to to much of anything

Dont buy it.
GM could offer to submit another order and mark it priority and ship it to a loacal lealer who will work with them and customers to make this right. Laws may prohibit them from doing anything to that order but the order can be replaced and GM could frown on that dealers practices and there are things GM can do. If i was selling widgets and my manufacturer contacted me to help them out I would jump to that opportunity. Plus I would gain a new customers respect in the mean time.

01pewterz28 · 05-07-2009, 10:19 AM

IMHO we all need to start calling the dealership to harass them 1-281-509-9085 might be worth contacting a news station as well. I just called and asked to speak to the New Car Sales manager I was told he was in a meeting and would call me back.

Sean

justmeron · 05-07-2009, 10:21 AM

Quote:

Originally Posted by TBone2010

I have had this happen a few times with big ticket purchases - the dealer/reseller didnt want to honor a price, or a warranty on a car or computer or some piece of equipment I purchased.

I write a few poison pen letters - the BBB (no big deal), state attoney general, my local, state and federal political reps and the manufacturers legal office (GM in Detroit), and then I copy the dealer/reseller on all the letters.

Each time, and usually within two weeks someone gets in touch with me from a few of these places, and takes care of it.

Even at $8K - which is a lot of money to any business, it's just not worth the hassel of legal time and the resources of all the management in these organizations involved, to take care of a mess like this.

The GM at the dealership probablly knows this, and you just have to make it clear that you will take it this far. It's BS that you have to do it, but it works. Its worked for me three separate times.

Don't give up on your car because some punk sales manager thinks he can cash in on this Camaro opportunity.

Exactly what I would do. These things are free and the dealer don't want the hassles and bad publicity.

babyjulie83 · 05-07-2009, 10:23 AM

Quote:

Originally Posted by Bell040

The 2010 Camaro was so cool before all this BS started....

... What a horrible way to kill the Buzz of such an awesome car.

hmmm....the 2010 Camaro is still freaking awesome....no buzz kill here.

I'm sorry oldtimer.....you have to fight this one out. :(

Really guys this can happen to any of us, I will not be resting well until the Camaro is in my driveway.

marcgo2 · 05-07-2009, 10:28 AM

Everyone here is right, the dealership is the crook not GM. But in the eyes of most in the public, dealerships are an extension of the manufacturer. And they tie their experiences at dealerships to the manufacturers.

These are the type of dealers that have contributed to the fall of GM. I'm sure there are a lot of hard working dedicated people at this dealership, and I never want anyone to lose their job, but after reading this I can't help but hope this dealership is one the many that will be closed by GM.

justmeron · 05-07-2009, 10:32 AM

Oldtimer if you don't mind, what is your name? I am going to call and send emails complaining. May mean more if I at least know your name.

RPO_Z28 · 05-07-2009, 10:34 AM

Quote:

Originally Posted by 01pewterz28

IMHO we all need to start calling the dealership to harass them 1-281-509-9085 might be worth contacting a news station as well. I just called and asked to speak to the New Car Sales manager I was told he was in a meeting and would call me back.

Sean

Please let us know what he says to you once you reach him/her.

N6504X · 05-07-2009, 10:36 AM

I think there is little question here that the salesperson employed at the time had the authority to act on behalf of the dealership in taking an order/ making a deal on a car for MSRP. It would be different if it was for some ridiculous discount. Furthermore if the dealership took a deposit then it is a binding contract, and for lack of any other paperwork that he signed, then the property changes hands at the publicly advertised price, which in this case is the MSRP. No one could reasonably expect to pay more. Should be no different than real estate. In real estate, once you put a property on the market at a certain price, you cannot refuse to sell it to a buyer if you get a full price offer. That's the law where I live. I realize it's different in California, but then a lot of things are.
All that being said, this is pure greed on the part of this dealership, and it needs a big fat light shined on it.
Is it just me, or does this feel like that girl you tried to hook up with in High School because she was drop dead gorgeous, the total package, but her family was a collective basket case, especially the parents? And no matter how wacky and horrible they were, the bottom line was the girl was irresistible? Yeah......

Richochet83 · 05-07-2009, 10:36 AM

Honestly, we all should have seen this coming because of the high demand for this car. This car is like a new drug epidemic right now for the car world. So whoever has the product can name their price. Its the simple laws of supply and demand. And thats business. BUT...As we've seen in the past few years that those business folks that get greedy comes tumbling down. I feel if anyone pre-ordered this car they should pay MSRP just on the simple fact that we are all being patient and have no clue WTF is really going on at GM. Now if they want to mark-up the unsold cars then fine. I can understand that. But if a R6P customer has a written agreement with his dealership on a solid price and the dealer reneges on a signed promissary note then hell yeah take that joker to court. It might seems petty to some because its over the price of a car but its the principle that matters. I'm sure many of you have kicked somebody's ass for something that others thought was petty but it principle of the situation that made you react accordingly.

ClaymoreZ28 · 05-07-2009, 10:41 AM

Sounds like time to look for a new dealer.

Was talking to folks in Hendrick Cary here in NC and they are taking strong line on holding MSRP and have 60 camaro orders now and folks coming from adjacent states to order from them - so hopefully dealers who are being good guys will see benefit over time and those who are simply taking advantage of supply and demand will lose business and go under

Not a good time to mess with clients.

When the economy picks up again - folks will remember bad behaviors in a whole range of different fields of endeavor.

It is sad that the behavior of folks like this taints the overall "brand"
I was amazed when I came to the US and realized how strong the laws are to protect the dealer system and isolate the auto manufacturers from the end client. Clearly in some cases this is not helping the brands or the industry

05-07-2009, 10:16 AM	#86
RPO_Z28 Drives: 2007 C6Z Join Date: Jan 2009 Location: RVC, New York Posts: 1,742	If I'm reading this thread correctly, is the ultimate goal here for the OP to get his car at the price that was agreed to or not? The energy exerted he would be better served at the dealership with a news agency and the written agreement in hand. I understand the venting here (which is cool) so no one else goes to that dealer. It has been suggested for everyone to call that dealer and complain. I can pretty much guarantee that will do nothing to help the situation along and you well get laughed at by that dealer trying to discuss someone elses business. I think I saw another dealer mention he would call. Unless that dealer is affiliated with the OP's dealer, that will go nowhere. The OP should post a scanned copy of this agreement (which may NOT be binding) and then maybe a dealer or attorney here can tell him whether or not he has a leg to stand on. I have a feeling this buyers agreement may have a loophole somewhere in it that allows the dealer to do what they are doing. As far as a salesperson, manager, GM signing it, if that person is an agent of the dealership, it is still an authorized signature. Whether or not the salesperson still works there is irrelevant. Bottom line here is that it's a fun discussion but is the OP gonna do something about to get it fixed? All the moaning here will never help him get his car. __________________

05-07-2009, 10:17 AM	#88
TBone2010 Drinking Bird Drives: 2010 Camaro SS/RS Join Date: Mar 2009 Location: Western NY Posts: 25 View My Garage	I have had this happen a few times with big ticket purchases - the dealer/reseller didnt want to honor a price, or a warranty on a car or computer or some piece of equipment I purchased. I write a few poison pen letters - the BBB (no big deal), state attoney general, my local, state and federal political reps and the manufacturers legal office (GM in Detroit), and then I copy the dealer/reseller on all the letters. Each time, and usually within two weeks someone gets in touch with me from a few of these places, and takes care of it. Even at $8K - which is a lot of money to any business, it's just not worth the hassel of legal time and the resources of all the management in these organizations involved, to take care of a mess like this. The GM at the dealership probablly knows this, and you just have to make it clear that you will take it this far. It's BS that you have to do it, but it works. Its worked for me three separate times. Don't give up on your car because some punk sales manager thinks he can cash in on this Camaro opportunity. __________________ 2010 SS1/RS SIM 2G1FS1EW7A9109076

05-07-2009, 10:19 AM	#90
01pewterz28 #TeamBeckyD Drives: 2017 HBM 2SS Convertible A8 Join Date: Aug 2008 Location: Apopka, FL Posts: 10,494 View My Garage	IMHO we all need to start calling the dealership to harass them 1-281-509-9085 might be worth contacting a news station as well. I just called and asked to speak to the New Car Sales manager I was told he was in a meeting and would call me back. Sean __________________ #TeamBeckyD FIFTY HBM 2SS VERT

05-07-2009, 10:32 AM	#94
justmeron Drives: 2010 camaro Join Date: Nov 2008 Location: Northwest Indiana Posts: 1,256 View My Garage	Oldtimer if you don't mind, what is your name? I am going to call and send emails complaining. May mean more if I at least know your name. __________________ 2010 2011 Chevrolet Camaro Faded Black Side Vent Highlight Decal Kit Life is not like a box of chocolates, its more like eating a whole jar of jalapenos.... what you do today may burn your ass tomorrow!!!!

05-07-2009, 10:36 AM	#97
Richochet83 Drives: SIM 2LT Camaro RS Join Date: Apr 2009 Location: Maryland Posts: 485	Honestly, we all should have seen this coming because of the high demand for this car. This car is like a new drug epidemic right now for the car world. So whoever has the product can name their price. Its the simple laws of supply and demand. And thats business. BUT...As we've seen in the past few years that those business folks that get greedy comes tumbling down. I feel if anyone pre-ordered this car they should pay MSRP just on the simple fact that we are all being patient and have no clue WTF is really going on at GM. Now if they want to mark-up the unsold cars then fine. I can understand that. But if a R6P customer has a written agreement with his dealership on a solid price and the dealer reneges on a signed promissary note then hell yeah take that joker to court. It might seems petty to some because its over the price of a car but its the principle that matters. I'm sure many of you have kicked somebody's ass for something that others thought was petty but it principle of the situation that made you react accordingly. __________________ http://www.camaro5.com/forums/showthread.php?t=23412

05-07-2009, 10:16 AM	#87
Bell040 Drives: 2SS/RS - Black - GFX Join Date: Nov 2008 Location: B'ham, Alabama Posts: 2,458 View My Garage	The 2010 Camaro was so cool before all this BS started.... ... What a horrible way to kill the Buzz of such an awesome car.

05-07-2009, 10:28 AM	#93
marcgo2 Drives: '16 Camaro 2SS Hyper Blue Join Date: Mar 2009 Location: IL Posts: 339	Everyone here is right, the dealership is the crook not GM. But in the eyes of most in the public, dealerships are an extension of the manufacturer. And they tie their experiences at dealerships to the manufacturers. These are the type of dealers that have contributed to the fall of GM. I'm sure there are a lot of hard working dedicated people at this dealership, and I never want anyone to lose their job, but after reading this I can't help but hope this dealership is one the many that will be closed by GM.

05-07-2009, 10:36 AM	#96
N6504X Drives: 2007 F-150 KR Join Date: Apr 2009 Location: Madison Ms Posts: 171	I think there is little question here that the salesperson employed at the time had the authority to act on behalf of the dealership in taking an order/ making a deal on a car for MSRP. It would be different if it was for some ridiculous discount. Furthermore if the dealership took a deposit then it is a binding contract, and for lack of any other paperwork that he signed, then the property changes hands at the publicly advertised price, which in this case is the MSRP. No one could reasonably expect to pay more. Should be no different than real estate. In real estate, once you put a property on the market at a certain price, you cannot refuse to sell it to a buyer if you get a full price offer. That's the law where I live. I realize it's different in California, but then a lot of things are. All that being said, this is pure greed on the part of this dealership, and it needs a big fat light shined on it. Is it just me, or does this feel like that girl you tried to hook up with in High School because she was drop dead gorgeous, the total package, but her family was a collective basket case, especially the parents? And no matter how wacky and horrible they were, the bottom line was the girl was irresistible? Yeah......

05-07-2009, 10:41 AM	#98
ClaymoreZ28 Drives: 2010 2SS/RS IOM Camaro Join Date: Jul 2008 Location: Cary, North Carolina USA Posts: 480 View My Garage	Sounds like time to look for a new dealer. Was talking to folks in Hendrick Cary here in NC and they are taking strong line on holding MSRP and have 60 camaro orders now and folks coming from adjacent states to order from them - so hopefully dealers who are being good guys will see benefit over time and those who are simply taking advantage of supply and demand will lose business and go under Not a good time to mess with clients. When the economy picks up again - folks will remember bad behaviors in a whole range of different fields of endeavor. It is sad that the behavior of folks like this taints the overall "brand" I was amazed when I came to the US and realized how strong the laws are to protect the dealer system and isolate the auto manufacturers from the end client. Clearly in some cases this is not helping the brands or the industry