RIP 2012 ZL1 #1635

[Devryn17]

PQ: I think I'm on the same page as you. In this instance, the dealership AND the owner were both wronged. This service guy used his keys to access the dealership at an unsanctioned/unapproved time outside of normal or reasonably expected business hours. The dealership was CLOSED. In a very real way, the employee entered the property illegally to steal property the dealership was in possession of. The business carries insurance for just this type of situation. I don't think it can be argued that it's negligence of the dealership. It was negligence of one person who screwed the dealership AND the owner. The fact is, the dealership fired this guy right away, and the guy lives in a trailerpark, so he doesn't have any assets that are going to cover the loss for either the dealership OR the owner. SHOULD the dealership stand up and just bite the bullet. Absolutely. Is the owner ENTITLED to a new car? No. If this were Jiffy Lube, NOBODY would be demanding that Jiffy Lube replace a 2012 with a 2014.

[Hall of Fame]

Originally Posted by I call it Vera

guys, let's stay on topic.

It is on topic.. GM

[PQ]

Originally Posted by jake2212

damn, hes really getting the hookup from the vendors on this site, awesome job CAI inc. and PFADT!

OUr vendors have always taken good care of us.

Originally Posted by Sharkonwheels

The way I understand it, from a phone call a little while ago, the OP has been after them for a new car from day one. Nothing presented or offered has been good enough.

There's two sides to every story. The party on the other end of the call said they would come on here, and explain their side. I was just trying to give some neutral "ain't got a dog in this fight" advice, like to end this soap opera ASAP to avoid continuing casualties, and a rapidly spiraling PR nightmare.

I hope we can curtail ourselves enough to hear the other side.

All we can do is take what they both say at face value, knowing it's a he-said, she-said.

PS - I was told that there was defacement to 1 or more vehicles on the lot, that they found when they went in this morning.

Folks, let's let the OP and the dealer work it out, especially now that GM/Chevrolet is involved (confirmed) as any of this nonsense will possibly only complicate things worse than they are. Opinions and comments, sure. Defacing their cars? C'Mon, man...

Agreed 100%. And the dealer never got an opportunity to give their side. Everyone just assumes that they are being presented accurately here. I do NOT believe they are. THey were backed into a corner. They simply tried to not have to buy a brand new car.

I'll bet GM will give the dealer a REALLY good break on a new car for this guy. I also bet that GM will realize that this was a railroad job whether intended or not and support this dealer.

Originally Posted by RubyCamaro

Yeah, let's keep it civil. Ours is not to resolve the issue or decide what is fair. We should just understand the feeligs the OP has, which are not unlike those most of us would have and express support that they are able to come to an agreement that is the best possible outcome for all involved.

[QUOTE=436SS;7333314]

Originally Posted by Sharkonwheels

Sad as it is; it was just a matter of time before something like this was going to happen. Either way you look at it; the dealership is going to be out of more money than this situation is worth. It's a no-brainer; take the hit of satisfying the victim; or lose more by way of sales/business and vandalism!!!!! Easy math......

Sure, but there was no way they could have known that trying to find a used comparable car would create this firestorm. Where does it end? Next time this happens a dealer has to look at this situation and try and determine if they should buy someone a brand new car if that customer is really rigid and has a hair internet trigger?

Obviously EVERY dealership out there just got a lesson in Alcatraz type security of their employees.

Originally Posted by Sharkonwheels

How an organization could let this spiral out of control like this has me baffled.

This is marketing 101 here... Why would you even RISK your reputation?
They're probably going to spend more than the $13-20K on addressing it after the fact. You KNOW they're going to have to come out and say something.

I dunno... Some people just confuse me... They seem to like to

It should not be baffling. Their mistake was to try and find a comparable replacement. Was that a mistake? As it turns out, yes. But most customers would have given them that chance before starting the smear.

[Sharkonwheels]

The way i see it, and has been mentioned, there's no way to make him 100% whole, as in where he was 12/14/2013. It's not POSSIBLE to get an untitled 2012, at least not for $44k (one on trader is like $6x,xxx) to get him back to first-owner status of a first-year 2012 ZL1.

However, the incident occurred 12/15, they were notified on 12/16, and posting here was on 12/20.

I find it rather hard to believe that giving the dealer 5 days to solve the problem is adequate time. They notified the owners at 9:00am 12/16, and were posting on here at 2:09pm on 12/20. That is a total of 101 hours and 9 minutes.

When i had my issues, again it was a lease not a buy, but I was still out a car, money, making payments, etc... I gave them more than 100 hours before posting it online (gm-volt.com).

Too late, can't put the genie back, but I think BOTH parties should have done things differently. Obviously, that loudmouth should not have said the ZL1 owners were "about as bad as the guy who stole the car." (Jesus - are you KIDDING ME?). I also think the OP should've given them a bit more time. It's a big deal, big item, lotsa $$, and involves legal aspects (ie, tax, licensing, etc...).

That being said, if the guy really DID say they were worse than the thief, in my eyes, all bets are off. That's just downright disgusting, nasty CS, and really unprofessional.

[RayZ28]

Originally Posted by Hall of Fame

It is on topic.. GM

This entire site's topic is GM.. doesnt mean lets talk about everything on this thread.. each thread has a topic this one isnt about the new Vette..

[PrinzII]

Shark: You, my friend, are using something that this dealership is clearly not - common sense and dignity.

[PQ]

Originally Posted by Jay_LHD3

Once I read this... I jumped to the 'give the guy a new car' boat and couldn't care less to hear the dealership's side of the story. They have issues that extend from the top.

Also, before the Hoopers knew the replacement car had previous damage they were going to take it if the dealership added another $6,000 to the offer. Not sure why some are saying he was out for a new car from day one.

Well let's just break that down. Here in the OP of this thread he lobbied for a new car. (It's clear to me)

Then, if this story you just posted is accurate, he reverses his concerns for an extra 6k he'd wave those concerns.

His car was worth WAY more to him than it would be to anyone else. (as are ALL of our cars I suppose) The difference is that I realize that. And I would hope and ask for what I think it's worth but would take a minimum of a comparable car. I'd expect that they'd give me some extra in some way but that would be up to them.

I have a few well documented deals on here that went south. I've been told by a good number of members that I have WAY more patience than they would. And ultimately I only called out one company. Savini wheels. I documented well and everyone knows that they hosed me and a few other members. I only say that to show that I am not trying to hold the OP to some kind of outrageous standard. I dont' see where he gave the dealer much time before the internet mob was called out.

Things may have happened the way they have been presented but I'd be surprised. This dealer has been trashed and we have a few people in this thread that have refuted some of what the OP has said. Does not make Hooper wrong. But nobody here knows him personally not the dealer and it's interesting to see the piling on and flocking to one side of a story.

[Mr pogo]

Originally Posted by Sharkonwheels

I find it rather hard to believe that giving the dealer 5 days to solve the problem is adequate time. They notified the owners at 9:00am 12/16, and were posting on here at 2:09pm on 12/20. That is a total of 101 hours and 9 minutes.

When i had my issues, again it was a lease not a buy, but I was still out a car, money, making payments, etc... I gave them more than 100 hours before posting it online (gm-volt.com).

well from his first post kinda obvious the dealer was gonna leave him hanging, emphasis mine.

The dealership informed my wife and I on Monday morning at 9:00 a.m. of our loss. Yes, they waited over 16 hours to tell us about our car. I am sure they discussed the incident with their attorneys prior to calling us.

It is now Friday, the car has been officially totaled by the insurance company, and the dealership is telling us it is not their problem. They even refuse to provide my wife and I (and our insurance company) with their insurance information.

[Kevins89notch]

Originally Posted by Sharkonwheels

However, the incident occurred 12/15, they were notified on 12/16, and posting here was on 12/20.

I find it rather hard to believe that giving the dealer 5 days to solve the problem is adequate time. They notified the owners at 9:00am 12/16, and were posting on here at 2:09pm on 12/20. That is a total of 101 hours and 9 minutes.

Yet in his first post, I don't see him with pitchforks and torches screaming we attack at dawn.

Read the OP's exact words: "the dealership is telling us it is not their problem. They even refuse to provide my wife and I (and our insurance company) with their insurance information."

So at day 5, he's thinking, "Wow, I'm about to be ****ed, maybe I should start documenting this." That and he's looking for opinions/thoughts/advice/etc.

This didn't go viral for almost 20 days or so, and none of that was the OP's doing.

[PQ]

Originally Posted by Sharkonwheels

The way i see it, and has been mentioned, there's no way to make him 100% whole, as in where he was 12/14/2013. It's not POSSIBLE to get an untitled 2012, at least not for $44k (one on trader is like $6x,xxx) to get him back to first-owner status of a first-year 2012 ZL1.

However, the incident occurred 12/15, they were notified on 12/16, and posting here was on 12/20.

I find it rather hard to believe that giving the dealer 5 days to solve the problem is adequate time. They notified the owners at 9:00am 12/16, and were posting on here at 2:09pm on 12/20. That is a total of 101 hours and 9 minutes.

When i had my issues, again it was a lease not a buy, but I was still out a car, money, making payments, etc... I gave them more than 100 hours before posting it online (gm-volt.com).

Too late, can't put the genie back, but I think BOTH parties should have done things differently. Obviously, that loudmouth should not have said the ZL1 owners were "about as bad as the guy who stole the car." (Jesus - are you KIDDING ME?). I also think the OP should've given them a bit more time. It's a big deal, big item, lotsa $$, and involves legal aspects (ie, tax, licensing, etc...).

That being said, if the guy really DID say they were worse than the thief, in my eyes, all bets are off. That's just downright disgusting, nasty CS, and really unprofessional.

I won't disagree with that. All I'm saying is we don't have both sides of the story. AND 3rd hand quotes are not going to help. We are destroying a dealership, more importantly, someones business and livelihood from ONE SIDE of a story. I just hope it is justified.

If the OP did ask for another 6k and he'd take the deal then it would be contradictory to what he said earlier when he said the CAR was unacceptable for the reasons he gave.

I think it was a fair deal but ALSO fair for him to not accept it. It would sure suck for this to happen.

[Diode Dynamics]

jhoop302,

When you get your new ZL1, please send me a PM with your shipping address or give me a call: (314) 205-3033 ext. 206

I will make sure you receive a free Diode Dynamics full interior LED conversion kit for your new ZL1. http://www.diodedynamics.com/store/l...o-led-kit.html

We wish you the best of luck with this situation and hope you receive the best resolution. No customer should ever have to deal with this hardship.

Thanks,

Nick C.
Sales Manager
Diode Dynamics

[PQ]

Originally Posted by Kevins89notch

Yet in his first post, I don't see him with pitchforks and torches screaming we attack at dawn.

Read the OP's exact words: "the dealership is telling us it is not their problem. They even refuse to provide my wife and I (and our insurance company) with their insurance information."

So at day 5, he's thinking, "Wow, I'm about to be ****ed, maybe I should start documenting this." That and he's looking for opinions/thoughts/advice/etc.

This didn't go viral for almost 20 days or so, and none of that was the OP's doing.

LMAO, he knew what would happen.

And read the whole thing. He made the assumption that the dealer purposely delayed calling him so that they could talk to their lawyers. It was an obvious directional mood line painting a picture of the dealer sitting at a big oak desk twisting his handlebar mustache and laughing in an evil manner.

It was Sunday evening. Perfectly logical to handle it first thing in the morning.

And if we are to believe a dealer had an employee wreck a customers car and then tell the customer it's not our problem then I guess that explains this whole thing. NO WAY that happened. Not from someone that matters. Who would say that, the janitor?

[Sharkonwheels]

Originally Posted by PQ

Well let's just break that down. Here in the OP of this thread he lobbied for a new car. (It's clear to me)

Then, if this story you just posted is accurate, he reverses his concerns for an extra 6k he'd wave those concerns.

His car was worth WAY more to him than it would be to anyone else. (as are ALL of our cars I suppose) The difference is that I realize that. And I would hope and ask for what I think it's worth but would take a minimum of a comparable car. I'd expect that they'd give me some extra in some way but that would be up to them.

I have a few well documented deals on here that went south. I've been told by a good number of members that I have WAY more patience than they would. And ultimately I only called out one company. Savini wheels. I documented well and everyone knows that they hosed me and a few other members. I only say that to show that I am not trying to hold the OP to some kind of outrageous standard. I dont' see where he gave the dealer much time before the internet mob was called out.

Things may have happened the way they have been presented but I'd be surprised. This dealer has been trashed and we have a few people in this thread that have refuted some of what the OP has said. Does not make Hooper wrong. But nobody here knows him personally not the dealer and it's interesting to see the piling on and flocking to one side of a story.

I said what I said about the new car, because I personally spoke with Mr Hansen this morning. I called as a neutral 3rd party about 10:55am, just to make sure they were aware of the sheer enormity of the shitstorm that had started nationwide. The receptionist said she'd transfer me to one of the managers, and lo and behold it's Bob Hansen who takes the call.

I was cordial, and polite, and just made him aware of the 1% who are troublemakers, and he said that they have been bombarded with people calling and dropping F-Bombs on the ladies working there. Really? Was that REALLY necessary? Wow... Not saying it was anyone here. Could be anyone, from anywhere, but hopefully they read this, and freaking grow up a little bit. That's not going to help, and you terrorized a 63-year old woman for crying out loud...

He said some things he asked me NOT to repeat, so I will respect his request, and will let him or whoever say it when they do come on here, but some of you may not be happy to hear it (not unhappy with the dealer, if you catch my drift)

He did say that the Hoopers were dead set on a new car as a replacement, even before they had ever been given a chance to find a replacement 2012 ZL1 of like miles, condition, and history.

As I have said, and others also, there's two sides to every story. I was not there, neither was anyone else on here. Only the dealer staff involved and the Hoopers know what really happened. I can tell you, Mr Hansen was not mad. he was disappointed that the entire world had judged them, and treating them unfairly, only having heard one side of the story.

However, if what the articles say is true, where the GM was berating them likening them to the thief, that just plain sucks. That'd be one guy I'd immediately give walking papers to, without delay.

I know what it's like to be in a similar position, and in a loaner/rental for weeks at a time, in a POS that's worth half or less of what you're making payments on. And TWICE in 6mos, no less...

I can assure you this. As Scott said, GM is involved, which was confirmed by Mr. Hansen in saying that Chevrolet/GM were assisting in finding a car, it will get done. Like I said, GM has that back-channel that works situations such as this, and it works rather well. it worked for me twice, and sometimes requires patience, as there are laws and regulation in place governing Manufacturers, dealers, and customer interactions of both. Involving GM is NOT as simple as you might think it is...

On the ass-end of this, I can't really FAULT the OP for coming here. I really can't. That's a real doozy of a predicament to be in, and I don't have the heart to scold him for not waiting more than 5 days. What's done is done, hopefully GM/Chevrolet/First State will take care of the Hoopers, they'll be happy, we'll be happy they're happy, and we'll continue talking crap about cars.

Who wants the Soap Box?

[01pewterz28]

Again Lessons learned "COLLECTOR CAR INSURANCE"

I have been saying this since the ZL1 was out watching people ask how much are you paying for Insurance. I just do not understand how people will NOT get collector car insurance on these cars. Normally it’s half the cost of regular insurance and you have an “Agreed Value” on your vehicle. What does this mean very simple your car is totalled or stolen (never returned) the insurance company cuts you a check for the agreed value (you and the insurance company agree on a value).

I have both my 2001 and 2010 insured via Grundy for $25k each and I am paying just over $400 a year for both cars.

Folks if your vehicle is NOT your daily driver do yourself a favor save yourself the headache like the OP is going through and get Collector Car Insurance.