HELP!!! LS3 whipple problem - Page 3 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

HufferSS · 07-09-2012, 01:57 PM

Quote:

Originally Posted by carbon8

I think I would skip the middle man next time.

Or skip Torq at least.

Nothing I hate worse than dog ate my homework type BS excuses.....as if they think we are stupid enough to believe some of the things that get said.

68LS3 · 07-09-2012, 02:04 PM

Whatever the reason, when you say something, I expect that you DO IT, (wouldnt hurt to be better with returning emails/phone calls)

camslambam · 07-09-2012, 02:08 PM

I don't know what's up with Americans and not linking their email accounts to their phones.

HufferSS · 07-09-2012, 02:24 PM

Quote:

Originally Posted by camslambam

I don't know what's up with Americans and not linking their email accounts to their phones.

We get too much SPAM from South Americans wanting to know how to go faster.

If it cheers you up...most people I think have their email tied to their phone these days. Honest....you guys aren't leading the way down there.

camslambam · 07-09-2012, 05:09 PM

Quote:

Originally Posted by HufferSS

We get too much SPAM from South Americans wanting to know how to go faster.

If it cheers you up...most people I think have their email tied to their phone these days. Honest....you guys aren't leading the way down there.

lol!
Sure feels like it. I deal with about 30-40 different american company suppliers with my business and man they're about as fast at answering emails as my donkey is at getting me up my mountain to the village. And 90% of them won't answer a damn email after work hours, and most are managers or higher ups!

carbon8 · 07-09-2012, 10:56 PM

I think they just shut of communications to south America at 5 oclock. Lol
No really though I get at least a 100 emails a day and without them going to my phone I wouldn't get shit done. I guess some vendors just make to much money and they don't need any more. :/

68LS3 · 07-09-2012, 11:03 PM

Quote:

Originally Posted by carbon8

I guess some vendors just make to much money and they don't need any more. :/

ya that

GMRULZ · 07-10-2012, 06:27 AM

Quote:

Originally Posted by 68LS3

there was a lack of LS cam cores at comp cams reason being the time frame (the guys at comp cams that I talked to were un-aware that they had this problem, but perhaps I talked to an employee that was un-infromed)
..

Lol... this excuse was used back when I put a cam in my Trans am,ooohhh.... that was back in 2000..(not with torque, a diff company)..So I guess comp cams still 12 years later is having issues w/ LS cam cores...

You would think someone would come up w/ some new excuses.

68LS3 · 07-11-2012, 10:07 AM

so yesterday 3 phone calls (no answer), 2 emails later still nothing, no tracking number, no communication. Assuming Torq hasnt seen this thread yet......?

HufferSS · 07-11-2012, 12:23 PM

Quote:

Originally Posted by 68LS3

so yesterday 3 phone calls (no answer), 2 emails later still nothing, no tracking number, no communication. Assuming Torq hasnt seen this thread yet......?

Start a new one with their name in the title....

68LS3 · 07-11-2012, 02:17 PM

Quote:

Originally Posted by HufferSS

Start a new one with their name in the title....

good idea! done,
might I add, your car must be pretty intense to drive

Meister@Torq · 07-11-2012, 03:57 PM

Thank you very much for addressing your concerns regarding our customer service and I can assure you we take everything we hear and try our best to improve upon it. I am sorry you had a bad experience with us and as you have read it is not common when dealing with us.

Our system does indicate that you were provided tracking information via UPS's online portal on Friday. If for some reason you did not get this, please verify this did not get stuck in the SPAM folder. Regardless, I will call you today to touch base and to ensure you have all the information you are looking for.

You will be very happy with the results and hope to earn your business in the future.

MANNYS2SS/RS · 07-11-2012, 05:00 PM

Quote:

Originally Posted by 68LS3

Good news! first off thanks to hendrix-engineering, they gave me some ideas/ thoughts even though I havent bought anything from them.
I talked to the right guy at whipple directly and they will authorize the exchange if needed. Just need to figure out if we need to exchange the whole kit or just the charger itself.
Either way, its great that when you talk to the boss man, they dont hesitate to keep the customer happy. +1 whipple

Glad Hendrix Engineering and Whipple was able to help you out.

68LS3 · 07-11-2012, 06:37 PM

Quote:

Originally Posted by MANNYS2SS/RS

Glad Hendrix Engineering and Whipple was able to help you out.

Sucks I had to post on a forums to get some customer service, but I'm happy to say one of the guys from Torq did called this afternoon,

as for the email being sent on Friday... i do have a hard time believing that. I've had emails from Paul and Eric at Torq, (when ordering the whipple) they go to my inbox (i checked my spam) and my Dad does have that one email from when Torq informed him that the cam did not get shipped to his condo, (was in his inbox) he also checked his spam, anyway how hard is it to hit the reply button on your email

not saying emails dont get lost in cyber space, ive just never had it happen to me... seems convenient since its been over 8 weeks already for a cam that Comp Cams says takes an average of 4 days to grind from when the order is placed

Either way, glad this got the process going

07-09-2012, 02:04 PM	#30
68LS3 Drives: 1968 camaro Join Date: Apr 2012 Location: abbotsford Posts: 23	Whatever the reason, when you say something, I expect that you DO IT, (wouldnt hurt to be better with returning emails/phone calls)

07-09-2012, 02:08 PM	#31
camslambam Account Suspended Drives: 2010 SS, 06 SRT10 Ram Join Date: Nov 2011 Location: C. America Posts: 1,658	I don't know what's up with Americans and not linking their email accounts to their phones.

07-09-2012, 10:56 PM	#34
carbon8 Drives: 2010 Camaro SS,2008 Hayabusa Join Date: Jun 2010 Location: Yukon,Oklahoma Posts: 621	I think they just shut of communications to south America at 5 oclock. Lol No really though I get at least a 100 emails a day and without them going to my phone I wouldn't get shit done. I guess some vendors just make to much money and they don't need any more. :/

07-11-2012, 10:07 AM	#37
68LS3 Drives: 1968 camaro Join Date: Apr 2012 Location: abbotsford Posts: 23	so yesterday 3 phone calls (no answer), 2 emails later still nothing, no tracking number, no communication. Assuming Torq hasnt seen this thread yet......?

07-11-2012, 03:57 PM	#40
Meister@Torq Drives: 2001 Crown Vic Join Date: Oct 2009 Location: Miami Posts: 974	Thank you very much for addressing your concerns regarding our customer service and I can assure you we take everything we hear and try our best to improve upon it. I am sorry you had a bad experience with us and as you have read it is not common when dealing with us. Our system does indicate that you were provided tracking information via UPS's online portal on Friday. If for some reason you did not get this, please verify this did not get stuck in the SPAM folder. Regardless, I will call you today to touch base and to ensure you have all the information you are looking for. You will be very happy with the results and hope to earn your business in the future.