Forced into an oil change? - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Dack · 08-12-2010, 02:03 PM

Hey guys, I recently (yesterday) dropped off my SS for a new steering wheel (old one had a washboard effect on the top of it) and for a missing rear bumper/quarterpanel bolt. I had ordered the parts through warranty a couple weeks ago but couldn't get it done until now. I called Tuesday, said I wanted a service appt. for my steering wheel and bolt. The service manager said Wednesday morning. So I drop it off Wednesday at 8 and the guy says "in for a oil change I see..."

I said "no, just the steering wheel and bolt. He writes that down and I go to work, get off and get to the shop about 5:30 pm. The service guy gives me my key and says it'll be $77. I said uh, what for? He said the oil change.

I said I didn't ask for a oil change, only the steering wheel and bolt. It felt awkward for a bit and he didn't suggest anything so I said I'd come back in a few days to pay for it. Only I don't think that I should have to pay the full price.

I never asked for a oil change and was going to do it myself since it's obviously cheaper. Should I feel obligated to pay the $77?

Also, I hop in my car and see the plastic on the steering wheel and I think to myself "this will be nice, a new wheel". About to tear off the wrap I look at the stitching and it's inferno orange, not the gray that is the rest of the car and the original wheel. I go back in and the guy says he'll write a note to the service manager and I told him I'd be willing to keep the plastic on the wheel 'til I got a different one. There goes another day of driving due to a swap out.

Any input would be appreciated... Thanks.

Tessa · 08-12-2010, 02:05 PM

hmmm.....do you have proof they really did an oil change?? Sounds a bit weird to me -- esp with the wrong color wheel thing...

they could just be idiots I guess...LOL

Champion51 · 08-12-2010, 02:07 PM

Do not pay for the oil change, it should be on the house for the time you are wasting to get the warranty issues fixed, & since you did not ask for the oil change in the first place.

jtzako · 08-12-2010, 02:09 PM

I would not pay for any oil change that wasnt asked for. Definitely make them get the right wheel though.

Rob191288 · 08-12-2010, 02:14 PM

Get them to get you a new wheel and see if you can grab the IOM steering wheel for me, I have been trying to get one for like 2 months now....

SSOOCH · 08-12-2010, 02:14 PM

find another dealer to service your car...quick!

Rage · 08-12-2010, 02:14 PM

xBlackout_Camaro · 08-12-2010, 02:18 PM

Sounds like an awful stealership

motorhed · 08-12-2010, 03:05 PM

Quote:

Originally Posted by Dack

Hey guys, I recently (yesterday) dropped off my SS for a new steering wheel (old one had a washboard effect on the top of it) and for a missing rear bumper/quarterpanel bolt. I had ordered the parts through warranty a couple weeks ago but couldn't get it done until now. I called Tuesday, said I wanted a service appt. for my steering wheel and bolt. The service manager said Wednesday morning. So I drop it off Wednesday at 8 and the guy says "in for a oil change I see..."

I said "no, just the steering wheel and bolt. He writes that down and I go to work, get off and get to the shop about 5:30 pm. The service guy gives me my key and says it'll be $77. I said uh, what for? He said the oil change.

I said I didn't ask for a oil change, only the steering wheel and bolt. It felt awkward for a bit and he didn't suggest anything so I said I'd come back in a few days to pay for it. Only I don't think that I should have to pay the full price.

I never asked for a oil change and was going to do it myself since it's obviously cheaper. Should I feel obligated to pay the $77?

Also, I hop in my car and see the plastic on the steering wheel and I think to myself "this will be nice, a new wheel". About to tear off the wrap I look at the stitching and it's inferno orange, not the gray that is the rest of the car and the original wheel. I go back in and the guy says he'll write a note to the service manager and I told him I'd be willing to keep the plastic on the wheel 'til I got a different one. There goes another day of driving due to a swap out.

Any input would be appreciated... Thanks.

Seriously, WTF is wrong with people these days. If i did my job like this i would be canned. I don't understand why nobody gives a $*** anymore, especially with unemployment at 10%. Everyone employed right now should be going above and beyond.

pnyklr · 08-12-2010, 03:35 PM

Does it state on the work order anything about an oil change?

I would think the work order is a contract between you and the dealer and if it is not stated on the work order you are not obligated to pay for it.

-Funk

ruckus328 · 08-12-2010, 03:48 PM

Ask for the service manager. Tell them you specifically said you did not want an oil change. And after being jerked around with the steering wheel issue the very least they could do is throw it in even if you did. If he plays hardball tell him you're going to file a complaint with GM and the BBB, and then make sure you see through with it.

And wait a minute - $77 for an oil change!!???

Danprh427 · 08-12-2010, 03:50 PM

gotta make a friend that works in the back shop i go to him the day before i bring in anything and buy him and the guy who does my car lunch so it gets done right the first time.

Lbness · 08-12-2010, 03:51 PM

Quote:

Ask for the service manager. Tell them you specifically said you did not want an oil change. And after being jerked around with the steering wheel issue the very least they could do is throw it in even if you did. If he plays hardball tell him you're going to file a complaint with GM and the BBB, and then make sure you see through with it.

Best Advice !

Tam's Cam · 08-12-2010, 03:55 PM

No way I would pay for the oil change. Besides you did tell them it was in for something other than an oil change so that was their mistake.

08-12-2010, 02:03 PM	#1
Dack Drives: Black 2010 Camaro 2SS/RS Join Date: Jan 2010 Location: Montevideo, Minnesota Posts: 115	Forced into an oil change? Hey guys, I recently (yesterday) dropped off my SS for a new steering wheel (old one had a washboard effect on the top of it) and for a missing rear bumper/quarterpanel bolt. I had ordered the parts through warranty a couple weeks ago but couldn't get it done until now. I called Tuesday, said I wanted a service appt. for my steering wheel and bolt. The service manager said Wednesday morning. So I drop it off Wednesday at 8 and the guy says "in for a oil change I see..." I said "no, just the steering wheel and bolt. He writes that down and I go to work, get off and get to the shop about 5:30 pm. The service guy gives me my key and says it'll be $77. I said uh, what for? He said the oil change. I said I didn't ask for a oil change, only the steering wheel and bolt. It felt awkward for a bit and he didn't suggest anything so I said I'd come back in a few days to pay for it. Only I don't think that I should have to pay the full price. I never asked for a oil change and was going to do it myself since it's obviously cheaper. Should I feel obligated to pay the $77? Also, I hop in my car and see the plastic on the steering wheel and I think to myself "this will be nice, a new wheel". About to tear off the wrap I look at the stitching and it's inferno orange, not the gray that is the rest of the car and the original wheel. I go back in and the guy says he'll write a note to the service manager and I told him I'd be willing to keep the plastic on the wheel 'til I got a different one. There goes another day of driving due to a swap out. Any input would be appreciated... Thanks.

08-12-2010, 02:05 PM	#2
Tessa Mischief Managed Drives: 2SS/RS RJT with silver rallys Join Date: Aug 2009 Location: Southbound Posts: 8,179 View My Garage	hmmm.....do you have proof they really did an oil change?? Sounds a bit weird to me -- esp with the wrong color wheel thing... they could just be idiots I guess...LOL __________________

08-12-2010, 02:09 PM	#4
jtzako Drives: 2010 IBM Camaro SS Join Date: Jun 2007 Location: DFW, Tx Posts: 1,157	I would not pay for any oil change that wasnt asked for. Definitely make them get the right wheel though. __________________ 2010 Camaro SS Imperial Blue \| CAI Inc, CAI \| Solo Hi Flow Cats \| X-Pipe \| Backup Camera \| PDIM

08-12-2010, 02:14 PM	#6
SSOOCH Camaro SL,UTs Drives: 2010 Camaro SS/RS #16429 Join Date: Sep 2006 Location: South Jordan, UT Posts: 7,358 View My Garage	find another dealer to service your car...quick! __________________

08-12-2010, 02:14 PM	#7
Rage TRI-COUNTY CAMARO... FTW! Drives: 2010 Camaro 2SS M6 Cyber Grey Join Date: May 2010 Location: South Florida Posts: 1,200 View My Garage	__________________ CAI inc. cold air intake, LG G6x3 cam, Patriot Gold Extreme Dual springs, Titanium retainers and locks, LG SuperPro 1 7/8 Long Tube headers with full 3" exhaust, DynoMax VT mufflers, SLP 4" tips, Moroso catch can, Race Ready electronic exhaust cut outs, Full painted Razzi body kit, Headlight Armor Smoke taillight and marker blackouts, T-Rex aluminum upper and lower grille, Polished aluminum front and rear bowties. Professionally installed and Dyno Tuned by HorsePower Sales, Pompano Beach FL.

08-12-2010, 02:07 PM	#3
Champion51 Drives: '14 ZL1, '10 SS/RS , '06 GMC Join Date: Jan 2010 Location: Saskatchewan Posts: 586	Do not pay for the oil change, it should be on the house for the time you are wasting to get the warranty issues fixed, & since you did not ask for the oil change in the first place.

08-12-2010, 02:14 PM	#5
Rob191288 Drives: 2010 Camaro LS Join Date: Jun 2010 Location: Andrews AFB, MD Posts: 586 View My Garage	Get them to get you a new wheel and see if you can grab the IOM steering wheel for me, I have been trying to get one for like 2 months now....

08-12-2010, 02:18 PM	#8
xBlackout_Camaro Drives: 2011 Camaro SS/RS Cyber Grey Join Date: Oct 2009 Location: Dallas, Texas Posts: 500	Sounds like an awful stealership

08-12-2010, 03:35 PM	#10
pnyklr Drives: A Gift From My Wife Join Date: Apr 2009 Location: Powder Springs, GA Posts: 1,557	Does it state on the work order anything about an oil change? I would think the work order is a contract between you and the dealer and if it is not stated on the work order you are not obligated to pay for it. -Funk

08-12-2010, 03:48 PM	#11
ruckus328 Drives: 5th Gen Camaro 2LT/RS Join Date: Aug 2010 Location: Spring City PA Posts: 13	Ask for the service manager. Tell them you specifically said you did not want an oil change. And after being jerked around with the steering wheel issue the very least they could do is throw it in even if you did. If he plays hardball tell him you're going to file a complaint with GM and the BBB, and then make sure you see through with it. And wait a minute - $77 for an oil change!!???

08-12-2010, 03:50 PM	#12
Danprh427 Drives: 2010 Camaro Join Date: May 2010 Location: NY Posts: 318	gotta make a friend that works in the back shop i go to him the day before i bring in anything and buy him and the guy who does my car lunch so it gets done right the first time.

08-12-2010, 03:55 PM	#14
Tam's Cam Emerald Coast Camaros Drives: 2010 Black 2SS Camaro Join Date: Mar 2010 Location: Thomasville, Ga Posts: 315	No way I would pay for the oil change. Besides you did tell them it was in for something other than an oil change so that was their mistake. __________________

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