Dealer Isn't Interested in Selling Me A Car - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

ruserious · 02-10-2011, 08:46 AM

As you may know, I placed an order for a 2011 Vert back on 1/29. After a week and a half of sitting at 1102, I started questioning the status and whether the dealer actually had allocation. Last night, I received an email from the General Manager @ the dealer, stating that he is not interested in selling me a car and will be refunding my deposit.

Of course, I'm PO'd but I'm also happy I found out what kind of dealer they are now instead of later. I've purchased from them before (back in 2001) and never saw this kind of treatment. I'm guessing he didn't like being called on the fact he can't fulfill my order.

This may work out fine for me, since I'd rather wait a few months and go for a 2012.

motorhead · 02-10-2011, 08:56 AM

Do you have a low credit rating? Other than that this makes no sense to me.

ruserious · 02-10-2011, 09:14 AM

Quote:

Originally Posted by motorhead

Do you have a low credit rating? Other than that this makes no sense to me.

Nope, not even close, it's not a credit issue... What's funny is I have not even met the guy or even talked to him. I've been dealing w/ my salesman so I'm not sure where he gets off treating anyone like this..

SlingShot · 02-10-2011, 09:18 AM

Sometimes being a jerk go both ways ...

wlee32 · 02-10-2011, 09:23 AM

Ha you should wait for the ZL1

AnnaBear@SpartaChevy · 02-10-2011, 10:02 AM

That's Crazy Beth Anne!

*The_Blur* · 02-10-2011, 10:28 AM

Your dealer is an idiot. By picking and choosing clients, your dealer immaturely limits business like a child who hates vegetables limits nutrition.

anglwngss · 02-10-2011, 10:34 AM

Wonder if he's going to try to sell it to someone else over the price of the MSRP. Or at least if that's their intentions.

ruserious · 02-10-2011, 10:44 AM

I've purchased a number of brand new vehicles over the years but never ran into this. Sure, I'm a tough sell (my husband says he wouldn't want to sell me a car). I do my homework, know what options I want, how much it should cost and I go from there. I suspect, although I could be totally wrong, that the GM was tired of the Salesman asking all kinds of questions about allocation. Yesterday morning, I was told the GM was calling his Regional Rep to find out what was up w/ the order and then later in the day, told that orders get picked on Wednesdays. At no point in any of my conversations did anyone ever confirm they had allocation to build this car for me.

What aggravates me the most is getting the run around. If they didn't have allocation, fine. All I asked for was a date when they'd have it however I couldn't even get that. Maybe I came across like a jerk, but in the end, I'm the one looking to spend my money with them.

As long as they refund my deposit, we'll be good.

ruserious · 02-10-2011, 10:45 AM

Quote:

Originally Posted by anglwngss

Wonder if he's going to try to sell it to someone else over the price of the MSRP. Or at least if that's their intentions.

I thought about that too. I've already run into 1 dealer that was 5K over MSRP.

Lightrider · 02-10-2011, 11:21 AM

Sorry to hear that. I'm lucky in the sense I work for a large company where I live. A brand new Tahoe I ordered got damaged before I took delivery of it and the dealer tried to push it on me even though after repairs the damage was still slightly visible.

I said no, I ordered and want a new one. They said they'd go through it again but couldn't give me same price. After discussing with salesman and general manager to no avail I got the owners work number and left a message. I explained the situation, where I worked and how for the next 6 months every meeting I attend I will make a point to 'tell this story' to all in attendence.

I got a call from the owner that afternoon to come back down and sort this out. I didn't want nor receive anything extra, simply a new car at same price and we sorted it out in 5 minutes. I was then able to tell co-workers about their better customer service.

Good luck with whatever path you choose.

Cully · 02-10-2011, 11:09 PM

The beauty of buying a NEW car is every new car dealer has a shot at earning your business. Unlike used cars where your perfect car may only be on one lot, every new car dealer can sell you the same car.

bob vogel · 02-10-2011, 11:16 PM

cut and run .........now

Transfusion · 02-10-2011, 11:33 PM

This happened on my 2nd one, we ordered and waited and waited and waited, checked the status and still at 1100 after 3 months. Cancelled and said f*** it. No sense in getting mad, i got even when GM Visa sent me a 2500 discount a few months later after cancelling, used it at another dealer though.

02-10-2011, 08:46 AM	#1
ruserious Beth Anne Drives: 06 TBSS, 06 Tahoe Z71, 99 BMW Dinan Join Date: Jan 2011 Location: Massachusetts Posts: 16 View My Garage	Dealer Isn't Interested in Selling Me A Car As you may know, I placed an order for a 2011 Vert back on 1/29. After a week and a half of sitting at 1102, I started questioning the status and whether the dealer actually had allocation. Last night, I received an email from the General Manager @ the dealer, stating that he is not interested in selling me a car and will be refunding my deposit. Of course, I'm PO'd but I'm also happy I found out what kind of dealer they are now instead of later. I've purchased from them before (back in 2001) and never saw this kind of treatment. I'm guessing he didn't like being called on the fact he can't fulfill my order. This may work out fine for me, since I'd rather wait a few months and go for a 2012. __________________ Beth Anne 01/29/11 - Ordered Black/Black, 2SS/RS, Vert, 6M w/ Hurst, Silver Stripes w/ Quarter Flares

02-10-2011, 09:18 AM	#4
SlingShot Drives: 2012 ZL1 - #670 Join Date: Jun 2009 Location: Seminole, Fl. Posts: 8,009	Sometimes being a jerk go both ways ... __________________

02-10-2011, 10:28 AM	#7
The_Blur Moderator Drives: 2018 Harley-Davidson Street Bob Join Date: Nov 2007 Location: San Diego Posts: 14,768	Your dealer is an idiot. By picking and choosing clients, your dealer immaturely limits business like a child who hates vegetables limits nutrition. __________________ RDP Motorsport//GEN5DIY//Cultrag Performance//JPSS//Rodgets Chevrolet// Operation Demon//Buy at Invoice//RACECARWEAR RESPECT ALL CARS. LOVE YOUR OWN. warn 145:159 ban

02-10-2011, 10:44 AM	#9
ruserious Beth Anne Drives: 06 TBSS, 06 Tahoe Z71, 99 BMW Dinan Join Date: Jan 2011 Location: Massachusetts Posts: 16 View My Garage	I've purchased a number of brand new vehicles over the years but never ran into this. Sure, I'm a tough sell (my husband says he wouldn't want to sell me a car). I do my homework, know what options I want, how much it should cost and I go from there. I suspect, although I could be totally wrong, that the GM was tired of the Salesman asking all kinds of questions about allocation. Yesterday morning, I was told the GM was calling his Regional Rep to find out what was up w/ the order and then later in the day, told that orders get picked on Wednesdays. At no point in any of my conversations did anyone ever confirm they had allocation to build this car for me. What aggravates me the most is getting the run around. If they didn't have allocation, fine. All I asked for was a date when they'd have it however I couldn't even get that. Maybe I came across like a jerk, but in the end, I'm the one looking to spend my money with them. As long as they refund my deposit, we'll be good. __________________ Beth Anne 01/29/11 - Ordered Black/Black, 2SS/RS, Vert, 6M w/ Hurst, Silver Stripes w/ Quarter Flares

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02-10-2011, 08:56 AM	#2
motorhead Drives: Love the one you're with Join Date: Sep 2009 Location: Downtown Charlie Brown Posts: 11,849	Do you have a low credit rating? Other than that this makes no sense to me.

02-10-2011, 09:23 AM	#5
wlee32 Drives: 2011 2LT Blk/Orange Strip & int Join Date: Jan 2011 Location: Atlanta Posts: 520	Ha you should wait for the ZL1

02-10-2011, 10:02 AM	#6
AnnaBear@SpartaChevy Drives: 2011 Camaro 1SS Manual Synergy Grn Join Date: Apr 2009 Location: Sparta Chevrolet, Sparta, MI Posts: 2,107	That's Crazy Beth Anne!

02-10-2011, 10:34 AM	#8
anglwngss Texas Camaros Drives: 2011 Synergy Green 2SS/RS Join Date: Oct 2010 Location: Venus, Tx Posts: 1,681	Wonder if he's going to try to sell it to someone else over the price of the MSRP. Or at least if that's their intentions.

02-10-2011, 11:21 AM	#11
Lightrider Drives: 2011 2SS/RS M6 Hurst Convertible Join Date: Jan 2011 Location: PA Posts: 602 View My Garage	Sorry to hear that. I'm lucky in the sense I work for a large company where I live. A brand new Tahoe I ordered got damaged before I took delivery of it and the dealer tried to push it on me even though after repairs the damage was still slightly visible. I said no, I ordered and want a new one. They said they'd go through it again but couldn't give me same price. After discussing with salesman and general manager to no avail I got the owners work number and left a message. I explained the situation, where I worked and how for the next 6 months every meeting I attend I will make a point to 'tell this story' to all in attendence. I got a call from the owner that afternoon to come back down and sort this out. I didn't want nor receive anything extra, simply a new car at same price and we sorted it out in 5 minutes. I was then able to tell co-workers about their better customer service. Good luck with whatever path you choose.

02-10-2011, 11:09 PM	#12
Cully Drives: 2011 1SS/RS Synergy Green Camaro Join Date: Nov 2010 Location: Wisconsin Posts: 192 View My Garage	The beauty of buying a NEW car is every new car dealer has a shot at earning your business. Unlike used cars where your perfect car may only be on one lot, every new car dealer can sell you the same car.

02-10-2011, 11:16 PM	#13
bob vogel Drives: 2010 rs ss Join Date: Jan 2010 Location: calif Posts: 796	cut and run .........now

02-10-2011, 11:33 PM	#14
Transfusion Drives: 1SS Summit White Join Date: Jun 2010 Location: http://www.vietnamwomensmemorial.org Posts: 685	This happened on my 2nd one, we ordered and waited and waited and waited, checked the status and still at 1100 after 3 months. Cancelled and said f*** it. No sense in getting mad, i got even when GM Visa sent me a 2500 discount a few months later after cancelling, used it at another dealer though.