Give credit where credit is due!! - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

hsoj10 · 07-17-2012, 08:15 PM

I just wanna brag on my dealerships service manager! I went in to address a discolored led halo on my 2010 SS/RS. I was worried from the beginning after reading on this forum that others with the same problem were having a horrible time getting it resolved under warranty. Well, I have to say I went in, showed him the problem, he agreed it looked like sh!t. And with no questions asked, ordered me a whole new headlight assembly (no charge) so that my halos will now match as they should. Sounds like I got lucky compared to most with the same problem. So, I just wanted to let poeple out there know that there really are still dealerships out there looking to satisfy customers. Thanks

menendez1293 · 07-17-2012, 08:19 PM

That awesome for you i didn't have such a nice experience.
Today i was at my local dealer with a 2012 cruze eco that has a recall that they supposedly fixed last week but when my dad got under the car he noticed they did a terrible job. So when i went back i asked them to clean it up. The service manager said its the bottom of a car it doesn't need to look pretty. I said yea well its a brand new car it needs to look like one. 20 minuets later they had me under the left looking at the car to approve. I must say they were not happy with me and i was not happy with his attitude or the way he treats customers

Cam2011 · 07-17-2012, 08:24 PM

Quote:

Originally Posted by hsoj10

I just wanna brag on my dealerships service manager! I went in to address a discolored led halo on my 2010 SS/RS. I was worried from the beginning after reading on this forum that others with the same problem were having a horrible time getting it resolved under warranty. Well, I have to say I went in, showed him the problem, he agreed it looked like sh!t. And with no questions asked, ordered me a whole new headlight assembly (no charge) so that my halos will now match as they should. Sounds like I got lucky compared to most with the same problem. So, I just wanted to let poeple out there know that there really are still dealerships out there looking to satisfy customers. Thanks

Nice, which dealership?

hsoj10 · 07-17-2012, 08:37 PM

Quote:

Originally Posted by Cam2011

Nice, which dealership?

Momentum Chevrolet in Broken Arrow, OK

Storm T · 07-17-2012, 08:57 PM

I might go there if the need arises. Thanks! I even have a buddy that knows their service mgr. really well. He deals with him on parts and such.

amz · 07-17-2012, 09:01 PM

You are right , it seems the good ones don't get enough credit where it due.

hsoj10 · 07-17-2012, 09:25 PM

Quote:

Originally Posted by Storm T

I might go there if the need arises. Thanks! I even have a buddy that knows their service mgr. really well. He deals with him on parts and such.

Talk to Jake, he is who I delt with.

gutterball · 07-17-2012, 09:37 PM

I live in central Ct. and have been taking my Camaro to Parson's Buick in Plainville, and they have been absolutly Great. Never any questions on warentee work, even though I have quite a few Mods.

ZWA SS · 07-17-2012, 10:21 PM

That's great. I may stop in there Friday since I'll be that way. See if they want to help.

hsoj10 · 07-17-2012, 10:26 PM

Quote:

Originally Posted by ZWA SS

That's great. I may stop in there Friday since I'll be that way. See if they want to help.

What kind of problem are you dealing with?

Grey Ghost · 07-17-2012, 10:38 PM

Glad to hear your dealer is taking care of you.

ZWA SS · 07-18-2012, 09:02 AM

Quote:

Originally Posted by hsoj10

What kind of problem are you dealing with?

I get a popping noise from my front driver side while turning at low speeds.(although this week it's stopped the noise)

I've found threads about this problem and GM addresses it as normal. Hoping someone will help out.

SC2150 · 07-18-2012, 09:50 AM

These we need to here more of!!! This is a dealership members should patronize....and avoid the scum bag ones. This is the service every GM dealer should provide IMHO.....keeps customers loyal.

Chevrolet Customer Svc · 07-19-2012, 01:28 PM

Quote:

Originally Posted by menendez1293

That awesome for you i didn't have such a nice experience.
Today i was at my local dealer with a 2012 cruze eco that has a recall that they supposedly fixed last week but when my dad got under the car he noticed they did a terrible job. So when i went back i asked them to clean it up. The service manager said its the bottom of a car it doesn't need to look pretty. I said yea well its a brand new car it needs to look like one. 20 minuets later they had me under the left looking at the car to approve. I must say they were not happy with me and i was not happy with his attitude or the way he treats customers

I am sorry to hear of the bad experience you experienced at your dealership. If you would like me to look into this for you, please send me your first and last name, address, phone number, VIN, mileage and involved dealership.

I look forward to your response!

Brandon
Chevrolet Customer Service

07-17-2012, 08:15 PM	#1
hsoj10 Drives: 2010 Camaro 2SS/RS SIM Join Date: Jul 2012 Location: Oklahoma Posts: 218	Give credit where credit is due!! I just wanna brag on my dealerships service manager! I went in to address a discolored led halo on my 2010 SS/RS. I was worried from the beginning after reading on this forum that others with the same problem were having a horrible time getting it resolved under warranty. Well, I have to say I went in, showed him the problem, he agreed it looked like sh!t. And with no questions asked, ordered me a whole new headlight assembly (no charge) so that my halos will now match as they should. Sounds like I got lucky compared to most with the same problem. So, I just wanted to let poeple out there know that there really are still dealerships out there looking to satisfy customers. Thanks

07-17-2012, 09:37 PM	#8
gutterball Drives: 2014 1LS M6 Supercharged Join Date: Feb 2011 Location: New Britain, Ct Posts: 937 View My Garage	Great Dealer I live in central Ct. and have been taking my Camaro to Parson's Buick in Plainville, and they have been absolutly Great. Never any questions on warentee work, even though I have quite a few Mods.

07-17-2012, 10:38 PM	#11
Grey Ghost Drives: 2013 HWSE 2SS Join Date: Jun 2012 Location: Nokomis, FL Posts: 1,304 View My Garage	Glad to hear your dealer is taking care of you. __________________ 2013 Hot Wheels 2SS

07-17-2012, 08:19 PM	#2
menendez1293 Emerald Coast Camaros Drives: 2010 Camaro 2LT/RS M6 Join Date: Nov 2009 Location: Tallahassee FL Posts: 9,686 View My Garage	That awesome for you i didn't have such a nice experience. Today i was at my local dealer with a 2012 cruze eco that has a recall that they supposedly fixed last week but when my dad got under the car he noticed they did a terrible job. So when i went back i asked them to clean it up. The service manager said its the bottom of a car it doesn't need to look pretty. I said yea well its a brand new car it needs to look like one. 20 minuets later they had me under the left looking at the car to approve. I must say they were not happy with me and i was not happy with his attitude or the way he treats customers

07-17-2012, 08:57 PM	#5
Storm T Can't slow down Drives: 2013 SS Dusk Edition (Insain Bolt) Join Date: Apr 2012 Location: Oklahoma Posts: 326	I might go there if the need arises. Thanks! I even have a buddy that knows their service mgr. really well. He deals with him on parts and such.

07-17-2012, 09:01 PM	#6
amz Factory Correct Drives: 2011 2SS/RS Join Date: Dec 2011 Location: Richmond,Virginia Posts: 666	You are right , it seems the good ones don't get enough credit where it due.

07-17-2012, 10:21 PM	#9
ZWA SS BowtieBelle's SS Drives: 2010 Camaro SS Join Date: Jan 2012 Location: Perry, ok Posts: 1,075	That's great. I may stop in there Friday since I'll be that way. See if they want to help.

07-18-2012, 09:50 AM	#13
SC2150 Account Suspended Drives: 2012 Camaro RS, RX supercharged Join Date: Dec 2009 Location: Bradenton, FL Posts: 6,063	These we need to here more of!!! This is a dealership members should patronize....and avoid the scum bag ones. This is the service every GM dealer should provide IMHO.....keeps customers loyal.