So frustrated with my dealer... - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

AIminiS10 · 07-24-2012, 10:50 PM

Time to vent, my apologies....

I bought the ZL1 from unnamed dealer at the moment back on 7/2/12, got it home to throw some wax on here and found scratches/gouges on the dash. Called them up (they are 45 mins away from me) and told them about it. Took it in and they said they could "fix it" from a guy that is good with vinyl. I told them no, I want a new dash and they agreed they would order it in before I drop off.

Fast forward a few days, drop the car off on a Saturday morning because the guy who "fixes" vinyl comes in way early on Monday morning. Monday afternoon comes and they decide it isn't fixed. So I tell them to replace dash but alas...they didn't order it in. Waited 3 days in the shop for the dash to arrive. GM says it will take 2.5 hours for replacement (from the sales managers mouth) and it took them Friday, Monday, and most of the day Tuesday (today) to install it. They had the car a total of 10 days in the shop.

I get the car home and find the door panel on drivers door (painted plastic) is scratched/gouged and the kicker that I find on the passenger side quarter panel edge (where the door meets the quarter near the strike plate) has a gouge/scratch in the paint that they "touched" up with paint but failed to mention this to me on pick up.

Needless to say, I am pretty irate that my ZL1 has more damage coming out of the dealer than when I dropped it off. I know every square inch on the car as I have detailed/washed/waxed it a few times since delivery.

I am so irate with this dealer and if they don't do anything, I will name them as "a beware of their service department"

End rant.....thanks for reading.

G-Oil Guy · 07-24-2012, 10:53 PM

Um, please PM me the name of this dealer so I make sure I never stop there.

Angrybird 12 · 07-24-2012, 10:56 PM

Report them to GM customer Service.

MrGood · 07-24-2012, 11:02 PM

If you were local I woulda guessed Ferman Chevrolet cause thats how they treated me basically lol. Sucks man. Call and tell em it will be fixed right this time and if it isn't stick it to em.

Jng1369 · 07-24-2012, 11:06 PM

I feel your pain, sorry man..

AIminiS10 · 07-24-2012, 11:08 PM

I will give them the benefit of the doubt to see what they will do to fix it.

To do it properly, they will have to paint the quarter and the door to blend it in properly. Such a pain in the ass.

What makes it more obvious is that the tech used touch up paint that doesn't even match the red at all. This is what caught my eye at first

BrazenBeast · 07-24-2012, 11:13 PM

Quote:

Originally Posted by AIminiS10

I will give them the benefit of the doubt to see what they will do to fix it.

To do it properly, they will have to paint the quarter and the door to blend it in properly. Such a pain in the ass.

What makes it more obvious is that the tech used touch up paint that doesn't even match the red at all. This is what caught my eye at first

With the high level of expertise they have displayed so far i'm not sure I would want the same dealer repainting a large part of my car. Good luck.

AIminiS10 · 07-24-2012, 11:19 PM

Quote:

Originally Posted by BrazenBeast

With the high level of expertise they have displayed so far i'm not sure I would want the same dealer repainting a large part of my car. Good luck.

I agree, but they will have to look at it and I will take it to a shop that I have trusted for years

MagnusKrans · 07-24-2012, 11:35 PM

When is GM going to realize that anyone who actually cares about their car is completely terrified to bring it to a dealer and let them touch it for any reason? Maybe when(if) they ever admit they have a serious problem with the way dealer staff treat customer's cars, then they can start to figure out how to prevent stuff like this from happening over and over and then over about 100x more. And this is only one of a hundred examples on this site alone, think about how many more we don't even hear about. I know GM monitors this site and they read all these horror stories, so how about holding someone accountable for a change and move away from the "head in the sand" management technique and get a little proactive instead of being only reactive...(barely)

AIminiS10 · 07-24-2012, 11:44 PM

Here are some quick pics I took:

Damage on quarter panel:

Scratches on door panel:

DangerZL1 · 07-24-2012, 11:52 PM

This is bogus. They need to replace the door panel and paint the quarter panel. You obviously didn't bring it in with this damage. The two times I've had mine at the dealer they've added two chips in paint on the top of my passenger door handle (4 chips total) Nothing as serious as yours, but still irritating.

Zee-Ell-One · 07-25-2012, 12:02 AM

Cheap labor Cheap results.

DRKS1D3 · 07-25-2012, 07:36 AM

Please PM me the dealer's name so I can avoid them. I live right outside of York.

mmarx82 · 07-25-2012, 07:52 AM

Wow, I'd be pissed about those scratches!

07-24-2012, 10:50 PM	#1
AIminiS10 Drives: 2012 Camaro ZL1 - #1564 Join Date: Jun 2010 Location: York, PA Posts: 250	So frustrated with my dealer... Time to vent, my apologies.... I bought the ZL1 from unnamed dealer at the moment back on 7/2/12, got it home to throw some wax on here and found scratches/gouges on the dash. Called them up (they are 45 mins away from me) and told them about it. Took it in and they said they could "fix it" from a guy that is good with vinyl. I told them no, I want a new dash and they agreed they would order it in before I drop off. Fast forward a few days, drop the car off on a Saturday morning because the guy who "fixes" vinyl comes in way early on Monday morning. Monday afternoon comes and they decide it isn't fixed. So I tell them to replace dash but alas...they didn't order it in. Waited 3 days in the shop for the dash to arrive. GM says it will take 2.5 hours for replacement (from the sales managers mouth) and it took them Friday, Monday, and most of the day Tuesday (today) to install it. They had the car a total of 10 days in the shop. I get the car home and find the door panel on drivers door (painted plastic) is scratched/gouged and the kicker that I find on the passenger side quarter panel edge (where the door meets the quarter near the strike plate) has a gouge/scratch in the paint that they "touched" up with paint but failed to mention this to me on pick up. Needless to say, I am pretty irate that my ZL1 has more damage coming out of the dealer than when I dropped it off. I know every square inch on the car as I have detailed/washed/waxed it a few times since delivery. I am so irate with this dealer and if they don't do anything, I will name them as "a beware of their service department" End rant.....thanks for reading. __________________ 2012 Chevy Camaro ZL1 #1564 1969 Chevy Chevelle 2000 Honda CBR 929rr 2013 Focus ST (daily)

07-24-2012, 10:53 PM	#2
G-Oil Guy Where am I? Drives: Zoe the ZL1, 2012 Frontier Join Date: Apr 2011 Location: Mars, PA Posts: 6,071	Um, please PM me the name of this dealer so I make sure I never stop there. __________________ FOR SALE: 2013 ZL1 Message me if interested

07-24-2012, 10:56 PM	#3
Angrybird 12 7 year Cancer Survivor! Drives: 17 Cruze RS, 07 G6 GT, 99 Astro Join Date: Dec 2007 Location: East Tennessee Posts: 21,546	Report them to GM customer Service. __________________ Cancer's a bitch! Enjoy life while you can! LIVE, LOVE, DRIVE... The Bird is the word!

07-24-2012, 11:08 PM	#6
AIminiS10 Drives: 2012 Camaro ZL1 - #1564 Join Date: Jun 2010 Location: York, PA Posts: 250	I will give them the benefit of the doubt to see what they will do to fix it. To do it properly, they will have to paint the quarter and the door to blend it in properly. Such a pain in the ass. What makes it more obvious is that the tech used touch up paint that doesn't even match the red at all. This is what caught my eye at first __________________ 2012 Chevy Camaro ZL1 #1564 1969 Chevy Chevelle 2000 Honda CBR 929rr 2013 Focus ST (daily)

07-24-2012, 11:35 PM	#9
MagnusKrans Drives: 2011 1SS/RS L99 Join Date: Aug 2011 Location: Pensacola, FL Posts: 99	When is GM going to realize that anyone who actually cares about their car is completely terrified to bring it to a dealer and let them touch it for any reason? Maybe when(if) they ever admit they have a serious problem with the way dealer staff treat customer's cars, then they can start to figure out how to prevent stuff like this from happening over and over and then over about 100x more. And this is only one of a hundred examples on this site alone, think about how many more we don't even hear about. I know GM monitors this site and they read all these horror stories, so how about holding someone accountable for a change and move away from the "head in the sand" management technique and get a little proactive instead of being only reactive...(barely) __________________ 2011 1SS/RS L99 VR - - Livernois 2c-hl cam, Livernois stage 2 heads, ported intake, ported TB, CAI intake, ADM scoop, Stainless Works 1-7/8" headers w/ hfc, Magnaflow 3" exhaust. - - 451 rwhp/411 rwtq - -

07-24-2012, 11:02 PM	#4
MrGood Drives: Broken palmghetto test car Join Date: Oct 2009 Location: Balm, FL Posts: 1,033	If you were local I woulda guessed Ferman Chevrolet cause thats how they treated me basically lol. Sucks man. Call and tell em it will be fixed right this time and if it isn't stick it to em.

07-24-2012, 11:06 PM	#5
Jng1369 Drives: 2012 camaro convertible 2Lt/Rs LFX Join Date: Jul 2012 Location: Brooklyn,NY Posts: 20	I feel your pain, sorry man..

07-24-2012, 11:44 PM	#10
AIminiS10 Drives: 2012 Camaro ZL1 - #1564 Join Date: Jun 2010 Location: York, PA Posts: 250	Here are some quick pics I took: Damage on quarter panel: Scratches on door panel: __________________ 2012 Chevy Camaro ZL1 #1564 1969 Chevy Chevelle 2000 Honda CBR 929rr 2013 Focus ST (daily)

07-24-2012, 11:52 PM	#11
DangerZL1 Drives: 2023 Black ZL1 Auto Join Date: Oct 2009 Location: FEMA Region 4 Posts: 2,936	This is bogus. They need to replace the door panel and paint the quarter panel. You obviously didn't bring it in with this damage. The two times I've had mine at the dealer they've added two chips in paint on the top of my passenger door handle (4 chips total) Nothing as serious as yours, but still irritating.

07-25-2012, 12:02 AM	#12
Zee-Ell-One YOOZ GOTA B FREKN KIDN ME Drives: 2013 6mt ZL1#826 Join Date: Jul 2012 Location: Ventuky Ca. Posts: 203 View My Garage	Cheap labor Cheap results. __________________ The Zeldabeast! A True Road Warrior! 2018 Dodge Challenger Hellcat WideBody 6MT 2013 ZL1 Camaro 6MT 2015 GMC Sierra 1500 SLT 6.2 L86 Crew Cab 2012 Aprilia RSV4 R 2015 Husqvarna FC450 Motomadness First Car: 1973 Dodge Charger 340 Magnum 4MT Factory Hurst Pistol Grip Shifter

07-25-2012, 07:36 AM	#13
DRKS1D3 Drives: '17 Corvette Grand Sport M7 Join Date: May 2012 Location: Pennsylvania Posts: 3,748	Please PM me the dealer's name so I can avoid them. I live right outside of York. __________________ MY RIDE: 2017 CORVETTE GRAND SPORT--TRIPLE BLACK, 7 SPEED MANUAL, VARARAM TCR-7 INTAKE, BORLA CATLESS X-PIPE, CARBON FIBER STAGE 2 AERO, MGW SHORT-THROW SHIFTER SOLD2011 TRIPLE BLACK SS CONVERTIBLE--6 SPEED MANUAL, MANY MODS, 455 RWHP/435 RWTQ DAD'S RIDE: 2012 ZL1 #1866--BLACK, 6 SPEED MANUAL, EXPOSED CF HOOD, POLISHED WHEELS, SUNROOF, ROTO-FAB INTAKE "Silly Americans, taking from the rich and giving to the poor only works in fairy tales. Success is earned here!".

07-25-2012, 07:52 AM	#14
mmarx82 Drives: '12 ZL1 #1609 Join Date: Feb 2010 Location: Georgia Posts: 1,762	Wow, I'd be pissed about those scratches!