Ok Onstar...you suck!! - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

sonnydurden · 11-15-2012, 12:12 PM

So I'm driving my wife's 2011 Malibu that we bought last year listening to my music on my thumb drive when a message from Onstar takes over the audio.."Please press the Blue Button to discuss your account" after the free 3 months of Onstar we decided not to renew...so I press the button and they tell me the account is past due from March....I tell them after the free period we decided not to continue...which is why you dont have a credit card on file...so lady says since you didn't call us and cancel, the service kept going...I said that's a lie, because one we day we tried to use it after the trial period and we routed to a rep telling us it had canceled...I told her if you think I'm paying you for 8 months of service then you are crazy!!!!

ripcurl329 · 11-15-2012, 12:19 PM

good to know... mine is about to expire and I dont plan on renewing.

Cpaint · 11-15-2012, 12:22 PM

especially if you never used it within that period. yeah thats BS they called me asking to renew I guess I need to confirm its cancelled

45thAnniversary2SS · 11-15-2012, 12:41 PM

OnStar kicks ass.

Mdipinto · 11-15-2012, 12:53 PM

On star is a awesome program, I have it just for the safety... But just like every program, there is always problems, and you found one.

el ess A · 11-15-2012, 12:58 PM

And if you want to renew without a credit card? They have absolutely NO idea how to act. It took a LONG while for them to send me an invoice. I wasn't budging. They finally relented. It's not like I needed them, they needed me.

I don't like their business practices. The only reason I did renew was for consideration of the wife. If it were just me, they'd be gone already. They should make sure the wife is happy because if she ever leaves me they will, too. They tried cold calling me in the truck one evening during our "negotiations" and the display said it was onstar. I answered and immediately hung up on them. A-holes.

cgreer72 · 11-15-2012, 12:59 PM

I was going to make a thread about this the other day, so I hope you don't mind me hijacking this.....

I just bought my '13 three weeks ago. The dealer said I needed to sit in the car and listen the OnStar schpeel. I have no intentions of activating the service, so I never did this. Do I still need to call and cancel the service?

Mdipinto · 11-15-2012, 01:01 PM

Quote:

Originally Posted by cgreer72

I was going to make a thread about this the other day, so I hope you don't mind me hijacking this.....

I just bought my '13 three weeks ago. The dealer said I needed to sit in the car and listen the OnStar schpeel. I have no intentions of activating the service, so I never did this. Do I still need to call and cancel the service?

no... as long as you don't activate you don't need to deactivate...

el ess A · 11-15-2012, 01:02 PM

No, you don't have to do a thing. If you don't call them, they can't annoy the pee out of you about giving them a credit card.

If you DO sign up for it, do a couple of things. Give them a credit card that expires during the onstar subscription, this way they cannot bill you again without them contacting you (and they WILL). Also, ensure you tell them you do NOT want continuous coverage.

cgreer72 · 11-15-2012, 01:03 PM

Quote:

Originally Posted by Mdipinto

no... as long as you don't activate you don't need to deactivate...

Good! I didn't know if the dealer had part of the activation process or not.

menendez1293 · 11-15-2012, 01:10 PM

Quote:

Originally Posted by cgreer72

Good! I didn't know if the dealer had part of the activation process or not.

Generally a dealer has to activate on star before they sell the car. The sales person can actually get in trouble if they don't (at least at my dealer they can). But i dont have onstar on either my camaro or cruze. Have had the camaro 3 years never thought about using onstar but once. The cruze is almost a year old and i have never used it at all. I hate their polices to try and keep a card on file. They are almost as bad a XM

FitterMike · 11-15-2012, 01:14 PM

They are pretty relentless when it came to getting me to sign up. They were phoning me daily finally I told them I don't drive the car in the winter so it's pointless for me to pay for a service on something that sits in my garage for half the year. I haven't heard from them in a while sine I said that.

cgreer72 · 11-15-2012, 01:16 PM

Quote:

Originally Posted by menendez1293

Generally a dealer has to activate on star before they sell the car. The sales person can actually get in trouble if they don't (at least at my dealer they can). But i dont have onstar on either my camaro or cruze. Have had the camaro 3 years never thought about using onstar but once. The cruze is almost a year old and i have never used it at all. I hate their polices to try and keep a card on file. They are almost as bad a XM

Well neither the dealer or OnStar has my CC info, so hopefully I'm safe.

Scalded Dog · 11-15-2012, 01:18 PM

I am curious... How much does OnStar cost? Their website is very cryptic, they won't tip their hand (that's bad business, IMHO). It appears that the only way to find out is "Just press the blue button in your OnStar equipped vehicle, and a helpful business associate will be glad to help you!" ... but, I'm not going to do that UNTIL I know that their price is something I'm willing to pay. I do NOT want to give them my "come hither" signal, and have them then hound me forever if I choose not to play. ................... Also, does everybody pay the same amount? Is the rate negotiable? Is it based on area, or other factors? Are there different "levels of coverage," or anything? Again, the website is cryptic... they just want me talk to them. I'd much rather learn this stuff from my Camaro5 brothers and sisters!

11-15-2012, 12:12 PM	#1
sonnydurden Drives: ‘16 1SS & ‘19 1LT Join Date: Aug 2012 Location: Windermere, FL Posts: 2,086	Ok Onstar...you suck!! So I'm driving my wife's 2011 Malibu that we bought last year listening to my music on my thumb drive when a message from Onstar takes over the audio.."Please press the Blue Button to discuss your account" after the free 3 months of Onstar we decided not to renew...so I press the button and they tell me the account is past due from March....I tell them after the free period we decided not to continue...which is why you dont have a credit card on file...so lady says since you didn't call us and cancel, the service kept going...I said that's a lie, because one we day we tried to use it after the trial period and we routed to a rep telling us it had canceled...I told her if you think I'm paying you for 8 months of service then you are crazy!!!!

11-15-2012, 12:19 PM	#2
ripcurl329 Drives: 2012 SS/RS 45th & 1970 SS/RS 350 Join Date: Jul 2012 Location: Fredericksburg, VA Posts: 140	good to know... mine is about to expire and I dont plan on renewing. __________________ 2012 Camaro 2SS/RS 45th foot well&cup holder Ambient Lighting package, K&N Intake, Hurst Shifter, Kooks 1 7/8 LT Headers w/High Flow Cats 3" Kooks Street Screamer, ADM Scoop, Roto-Fab W/W relocation. 1970 SS/RS 350 - 1187 Steel Crank, Pink Rods, TRW flat tops, 10.5 to 1 w/ AFR 195 heads, GM Stage III off road solid cam, Air Gap Intake with a Holley 750 DP. Kenny Powers: Sure, I’ve been called a xenophobe, but the truth is, I’m not. I honestly just feel that America is the best country and the other countries aren’t as good. That used to be called patriotism.

11-15-2012, 12:22 PM	#3
Cpaint Drives: 2LT RS Ashen Grey Join Date: May 2012 Location: Florida Posts: 65	especially if you never used it within that period. yeah thats BS they called me asking to renew I guess I need to confirm its cancelled __________________

11-15-2012, 12:41 PM	#4
45thAnniversary2SS Drives: 2012 45th Anniversary 2SS LS3 Join Date: Feb 2012 Location: Charlotte, NC Posts: 2,812 View My Garage	OnStar kicks ass. __________________

11-15-2012, 12:53 PM	#5
Mdipinto Drives: 2010 2SS Camaro silver black stripe Join Date: Aug 2011 Location: Palmyra, NJ Posts: 159	On star is a awesome program, I have it just for the safety... But just like every program, there is always problems, and you found one. __________________ AIRAID cold air intake, Borla headers long tubes stainless steel, MBPR Performance Cat back X-pipes,custom cam from Virginia Speed, CNC Ported Heads from TEA, Heritage grill

11-15-2012, 12:58 PM	#6
el ess A Older Than Dirt Drives: 2010 & 2013 Camaros Join Date: Apr 2010 Location: Aiken, SC Posts: 4,564	And if you want to renew without a credit card? They have absolutely NO idea how to act. It took a LONG while for them to send me an invoice. I wasn't budging. They finally relented. It's not like I needed them, they needed me. I don't like their business practices. The only reason I did renew was for consideration of the wife. If it were just me, they'd be gone already. They should make sure the wife is happy because if she ever leaves me they will, too. They tried cold calling me in the truck one evening during our "negotiations" and the display said it was onstar. I answered and immediately hung up on them. A-holes. __________________ 2010 2SS TE, 1 of 822/2013 Camaro ZL1 vert, 1 of 54

11-15-2012, 12:59 PM	#7
cgreer72 Drives: '13 1LT RS Join Date: Oct 2012 Location: North Texas Posts: 224	I was going to make a thread about this the other day, so I hope you don't mind me hijacking this..... I just bought my '13 three weeks ago. The dealer said I needed to sit in the car and listen the OnStar schpeel. I have no intentions of activating the service, so I never did this. Do I still need to call and cancel the service?

11-15-2012, 01:02 PM	#9
el ess A Older Than Dirt Drives: 2010 & 2013 Camaros Join Date: Apr 2010 Location: Aiken, SC Posts: 4,564	No, you don't have to do a thing. If you don't call them, they can't annoy the pee out of you about giving them a credit card. If you DO sign up for it, do a couple of things. Give them a credit card that expires during the onstar subscription, this way they cannot bill you again without them contacting you (and they WILL). Also, ensure you tell them you do NOT want continuous coverage. __________________ 2010 2SS TE, 1 of 822/2013 Camaro ZL1 vert, 1 of 54

11-15-2012, 01:14 PM	#12
FitterMike Drives: Camaro Join Date: Nov 2011 Location: Alberta Posts: 385	They are pretty relentless when it came to getting me to sign up. They were phoning me daily finally I told them I don't drive the car in the winter so it's pointless for me to pay for a service on something that sits in my garage for half the year. I haven't heard from them in a while sine I said that. __________________ 2012 Camaro 2SS Black Mods: Accuair with Airlift Struts, Pfadt Sway bars Avante Garde F241 20x10 Front 20x11 Rear Pioneer Stage 4 Sub x2, Pioneer Stage 4 3Way Components, Pioneer PRS 2 Channel ICE Amps x5 Magnuson TVS2300, Pfadt Tri-Y Headers, Roto-Fab Intake Follow me on Instagram @flawlessdetailsinc Tuned and Built by Davenport Motorsports.

11-15-2012, 01:18 PM	#14
Scalded Dog Drives: 2011 1LT Join Date: Mar 2012 Location: Crestline, CA Posts: 3,029	I am curious... How much does OnStar cost? Their website is very cryptic, they won't tip their hand (that's bad business, IMHO). It appears that the only way to find out is "Just press the blue button in your OnStar equipped vehicle, and a helpful business associate will be glad to help you!" ... but, I'm not going to do that UNTIL I know that their price is something I'm willing to pay. I do NOT want to give them my "come hither" signal, and have them then hound me forever if I choose not to play. ................... Also, does everybody pay the same amount? Is the rate negotiable? Is it based on area, or other factors? Are there different "levels of coverage," or anything? Again, the website is cryptic... they just want me talk to them. I'd much rather learn this stuff from my Camaro5 brothers and sisters!