Noise while driving only

[Vileone]

Good afternoon,

Let me give you some back story because I know I will get a Chevy rep here but I have already contacted chevy customer support.

2 weeks ago I took my 2012 camaro to the dealer for an oil change. Ever since then My car makes a noise, a noise that will only trigger once I have travelled at a constant speed. I mainly drive highway so the issue starts showing up between 40 - 60 without braking. When I brake the noise temporarily goes away and immediately begins

last weekend I took my car to the dealer to address the issue and I did bring the video attached with me for them to hear. From the start with the guy in service he was already dismissive of me providing the video evidence. I explained to him about the consistent driving however I KNEW that when they test drove it that they did on a main road which they constantly were braking and could not trigger the issue like on the highway.

When I was taken to the mechanic he tried explaining without being able to trigger the noise he cant diagnose (I understand) however I explained they couldnt trigger without going on the highway at least so I offered to have him come with me real quick on the highway and they told me " We are too busy ".

Needless to say I dont consider that Customer service and have already called chevy customer support and they got me an appointment for Monday to have their manager ride with me to trigger it.

I have the audio attached in hopes someone else hears this and has dealt with it to at least give me clue as to what it is.

I appreciate anyone who has the time to read this and respond.

Thank you

P.S my dealer is Grand Prize Chevy in Miami, I will update this when my issue gets addressed but for now its

[Chevrolet Customer Svc]

Originally Posted by Vileone

Good afternoon,

Let me give you some back story because I know I will get a Chevy rep here but I have already contacted chevy customer support.

2 weeks ago I took my 2012 camaro to the dealer for an oil change. Ever since then My car makes a noise, a noise that will only trigger once I have travelled at a constant speed. I mainly drive highway so the issue starts showing up between 40 - 60 without braking. When I brake the noise temporarily goes away and immediately begins

last weekend I took my car to the dealer to address the issue and I did bring the video attached with me for them to hear. From the start with the guy in service he was already dismissive of me providing the video evidence. I explained to him about the consistent driving however I KNEW that when they test drove it that they did on a main road which they constantly were braking and could not trigger the issue like on the highway.

When I was taken to the mechanic he tried explaining without being able to trigger the noise he cant diagnose (I understand) however I explained they couldnt trigger without going on the highway at least so I offered to have him come with me real quick on the highway and they told me " We are too busy ".

Needless to say I dont consider that Customer service and have already called chevy customer support and they got me an appointment for Monday to have their manager ride with me to trigger it.

I have the audio attached in hopes someone else hears this and has dealt with it to at least give me clue as to what it is.

I appreciate anyone who has the time to read this and respond.

Thank you

P.S my dealer is Grand Prize Chevy in Miami, I will update this when my issue gets addressed but for now its

Vileone,

Apologies to hear that you're experiencing a noise while operating your Camaro. I can understand your concern, but we're happy that you're receiving assistance to coincide with your Monday appointment for a test ride. Please keep us posted on the situation .

William R.
Chevrolet Customer Care

[RobertRS]

I can't open the audio zip file.

[Vileone]

Originally Posted by RobertRS

I can't open the audio zip file.

Its a video

[kevint]

That intermittent squeak/chatter sound?

[Vileone]

Originally Posted by kevint

That intermittent squeak/chatter sound?

Yeah the video i have is a bit low but I have a longer one that makes that sound clear as day

[redleader]

Update #follow

[Vileone]

Following up today

5/10

Took car in Wed., drove with the dealers service manager. I was able to reproduce the sound and he advised to leave behind so I did. I get a call Friday saying his mechanic was unable to reproduce even though he himself heard it so this dealership has let me down yet again. I needed my car back for work so this week so ATM im out of luck.

I am leaving my car in again next friday since I will be out of town for a while week for them to figure it out. If not I am going to weigh my options into even a breach of contract with this dealership because I fear if it isnt addressed and the car eventually gets a bigger issue then I will just end up more frustrated later on.

[Chevrolet Customer Svc]

Originally Posted by Vileone

Following up today

5/10

Took car in Wed., drove with the dealers service manager. I was able to reproduce the sound and he advised to leave behind so I did. I get a call Friday saying his mechanic was unable to reproduce even though he himself heard it so this dealership has let me down yet again. I needed my car back for work so this week so ATM im out of luck.

I am leaving my car in again next friday since I will be out of town for a while week for them to figure it out. If not I am going to weigh my options into even a breach of contract with this dealership because I fear if it isnt addressed and the car eventually gets a bigger issue then I will just end up more frustrated later on.

Thanks for the update,

I can absolutely understand that a concern that cannot be duplicated at the opportune time would be beyond frustrating. Would you like to try a second dealer? If not, we'll document this and do everything we can on our end to help if this should become frequently occurring, or otherwise escalates.

William R.
Chevrolet Customer Care

[Vileone]

Originally Posted by Chevrolet Customer Svc

Thanks for the update,

I can absolutely understand that a concern that cannot be duplicated at the opportune time would be beyond frustrating. Would you like to try a second dealer? If not, we'll document this and do everything we can on our end to help if this should become frequently occurring, or otherwise escalates.

William R.
Chevrolet Customer Care

Like I said I am going out of town next week and will leave it behind for them to have a whole week with it.

[Chevrolet Customer Svc]

Originally Posted by Vileone

Like I said I am going out of town next week and will leave it behind for them to have a whole week with it.

Your reply is appreciated and any further updates you post upon returning are as well.

William R.
Chevrolet Customer Care