05-30-2014, 10:54 AM | #1 |
Drew Noel
Drives: '13 1SS 1LE AGM Join Date: May 2013
Location: NJ
Posts: 157
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AAC Style Tail Light Problems - Customer Service Review -
So prior to today I was super happy with my Afterburner V2 from Oracle. The best part was their "Guarantee for Life"
So Three of my LEDS went out - Sucks - So I called them up. Initial response was great. Purchase the replacement - ship back the original - we'll refund the purchase. So I get the original and immediately notice it's different. (as long as it looks the same installed... I don't care) But it doesn't WAY dimmer. So I call them back - Explain the problem and they say they can send me a whole set of the "New Version" I explain to them I don't want a version that you can't see during the day - a Sub Par version if you will of the original and ask them if they can send me the Plasmas. They say they can't upgrade a replacement.... So I ask them why they feel it's right to be able to " Downgrade me to a Dimmer set" After talking for 20 minutes and even offering to pay the difference for the upgrade to a set with similar brightness - I ask if I can get the current one repaired or replaced with the same one. They say they will see what they can do and ship it out. Take a look for yourselves at the difference.... I'll post an update next week with what they say... Not a super happy camper right now with this.... and I'm a VERY easy going guy. Has anyone else had any problems like this?
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Awesome.
Last edited by Drew NOel; 05-30-2014 at 11:04 AM. Reason: updating images |
05-30-2014, 11:17 AM | #2 |
Don't see a pic showing the difference. Only see a pic showing burnt LEDs
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05-30-2014, 11:19 AM | #3 |
Account Suspended
Drives: 2011 2SS/RS Join Date: Apr 2014
Location: Cali
Posts: 323
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far left is way dimmer from the rest
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05-30-2014, 11:24 AM | #4 |
Drives: 2017 Camaro 2SS, 2011 Camaro 2LT Join Date: Jan 2014
Location: USA
Posts: 640
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Shoot, it's the cop ^^^
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05-30-2014, 11:25 AM | #5 |
Account Suspended
Drives: 2011 2SS/RS Join Date: Apr 2014
Location: Cali
Posts: 323
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05-30-2014, 11:26 AM | #6 |
Drives: 2011 CGM Camaro LS A6 Join Date: Jan 2011
Location: San Antonio, Texas
Posts: 10,305
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Sorry, but Oracle stuff sucks. They may have a lifetime warranty but when things break or go out constantly, you learn to cut your losses and go with another company
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05-30-2014, 11:57 AM | #7 |
Drives: 2010 2SS, 2017 Silverado LTZ Join Date: Jan 2007
Location: Denver,PA
Posts: 3,195
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I bought the Technostalgia After Burner tail lights. A week after I installed them, one tail light had 3 LED out. I called them and requested I send it back. Within a week I had the replacement back. Great service.
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2010 2SS/RS Victory Red, MN6, 1-7/8 Kooks LT Headers, SLP Axle Back, Edelbrock E-Force S/C, ZL1 Fuel Pump, 72# Injectors, JRE fuel rail upgrade, Roto-Fab CAI, Elite Catch Can, Billet Hurst Shifter, DSS 1000HP axles, Spohn Trailing Arms, Toe Links, Lower Control Arms. Chrome American Racing Torq-Thrust wheels. 546/rwhp & 522/rwtq & 10.9# boost Tune by Jeremy Formato.
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05-30-2014, 12:02 PM | #8 |
Drew Noel
Drives: '13 1SS 1LE AGM Join Date: May 2013
Location: NJ
Posts: 157
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I have no problem replacing them as long as they get replaced correctly! Having different brightness levels is super annoying to me.
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Awesome.
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05-30-2014, 12:12 PM | #9 |
2012 Camaro SS
Drives: 2012 camaro ss Join Date: Jun 2012
Location: Houston, TX
Posts: 543
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!00 % with you. Seems like you're just trying to get your car repaired. I wanted their tail lights but thanks for the heads up. Hope it gets resolved.
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2012 IMB CAMARO SS |
05-30-2014, 12:24 PM | #10 |
Master Amateur Mechanic
Drives: Victory Red 2011 2SS/RS Join Date: Jan 2013
Location: South Barrington, IL
Posts: 1,719
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That really sucks, they should have better service.
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05-30-2014, 01:27 PM | #11 | |
Drives: 2014 2SS/RS Convertible Join Date: Jun 2013
Location: Lake Orion, MI
Posts: 1,246
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Quote:
I was planning on getting the plasma afterburners, but that is a lot of work and money if it isn't going to last... |
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05-30-2014, 01:29 PM | #12 |
Drives: 2011 SIM 2SS/RS LS3 Join Date: Sep 2013
Location: Tupelo, MS
Posts: 5,902
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Oracle has really been sucking it up lately.
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2011 2SS/RS built 8/24/10
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05-30-2014, 01:42 PM | #13 |
Drives: '69 SS Convertible Join Date: May 2009
Location: DFW, TX
Posts: 7,111
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I've seen issues like this for over 4 years that I've been involved with this forum. I had one of the first sets of their non-RS fog light bulbs on my car and had the tabs break off in my hand during install. They wouldn't replace them because I had already opened the package and installed them. I cut my loss and went with another brand. I still have a set of Oracle ballasts for my HID lights. I had one go out within a couple months and I learned quickly about their repair/return policies. Luckily for me I haven't had an issue since then but like someone else mentioned once the next one goes out I'll be cutting ties and moving to a set of Morimoto ballasts from TheRetrofitSource.com.
I really like the looks of AAC's afterburner taillights but I've never been willing to buy them because I know the LED will eventually go out and I would have to try to deal with their customer servers. No thanks! I'll just live without afterburner lights.
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-2010 Camaro 2SS | M6 | VR w/White Stripes | 1 3/4" KOOKS - 3" Magnaflow | LPE 3.91 gears | ADM tuned | Halltech w/ADM Scoop | Spohn/BMR Trailing Arm/Toe Rod | BC Coilovers| Pedders FE4 ZL1 swaybars | Cradle/Diff/Radius Rod bushings | VMax TB | Morimoto Projectors | MGW shifter | Red Calipers
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05-30-2014, 02:33 PM | #14 |
Drew Noel
Drives: '13 1SS 1LE AGM Join Date: May 2013
Location: NJ
Posts: 157
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I'm hoping it gets resolved. I really had no issues with the company prior to this and really liked the products. It's just such a process to remove the lights / open them up / remove / replace / solder etc that I don't want to do it unless absolutely necessary... already did it once today to one light.... doing it tall of them would take a full day just about.
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Awesome.
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