Chevrolet Customer Care - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

jgray1978 · 08-22-2014, 04:28 PM

Does anyone know who our contact person on here is within GM Customer Care? I am fit to be tied! Three times I have had this Camaro into the dealer for the 2nd gear grind with no resolution. The pressure plate also over extends wearing out the clutch and again no resolution. I was born and raised on GMs in Michigan and have bought 19 GM vehicles but this will be my last one if I can't get GM to provide a reliable vehicle!

Muscle Car Lover · 08-22-2014, 06:47 PM

I believe it is still William, shoot him an email at the Chevrolet Customer Svc address with your private message section.

jgray1978 · 08-22-2014, 06:56 PM

What is William's username on here?

Muscle Car Lover · 08-22-2014, 06:59 PM

Quote:

Originally Posted by jgray1978

What is William's username on here?

Use the @ Chevrolet Customer Svc address, they have a few people that are at work different times, but William is the very best. He has helped me before.

jgray1978 · 08-22-2014, 07:50 PM

Quote:

Originally Posted by Muscle Car Lover

Use the @ Chevrolet Customer Svc address, they have a few people that are at work different times, but William is the very best. He has helped me before.

I'm not following you. Is there anyone from Customer Care on here anymore? Are you telling me that there is an email address that I should contact? Are you advising me to fill out the form here:

https://www.chevrolet.com/contact/email-us.html

Ringo701 · 08-22-2014, 08:22 PM

Try this:

http://www.camaro5.com/forums/member.php?u=29125

Chevrolet Customer Svc · 08-22-2014, 09:38 PM

Quote:

Originally Posted by jgray1978

Does anyone know who our contact person on here is within GM Customer Care? I am fit to be tied! Three times I have had this Camaro into the dealer for the 2nd gear grind with no resolution. The pressure plate also over extends wearing out the clutch and again no resolution. I was born and raised on GMs in Michigan and have bought 19 GM vehicles but this will be my last one if I can't get GM to provide a reliable vehicle!

Hello Jgray,

We are sorry to hear that your dealership has been unable to resolve your concern. We'd be glad to discuss this further with you and work with your dealership toward a resolution. You are welcome to send a PM here on the site!

Andraya (assisting William)
Chevrolet Customer Care

gmpartsman · 08-22-2014, 10:24 PM

there was a service bulletin for 2nd gear grind in 12-13 Camaros.it was released about a month ago

gmpartsman · 08-22-2014, 10:30 PM

PIE0302A: Engineering Information – Manual Transmission Difficult to Shift into 1st or 2nd Gear, Clunk/Grind/Rattle Noise, Clutch Pedal Noise or Poor Operation
Models: 2012-2014 Chevrolet Camaro
2013-2014 Chevrolet Corvette
Equipped with Manual Transmission

show them this,they should be able figure it out from this

Muscle Car Lover · 08-22-2014, 10:41 PM

Quote:

Originally Posted by Chevrolet Customer Svc

Hello Jgray,

We are sorry to hear that your dealership has been unable to resolve your concern. We'd be glad to discuss this further with you and work with your dealership toward a resolution. You are welcome to send a PM here on the site!

Andraya (assisting William)
Chevrolet Customer Care

Thank you Andraya. Appreciated.
J

jgray1978 · 08-23-2014, 08:31 PM

Quote:

Originally Posted by gmpartsman

there was a service bulletin for 2nd gear grind in 12-13 Camaros.it was released about a month ago

I gave the service advisor a copy of that PI and it did not help them. They did speak to the two engineers on that PI but said that they were told to do nothing.

TheHorse13 · 08-24-2014, 06:10 AM

The TR6060 transmission/clutch has had problems from the very first year of production. There is only one fix and it comes in around 3,000 dollars in the aftermarket. You will not likely get a resolution from GM.

Search the forums here. There are literally hundreds of threads on this subject.

2011ss/rs · 08-24-2014, 07:12 AM

Damn I wish Comcast customer service was on here now they SUCK!!!

Chevrolet Customer Svc · 08-24-2014, 12:20 PM

Quote:

Originally Posted by 2011ss/rs

Damn I wish Comcast customer service was on here now they SUCK!!!

.

William R.
Chevrolet Customer Care

08-22-2014, 04:28 PM	#1
jgray1978 Drives: '12 2SS/RS 45th vert, '14 2SS/RS Join Date: Nov 2013 Location: Claremore, Oklahoma Posts: 840 View My Garage	Chevrolet Customer Care Does anyone know who our contact person on here is within GM Customer Care? I am fit to be tied! Three times I have had this Camaro into the dealer for the 2nd gear grind with no resolution. The pressure plate also over extends wearing out the clutch and again no resolution. I was born and raised on GMs in Michigan and have bought 19 GM vehicles but this will be my last one if I can't get GM to provide a reliable vehicle!

08-22-2014, 06:47 PM	#2
Muscle Car Lover Drives: 2014 2SS M6 "CHRISTINE" Join Date: Mar 2014 Location: Boston Metro North Posts: 2,916 View My Garage	I believe it is still William, shoot him an email at the Chevrolet Customer Svc address with your private message section. __________________ "But, House Mormont remembers. The North remembers! We know no King but the King of the North whose name is Stark. I don't care if he's a bastard. Ned Stark's blood runs through his veins. He's my king–from this day until his last day." Mods: ARH headers and hi flow cats, VMAX ported throttle body, CAI air intake, Slowhawk Performance tuning

08-24-2014, 07:12 AM	#13
2011ss/rs Drives: 11 ss/rs RJT w/Black Cherry stripes Join Date: Sep 2010 Location: Little Egg Harbor New Jersey Posts: 2,181 View My Garage	Damn I wish Comcast customer service was on here now they SUCK!!! __________________

08-22-2014, 06:56 PM	#3
jgray1978 Drives: '12 2SS/RS 45th vert, '14 2SS/RS Join Date: Nov 2013 Location: Claremore, Oklahoma Posts: 840 View My Garage	What is William's username on here?

08-22-2014, 08:22 PM	#6
Ringo701 Drives: Ashen Gray 2012 2SS/RS L99 Join Date: May 2014 Location: California Posts: 38	Try this: http://www.camaro5.com/forums/member.php?u=29125

08-22-2014, 10:24 PM	#8
gmpartsman Drives: 2011 CAMARO 2SS IBM Join Date: Apr 2013 Location: cedar rapids ia Posts: 168	there was a service bulletin for 2nd gear grind in 12-13 Camaros.it was released about a month ago

08-22-2014, 10:30 PM	#9
gmpartsman Drives: 2011 CAMARO 2SS IBM Join Date: Apr 2013 Location: cedar rapids ia Posts: 168	PIE0302A: Engineering Information – Manual Transmission Difficult to Shift into 1st or 2nd Gear, Clunk/Grind/Rattle Noise, Clutch Pedal Noise or Poor Operation Models: 2012-2014 Chevrolet Camaro 2013-2014 Chevrolet Corvette Equipped with Manual Transmission show them this,they should be able figure it out from this

08-24-2014, 06:10 AM	#12
TheHorse13 Drives: 2011 Black SS M6 Join Date: Oct 2010 Location: Harpers Ferry, WV Posts: 1,116	The TR6060 transmission/clutch has had problems from the very first year of production. There is only one fix and it comes in around 3,000 dollars in the aftermarket. You will not likely get a resolution from GM. Search the forums here. There are literally hundreds of threads on this subject.