Terrible Service. Day Chevrolet - Monroeville, PA

[scuba264]

I'm completely disgusted with this place. I've been incredibly patient and hate to go to these levels but short of calling the freakin police I don't know what else to even do to get my damn car back.

Screenshot
https://www.facebook.com/photo.php?f...type=1&theater

Actual review
https://www.facebook.com/scuba264/ac...02654196281313

The text if you don't wanna hit FB

Where is my car? I'm fed up with Day Chevrolet and will be sure never to return and to be certain no one closely related ever will either. My 2011 Camaro with 28000 miles spun a bearing last February and was repaired at Day under warranty.

This past Dec 16th (NOTE: 7 weeks and 3 days ago!) My engine was knocking in the morning and I immediately brought it in worried it was the same problem. With the tiny on-site Enterprise with no vehicles and zero customer service from Day offered to see if I needed a ride, I spent over an hour trying to find someone to pick me up. Later that day, got turned away and told I was just low on oil. I did a full synth change, and the next morning was on a flatbed to Day Chevrolet.

It was no less that FOUR WEEKS before Day even pulled my vehicle into a service bay. I know because I stopped to grab something out of the it and FINALLY it was in with an open hood, a service guy "had heard the noise" and that was the end.
I've had little to no communication. I called GM directly and got through to a fairly unhelpful rep who told me Day's "Customer Experience" person would be in touch in 24 to 48 hour. 45 hours later I made my OWN follow up call and talked to the general manager at day who apparently had only been on staff for FOR DAYS. My car has literally been in the building 10 times longer than the GM. (At least he was pleasant. Maybe a win someday for this terrible place.)

I started to get calls after dealing with the general manager but they've fallen off. I've been told that they didn't' want to call with no news but that's exactly the problem. A new engine supposedly is on site and I was told it would be ready NO LATER than last Friday. Here I am this Friday morning still without my vehicle.

It is poor business, mismanagement, and a lack of providing quality service that results in you not being capable of communicating promptly with your customers. I'm at a loss of where to even go from here. I've talked to service managers, general managers, and directly to GM call lines and still am without a car going on two months now. Addressing your social media is my last option to hopefully expedite this horrible experience.

[MMC]

Ask to speak with the dealership owner and contact the BBB. Good luck!