Going on 3+ weeks in the shop at the Dealership for warranty repair!! - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

specialfx · 04-05-2015, 12:35 AM

When should I start to make a stink? At this point it's going on 3 weeks since I made an appt and brought it down to the dealership. I pulled double p0016 codes which is a timing issue. They've checked the crank replaced a cam phaser twice because they put in the wrong part the first time. They said they have checked the timing chain slack. And at this point they say they are waiting for a "GM Engineer" to come out and evaluate. I don't know if they are giving me BS or just waiting to screw me over with something. Anybody have any input, I'm sick of driving the crap Buick they gave as a loner...

Thanks

Candr3535 · 04-05-2015, 12:57 AM

There's no way I would allow this to happen plus my dealer would never do this to me. Especially if they expect me to come an purchase another car from them. But sometimes shit happens. Slow for your headaches

TommyTheCat · 04-05-2015, 11:05 AM

how many miles OP? I hoped the timing chain issues were limited to early LLTs

specialfx · 04-05-2015, 12:28 PM

~11k. According to the TSB my VIN# is likely to have the reluctor on the crank slip and cause these codes, though they claim it's not the case.

specialfx · 04-05-2015, 12:33 PM

Also just noticed that the paperwork they gave me shows a 3/12/15 drop off date and a promised date of 4/17/15. I guess I should have looked at the paperwork before I walked away. Whatever stories they gave me they always planned to have it for over a month. Not sure why or for what reason they would need it for a month, but this is pretty silly. The other closest dealership said it would take a week or two just to look at it and I was SOL on the rental until they looked at it and deemed it a warranty issue. Is this sort of BS happening to anyone else?

TooCool5 · 04-05-2015, 06:31 PM

Never heard of this one.

arkentect · 04-05-2015, 10:14 PM

I feel ya on the slow warranty work.. I'm going 5+ weeks more a motor replacement. Hopefully I'm getting it back tomorrow

TommyTheCat · 04-06-2015, 01:55 PM

Dealers always take long. They had mine 5 weeks to not fix an issue when it was promised in 10 days

Chevrolet Customer Svc · 04-06-2015, 03:47 PM

Hello arkentect,

I am happy to hear that your dealership is replacing your motor. If you have any questions or concerns related to your dealership experience, feel free to send us a private message. Thank you, enjoy your day!

Regards,

Jasmine F
Chevrolet Customer Care

arkentect · 04-06-2015, 04:48 PM

Quote:

Originally Posted by Chevrolet Customer Svc

Hello arkentect,

I am happy to hear that your dealership is replacing your motor. If you have any questions or concerns related to your dealership experience, feel free to send us a private message. Thank you, enjoy your day!

Regards,

Jasmine F
Chevrolet Customer Care

I would thank GM but the truth is I'm paying a good chunk of money for "warranty work." Maybe next time my motor fails under warranty they will cover the whole thing

specialfx · 04-22-2015, 10:09 AM

Just to update everybody, after over 5+weeks at the dealership, I finally got my Camaro back! I brought it in and told them exactly what was wrong and even brought the GM TSB for the crank reluctor. They instead decided to diagnose and spend time going through the engine then later trying to say I brought it in two quarts low(I had just changed the oil, and check it religiously) then recanted on the subject, then they replace cam actuators and test this and that, then stymied by the problem had GM engineering look at it and were told to replace the entire passenger cylinder head, then finally decided to drop the oil pan and discovered the reluctor had spun and that was what needed to be fixed all along.

Then when I go to pick it up, they give me a sob story about how they have over 60 man hours into the repair and that GM might not cover all of it, and that they would be lucky to break even. After giving me this sob story he then says that because of all this trouble we should give them all 10's on the satisfaction survey. Hah!

After I had to be proactive and call multiple times to get updates, wait on hold and get disconnected multiple times. Wait over a month and another week after their absurd "promised by" date. Then wait even further because it needed a "4 hour detail cleaning", which somehow in that 4 hours didn't manage to get the wheels completely clean or dried bugs off the bumper that they got while putting over 60 miles in "test driving" on my car. What do you think I should say on the survey?

The only thing I am "thankful" for is that they didn't void my warranty because I have a catch can and cold air intake. And that is the only reason I didn't rage scream at them and call GM and picket out front because this was pure absurdity.

-Rant Over-

04-05-2015, 12:35 AM	#1
specialfx Drives: 2013 LFX V6 2LS Auto Join Date: Aug 2013 Location: San Francisco Posts: 45	Going on 3+ weeks in the shop at the Dealership for warranty repair!! When should I start to make a stink? At this point it's going on 3 weeks since I made an appt and brought it down to the dealership. I pulled double p0016 codes which is a timing issue. They've checked the crank replaced a cam phaser twice because they put in the wrong part the first time. They said they have checked the timing chain slack. And at this point they say they are waiting for a "GM Engineer" to come out and evaluate. I don't know if they are giving me BS or just waiting to screw me over with something. Anybody have any input, I'm sick of driving the crap Buick they gave as a loner... Thanks

04-05-2015, 12:57 AM	#2
Candr3535 Drives: 2013 ZL1 Triple Black Vert M6 #5591 Join Date: May 2013 Location: Galloway,NJ Posts: 747 View My Garage	There's no way I would allow this to happen plus my dealer would never do this to me. Especially if they expect me to come an purchase another car from them. But sometimes shit happens. Slow for your headaches __________________ 695 RWHP / 660 RWTQ @ 13.5 PSI Dyna-Tech Headers Ceramic Coated w/Super Flo Cats, JRE Custom Rough Idle Racing Cam Package and 125 RWHP Pulley Kit w/ 28% pulley, Custom Tune by Ted, ID850 injectors, JMS Fuel Booster, NGK Plugs, MSD Plug Wires, Roto-Fab CAI, Roto-Fab Big Gulp, Elite Catch Can, Mild to Wild, 90mm VMaxx Ported Throttle Body, Skip Shift Elim., D3 Coolant Resevoir, Separated Clutch Resevoir, and Fuzzy Red Dice..

04-05-2015, 06:31 PM	#6
TooCool5 Drives: 2010 Camaro 1LS 3.6 LLT V6 325 HP Join Date: May 2009 Location: LS Posts: 4,244 View My Garage	Never heard of this one. __________________ 2010 Camaro Auto, Inferno Orange, Titanium Interior, Gearhead Wheels AIRAID CAI

04-05-2015, 11:05 AM	#3
TommyTheCat SHKE BKE Drives: 2013 Camaro Join Date: May 2014 Location: SoCal Posts: 3,105	how many miles OP? I hoped the timing chain issues were limited to early LLTs

04-05-2015, 12:28 PM	#4
specialfx Drives: 2013 LFX V6 2LS Auto Join Date: Aug 2013 Location: San Francisco Posts: 45	~11k. According to the TSB my VIN# is likely to have the reluctor on the crank slip and cause these codes, though they claim it's not the case.

04-05-2015, 12:33 PM	#5
specialfx Drives: 2013 LFX V6 2LS Auto Join Date: Aug 2013 Location: San Francisco Posts: 45	Also just noticed that the paperwork they gave me shows a 3/12/15 drop off date and a promised date of 4/17/15. I guess I should have looked at the paperwork before I walked away. Whatever stories they gave me they always planned to have it for over a month. Not sure why or for what reason they would need it for a month, but this is pretty silly. The other closest dealership said it would take a week or two just to look at it and I was SOL on the rental until they looked at it and deemed it a warranty issue. Is this sort of BS happening to anyone else?

04-05-2015, 10:14 PM	#7
arkentect Drives: 2010 Camaro SGM 1LT M6 Join Date: Jan 2015 Location: Rochester, NY Posts: 1,630	I feel ya on the slow warranty work.. I'm going 5+ weeks more a motor replacement. Hopefully I'm getting it back tomorrow

04-06-2015, 01:55 PM	#8
TommyTheCat SHKE BKE Drives: 2013 Camaro Join Date: May 2014 Location: SoCal Posts: 3,105	Dealers always take long. They had mine 5 weeks to not fix an issue when it was promised in 10 days

04-06-2015, 03:47 PM	#9
Chevrolet Customer Svc Drives: GM Vehicles Join Date: Jun 2010 Location: Michigan Posts: 9,327	Hello arkentect, I am happy to hear that your dealership is replacing your motor. If you have any questions or concerns related to your dealership experience, feel free to send us a private message. Thank you, enjoy your day! Regards, Jasmine F Chevrolet Customer Care

04-22-2015, 10:09 AM	#11
specialfx Drives: 2013 LFX V6 2LS Auto Join Date: Aug 2013 Location: San Francisco Posts: 45	Just to update everybody, after over 5+weeks at the dealership, I finally got my Camaro back! I brought it in and told them exactly what was wrong and even brought the GM TSB for the crank reluctor. They instead decided to diagnose and spend time going through the engine then later trying to say I brought it in two quarts low(I had just changed the oil, and check it religiously) then recanted on the subject, then they replace cam actuators and test this and that, then stymied by the problem had GM engineering look at it and were told to replace the entire passenger cylinder head, then finally decided to drop the oil pan and discovered the reluctor had spun and that was what needed to be fixed all along. Then when I go to pick it up, they give me a sob story about how they have over 60 man hours into the repair and that GM might not cover all of it, and that they would be lucky to break even. After giving me this sob story he then says that because of all this trouble we should give them all 10's on the satisfaction survey. Hah! After I had to be proactive and call multiple times to get updates, wait on hold and get disconnected multiple times. Wait over a month and another week after their absurd "promised by" date. Then wait even further because it needed a "4 hour detail cleaning", which somehow in that 4 hours didn't manage to get the wheels completely clean or dried bugs off the bumper that they got while putting over 60 miles in "test driving" on my car. What do you think I should say on the survey? The only thing I am "thankful" for is that they didn't void my warranty because I have a catch can and cold air intake. And that is the only reason I didn't rage scream at them and call GM and picket out front because this was pure absurdity. -Rant Over-