Be Careful Using GMPartsGiant - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

CamaroCracka · 06-03-2025, 09:50 AM

I was trying to get a warranty replacement on a power steering pump I purchased from them online. In order to warranty the part, they require a diagnostic report from the dealer at my cost. Well, since the part is not in the car any longer, and paying for a diagnostic report to get a replacement is ridiculous, I just won't be using them anymore. I have gotten parts from them in the past and they appeared to be OEM, but this incident tells me their warranty is worthless. I just wanted to give this group a heads up when dealing with them.

SlowLS1 · 06-03-2025, 01:37 PM

Nice to know. Sorry about your experience. Requiring a diag report is crazy.

I have never bought from them for 2 reasons.

I'm sketched out by there being 100 websites that are basically the same.
I've heard to many times that they let you order parts when they are out of stock, and you don't know till later.

mr_honez · 06-24-2025, 09:13 AM

Thanks for the heads up

SS_Dave · 06-24-2025, 09:49 AM

The various "GM Parts..." sites seem to have varying performance. I try to stick with Rockauto.com, local, or aftermarket.

Mr_Draco · 06-24-2025, 11:22 AM

The problem with all of the GM Parts sites is each one is owned by a different GM dealership and run through their service department so it's very hit or miss.

I don't like dealing with any of them unless it's something you can't get anywhere else and even then, I found that going to my local dealer I can usually get the part for around the same price and not worry about shipping cost.

06-03-2025, 09:50 AM	#1
CamaroCracka Drives: 2010 Turbo LS3 Join Date: Dec 2009 Location: Palm Bay, FL Posts: 3,029	Be Careful Using GMPartsGiant I was trying to get a warranty replacement on a power steering pump I purchased from them online. In order to warranty the part, they require a diagnostic report from the dealer at my cost. Well, since the part is not in the car any longer, and paying for a diagnostic report to get a replacement is ridiculous, I just won't be using them anymore. I have gotten parts from them in the past and they appeared to be OEM, but this incident tells me their warranty is worthless. I just wanted to give this group a heads up when dealing with them. __________________ 2010 SS - Kind of an On3 kit, CTR 78/80, CompCam 239/251 620/632 122+4, E85, Z28 suspension and ZL1 diff with Outlaw axles. Gen6 ZL1 brakes. 2011 Vert - 416/w 230/236 .612/.602 115lsa, 1LE suspension w/32mm rear bar. Z28 diff. Gen6 ZL1 brakes.

06-03-2025, 01:37 PM	#2
SlowLS1 Drives: 2010 Camaro SS , 2011 Colorado LS1 Join Date: Jan 2022 Location: Greenville, SC Posts: 1,203	Nice to know. Sorry about your experience. Requiring a diag report is crazy. I have never bought from them for 2 reasons. I'm sketched out by there being 100 websites that are basically the same. I've heard to many times that they let you order parts when they are out of stock, and you don't know till later. __________________

06-24-2025, 09:13 AM	#3
mr_honez Wifey Lover Drives: 2013 2LT to 2SS Manual Conversion Join Date: Nov 2011 Location: Bastrop, Texas Posts: 1,627 View My Garage	Thanks for the heads up __________________

06-24-2025, 09:49 AM	#4
SS_Dave Drives: 2011 Camaro 2SS/RS Join Date: Jul 2021 Location: McKinney, TX Posts: 501	The various "GM Parts..." sites seem to have varying performance. I try to stick with Rockauto.com, local, or aftermarket.

06-24-2025, 11:22 AM	#5
Mr_Draco Drives: 2SS/RS Join Date: Sep 2008 Location: Western North Carolina Posts: 7,339	The problem with all of the GM Parts sites is each one is owned by a different GM dealership and run through their service department so it's very hit or miss. I don't like dealing with any of them unless it's something you can't get anywhere else and even then, I found that going to my local dealer I can usually get the part for around the same price and not worry about shipping cost.