Walk around and inspect your car after a service at a dealer!

[FanDamNCSU]

I made the mistake of not checking my car on my last visit. Now I have a small ding in the body line of my driver side door that I'll have to cover (looks like he opened the door into the lift). Good news is they've done over 3k worth of repairs for free on my Camaro.

[islander033]

Take a cell phone pic of your odometer when you drop it off too.

Hot cars grow mileage when dropped off at stealerships for some reason...

[Happy_Dan]

My dealer does that with you to protect them too when you drop your car off. They note any problems or scratches etc. when they take the car so you can't say they did it. There are different dealers, I am sure glad that Macmulkin is my service dealer and they are the best around here.

[NightmareZL1]

Originally Posted by ZL1-V

I did exactly that when I picked up my car today for a replacement supercharger. No exterior scratches, they did bend some of the fins on the air filter when re installing it onto the Roto-Fab. No worries I can tweak them straight. This dealer does a lot of Corvettes and you know how some Corvette owners can get?

They did bend up my Rotofab as well. Not happy about that one either.

[1hotzl1]

I guess I am the lucky one of the group. My son is a Master tech at the dealership I bought my ZL1 at. The dealership was told the only person that touches the car is my son and that way I know its taken care of.

[ex-SS-ve]

Reading this does not make me any happier that mine has been at the dealer for almost two weeks for a bad trunk seal, dead battery, cel, brake reservoir leak that at paint off brake booster and tires. 6 of those days were just waiting for them to change tires. And get this they hadnt even fixed the paint issue on booster in that time . They want to repaint it. Not happy about it at this point.. Any damage on mine will be the last straw

[Sharkonwheels]

As a matter of course, when I park my cars amongst others, when I start walking away, I take a pic so I have the tags of the cars parked on either side.

At the dealers here, they do a walkaround WITH the customer when it's brought for service, and notate any and all damage, and both customer and service writer sign the RO.

Smart policy for both parties - you guys get the same thing at your dealers?

odometer? I have a Volt (no booing!) and load the onstar app on the iphone, and take a screen capture of the OnStar app showing the odometer with the date and time that it refreshed.

[CanadianZL1#992]

Originally Posted by KLR ZL1

Yes, I do it before with the service advisor and the tech and then again when it is returned. I have already had to have a front wheel replaced on my very first oil change and did not see it until I washed the car 4 days later. The dealer had to replace the rim. Was not cheap, but they did it as warranty. The funny thing though was when they told me to bring my car in when the rim got there so they could take the car down the street to have the rim swapped, I was like HELL NO. If you can't pull my car into a service bay without damaging a rim then what makes you think you are going to drive down the street. I just meet the rim at the Discount Tire store when it came in. The nerve of some people. I also have some good stories of service on my wife's car. Like a very small oil leak that took the dealer 6 months to fix. Talking about service stress. I think that most service techs just don't get what it means to actually be in service and actually take pride in your work. And lets not mention the FREAKING greasy had prints that you have to clean off when you get your car back. OK I am done for now.

My wife took her CTS coupe in for service at the Cadillac dealer for an oil change and the service writer kept insisting the were going to inspect the brakes and rotate the tires front to back. I'm sure they were going to tell her she needed brake pads!!! She promptly informed them the tires could not be rotated in front of a bunch of people, the service writer said sarcastically" oh and why is that" she said because the back tires are wider than the front!!! He never said another word to her. Lol

[fbodfather]

Originally Posted by Sharkonwheels

As a matter of course, when I park my cars amongst others, when I start walking away, I take a pic so I have the tags of the cars parked on either side.

At the dealers here, they do a walkaround WITH the customer when it's brought for service, and notate any and all damage, and both customer and service writer sign the RO.

VERY GOOD suggestion --

[hurachi]

This is off the subject, but maybe you guys could help. I read the story about the guy in Delaware that had his car wrecked by a service writer. I had a similar but different experience with a dealer here in South Carolina. Had a 2007 Silverado, all set to trade on 2010 Camaro when they were new. The transmision had a leak in the truck, no prob still under waranty I thought, and thought wrong. Three atempts by the dealer to fix the trans, and it sat at another dealer waiting to go back to GM under substitution of colateral. The second dealer offered to trade the truck on another Silverado or a Cobalt. Yes a Cobalt and no I did not slap him. I asked what about the deal that was already in the works to trade on a Camaro. I was told Chevy only built about 1500 of them before they declared bankruptcy and none were available. Three days later I was told a "hold" had been put on the truck, second dealer claimed that never hapened before. Long story short I recieved a letter from a repo yard in Darlington saying the truck had been sold. After two years, three attorneys and the Sheriff's department paying the dealer a visit i recieved a forgiveness letter. Any ideas? I was current on the payments.

[NightmareZL1]

Originally Posted by ex-SS-ve

Reading this does not make me any happier that mine has been at the dealer for almost two weeks for a bad trunk seal, dead battery, cel, brake reservoir leak that at paint off brake booster and tires. 6 of those days were just waiting for them to change tires. And get this they hadnt even fixed the paint issue on booster in that time . They want to repaint it. Not happy about it at this point.. Any damage on mine will be the last straw

They just replaced the booster on mine from the same issue. Booster replaced as warranty issue. They will also have to repaint the area under the master as the brake fliud damage the paint under there as well. Service manager, said that will also be warranty because the paint damage resulted from the leaky master.

And, my battery died while in sevice for two weeks. WTF??

[tones2SS]

Sorry to hear about your car.
Why was your car at the dealership for 3 weeks straight? Did you say the battery died as well? They must not have been starting it/test driving it that much.

[NightmareZL1]

Originally Posted by tones2SS

Sorry to hear about your car.
Why was your car at the dealership for 3 weeks straight? Did you say the battery died as well? They must not have been starting it/test driving it that much.

Yep, 22 days at dealer. They partially fixed one of the issues and didn't touch anything else. I picked up the car with the Repair order left open because they were not done working on it, but did not want to continue paying for my loaner car.

At the 14 day mark, they asked me to take the car and return it later to finish the work. But, when I went to start it, it would not crank. battery test indicated dead cell in batt (12 month old). they kept the car, changed the battery and then the brake booster that week.

The whole time, my car sat in the sun, cooking, and getting scratch by thier lovely mechanics and lot attendants.

I am not happy that I still have to go back so that they can finish attempting to fix my car.

[Sharkonwheels]

Originally Posted by fbodfather

VERY GOOD suggestion --

I thought it was normal.... But all the AutoNation Chevrolet dealers I've gone to, have a check-in sheet with an area like a rental car agreement, where you can mark off any existing damage.

Protects both parties, IMHO