Not impressed with this call.

[ChriSS84]

Originally Posted by PUNKIN

those must be some fancy ground effects...what could possibly cost an additional 35 k over what you already paid...

NOT 35 K

$3,500!

I would ignore them and if they keep on you then pay an attorney a couple hundred bucks to look into the matter for you..

[earn88hardt]

if you have the title it's a done deal.

[ROD1]

Paid in full means paid in full, not "you owe us another $3500". Trust me , if you made a mistake like that, do you really think they would send you the $3500? Uhmmmm....... no!

[Mayhem]

Looks like they are saying, that the Business Manager made a couple mistakes.

Refunded my VISA that day appox 900 bucks because they "over-charged" me. When he calculated what I paid and what I was supposed to pay.

I paid a 2500 deposit... got the 1000 GM loyalty discount... and paid the remaining balance via a Bank-draft. totalled it up infront of me by the business manager... reached a price including the extended warranty (which I was under the impression was a GM warranty.... but it is a seperate company)

Anyways... we agreed on what I owed. as per his calculations... and I handed over the cash, they refunded the overpayment.

3 months later. They are sayin that he (Business manager) made errors. Shouldn't have refunded me because they were not over-charging me but instead claim to have been collecting too little.

So they are saying that the total should have been $3500 higher if calculated correctly.

I don't know what to make of it.

But even if I were to have to pay it up.... It's pretty ridiculous to settle a deal with someone. finalize everything all paid up... 3 months later..

"Oh hi.. now that you have been living and spending in accordance to what you have left... we want 3500 more because of our mistakes. Come in and pay up ASAP."

I don't know.. I always figured a done deal was a done deal. Not cool to have several thousand dollars owed thrown in your face MONTHS down the road under the impression that everythings settled.. I wouldn't have managed my money the same way the past 3 months had I been 3500 further in the hole than I believed I was.

Regardless of any calculation issues... We signed a contract and agreed on a price. I paid that price.... I think it's shady to come back so much later looking for more $$.

But if it is infact a "calculation" error... I don't know where I stand in regards to legal obligations. If individual things did add up to the total they claim (but did not agree upon with me).

Gotta say my overall dealings with this dealership have been overall, very frustrating and unpleasant & confusing.

From realizing my car was smothered in SWIRLS when I took it home and them denying that their elite shop guy would have ever done something like that. Because he has NEVER put a swirl on a car before.. (Have yet to get rid of these swirls). And refusing to do anything about it because "You have no way of proving that it is our fault, (smarmy chuckle) it could have been done at the factory for all we know!"

Likely... because we all know they like to swirl the Camaro's as they go down the line right??? Just for giggles.

Constant misinformation in regards to my delivery date up until it finally arrived months later than promised.

A complete lack of willingness to negotiate anything.

And a shady incident where I found my soon to be delivered Camaro on Craigslist. Due to "an error, one of the other guys in the dealership wasn't aware I was keeping the order".

After we had discussed me probably cancelling the order after so much frustration and hassle. But later came to an agreement that I would give it more time and wait for delivery + keep my order.

I even called to verify, "so we do understand that I am keeping this order right?" "Oh yeah everythings set without a doubt the car is yours". So.... just out of curiosity, how come there seems to be a Camaro exactly the way I ordered it, expected to be delivered when mine will be, on craigslist being sold by the dealership?

This question was followed by a very akward pause and "I'll look into it, goodbye".

I ended up toughing it out, getting my damn car and hoping I was done with it all...

3 Months later.. much to my dismay.. Here we go again with the nonsense.

[Mayhem]

And as for the ground effects, just for clarification... they are not saying this 3500 is owed for the GFX specifically.

The GFX are just in being painted right now and that was the phone call I was expecting to get.. (Lets put the GFX on!) not.... "btw you owe us 3500!"

The 3500 they claim is owed is based off of their "miscalculations" of the total. during our agreement/paperwork/payment process on the date I picked up & paid for my car.

[Orange5thGen]

If the car is delivered the business manager bonus and salary will easily pay the 3500.00 for his mistake. If I deliver 3500.00 worth of computers to my customer by my mistake do you think I would send a bill to my customer saying opps I made a mistake you need to pay me for the other computers because I did my paperwork wrong. NOT depending on what state you are in.

See an attorney to cover your six!

Originally Posted by Mayhem

Looks like they are saying, that the Business Manager made a couple mistakes.

Refunded my VISA that day appox 900 bucks because they "over-charged" me. When he calculated what I paid and what I was supposed to pay.

I paid a 2500 deposit... got the 1000 GM loyalty discount... and paid the remaining balance via a Bank-draft. totalled it up infront of me by the business manager... reached a price including the extended warranty (which I was under the impression was a GM warranty.... but it is a seperate company)

Anyways... we agreed on what I owed. as per his calculations... and I handed over the cash, they refunded the overpayment.

3 months later. They are sayin that he (Business manager) made errors. Shouldn't have refunded me because they were not over-charging me but instead claim to have been collecting too little.

So they are saying that the total should have been $3500 higher if calculated correctly.

I don't know what to make of it.

But even if I were to have to pay it up.... It's pretty ridiculous to settle a deal with someone. finalize everything all paid up... 3 months later..

"Oh hi.. now that you have been living and spending in accordance to what you have left... we want 3500 more because of our mistakes. Come in and pay up ASAP."

I don't know.. I always figured a done deal was a done deal. Not cool to have several thousand dollars owed thrown in your face MONTHS down the road under the impression that everythings settled.. I wouldn't have managed my money the same way the past 3 months had I been 3500 further in the hole than I believed I was.

Regardless of any calculation issues... We signed a contract and agreed on a price. I paid that price.... I think it's shady to come back so much later looking for more $$.

But if it is infact a "calculation" error... I don't know where I stand in regards to legal obligations. If individual things did add up to the total they claim (but did not agree upon with me).

Gotta say my overall dealings with this dealership have been overall, very frustrating and unpleasant & confusing.

From realizing my car was smothered in SWIRLS when I took it home and them denying that their elite shop guy would have ever done something like that. Because he has NEVER put a swirl on a car before.. (Have yet to get rid of these swirls). And refusing to do anything about it because "You have no way of proving that it is our fault, (smarmy chuckle) it could have been done at the factory for all we know!"

Likely... because we all know they like to swirl the Camaro's as they go down the line right??? Just for giggles.

Constant misinformation in regards to my delivery date up until it finally arrived months later than promised.

A complete lack of willingness to negotiate anything.

And a shady incident where I found my soon to be delivered Camaro on Craigslist. Due to "an error, one of the other guys in the dealership wasn't aware I was keeping the order".

After we had discussed me probably cancelling the order after so much frustration and hassle. But later came to an agreement that I would give it more time and wait for delivery + keep my order.

I even called to verify, "so we do understand that I am keeping this order right?" "Oh yeah everythings set without a doubt the car is yours". So.... just out of curiosity, how come there seems to be a Camaro exactly the way I ordered it, expected to be delivered when mine will be, on craigslist being sold by the dealership?

This question was followed by a very akward pause and "I'll look into it, goodbye".

I ended up toughing it out, getting my damn car and hoping I was done with it all...

3 Months later.. much to my dismay.. Here we go again with the nonsense.

[kozmo]

If I already had the car and they tried to get 3500 more three months later I would tell them to stick the ground effects where the sun dont shine and find another dealer...

[WyteMamba]

tell them u will pay after the install the gfx.... then take tell them to try and collect it with your signed documents.

[CamaroFemme]

Instead of telling us, tell them. Then tell the BBB. Also, tell us which dealership this is so no one here will be giving them our business.

[HeavyD]

Just sit down with them and talk about where and how the error occurred. Double check your math too, maybe something legit was missed. I wouldn't tell them to just F-off, I would image they would just put a lien against your car, or put your name in collections or something to hurt your credit. When I bought my truck from a dealer years ago I paid in full with certified check from the bank. Two years later they called me and said I was overdue to have my LEASE CONTRACT renewed!!! I told them I didn't lease it, I bought it! They told me I was making a mistake! I told them they better double check that and call me back. They never did, how embarrassing that must have been! Point is, mistakes do happen. I hope they did in your favor!!!

[LOWDOWN]

The Canadian retail price for the GFX Package, thru Parts, painted and installed, runs $3,000+...

Was the GFX Package included in the original contract, including paint? Or, are they trying to collect for it now?

In Canada, where Consumer Protection laws are more substantial, if the error is THEIRS, it's likely "Too bad, so sad" time for them...

[calflan]

Not to be cruel in any way, but it would seem you were a bit wishy washy about the delivery based on bad info from the delivery. Also sounds like they felt able to treat you however THEY saw fit. Based on this, sounds like they still feel that way and feel even confident enough that you'll come in and pay for their screw up.

I would;
1 - go pick up your ground effects - unpainted - right away. Tell them to stop work on them right now. Pay for what they have done on them and if nothing even better, just get them away from the dealer. You HAVE to know they are going to hold you hostage to the GFX until they get their $3500 right ? Get them NOW so you keep them. Get them painted elsewhere. Based on VIN, a body shop can match your paint fine and very likely for less cost.
2 - Talk to them about the $3500 and ask them what you are asking here, 'how can they come up with a $3500 mistake 3 months after delievry ?' Get aggressive and ask them if THEY feel this is good business. Ask if they have ever had this happen before. Finally, ask how they will handle this if the amount is not paid, since you hold the title and believe this to be poor business and in your opinion,they should be responsible for the debt, not you. Cost of doing business and doing it poorly is the bottom line for them. Keep your cool and DO NOT GET IRRATE WITH THEM. Write down all their responses and then contact Chevrolet regional sales office direct. Ask how they feel this should be handled. Dealers have been shut down all over the place and this one sounds like they might have been a good candidate based on how yoiu were treated through the sale, delivery and post delivery. If no satisfaction is reached, contact the BBB and advsie of entire incident and sale process and their claim of outstanding funds. See what BBB says about your liability. Finally, contact an attorney and see how they feel about it. You may make the dealer go away simply by threatening to take legal action AND including all your legal fees in the final decision - meaning if they challenger you and they lose, they are out $3500 plus legal fees you owe attorney.

I would NOT plan on doing business with these guys again. Find another dealer or authorized Chevy shop and do all through them.
Sounds like they made it unclear about the extended warranty as well, which is a trick to share business with their chosen extended warranty company - which likley means they also get a kickback from THAT company.

Either way, bottom line is, they made out on this sale and are looking to do even better. They charged over MSRP while many were not, sold you on a extended warranty (which is usually suggested by financial experts not to buy when you buy a car) and treated without proper customer respect.

I would not feel for their position, nor trust them.
AND I'd bet you can be damn sure they will play games with your GFX if they have them and you disoute their claim about the $3500. They will likely hold the GFX until they get paid the $3500 plus painting, etc.

Bad business, poor dealership. Don't reward their conduct by giving them business. YOU are the consumer here. THEY rely on you, don't forget that.

[Booster]

What dealer is this please?

[Banshee]

I am playing both sides of the fence here...the dealer and you the customer...bear with me.

A signed contract is a signed contract. If this matter was escalated say in a LEIN or court, you will likely win.

A dealer has in place competent individuals to perform the contracts and math. The dealer IS NOT telling you to ante up, they are playing the intimidation game with your GFX. If I read this correct, the originating dealer has your GFX and using them as collateral?

If that is the case, I would get the GFX done and installed. If they refuse, then contact your local television "problem solvers" and tell them that you signed a contract, took delivery, then 3 months later, they want $3500 or holding your property hostage.

My contention? It is their error. If perchance you knew that the car was $3500 less than what you thought at the time of the deal, you should pay up. I do not agree with the dealer re evaluating their paperwork 90 days later and only when you have service done.

What if they overcharged you $3500 and 90 days later you or a friend (or maybe an accoutant) realized the error. Wouldn't you want to rectify the issue and get your refund?

The way the dealer is going about this is questionable. I would ask Camaro Scotty, Anna or Becky their thoughts (Camaro sales on C5)

If your option and revelation is that the Camaro was $3500 less, then make a payment plan with the dealer for $100 a month or finance it through GMAC at 0% or have them finance the $3500 and have them pay ANY finance charges for their error. Hell, it is their professional error...Agree to pay $2500 of it interest free and see if they bite. I would stay out of court as litigation can make a $3500 matter cost you $10k. I know.

What exactly did you order, what was the sales price before down payment, incentives and pre tax?