Customer Complaint thread

[ShnOmac]

Originally Posted by Hylton

Well it should be a piece of cake after your last post since you are not an automotive expert.....

His post was common sense.....

[Tran]

If everyone can't discuss this topic without letting their emotions get the best of them, which results in sarcastic jabs or even direct insults against each other, then your post will be deleted and/or thread locked.

If you feel like you can't post in a respectful and constructive matter at the moment, then please move on to the next thread and come back when you can. Thank you.

[UCF w00t]

I'll take a stab at it (sorry it's not as succinct).

1) Where are the early cars and when can people expect them to be delivered? Even if it's 2 months from now... a half-way accurate estimate would be nice. Dealers should be given information when they contact the DBC. Not stonewalled.
2) Sold order R6P cars should have at least some sort of priority over retail stock orders. Even if it's just after they're actually submitted to production. If there's a hold up, the TRE orders should get the shaft.
3) In general, more information about things. Most of it is too late as the details have already come to light. But going forward, we would like a little more transparency. I don't want to here what Toyota does or Honda does or Ford does. GM has to go above and beyond what the other guys do and make every possible step to appease their customers.

Originally Posted by Milk 1027

I'm just going to say one thing about all this.

I wouldn't be surprised if Scott and all the other GM people stop coming here and giving us all the info.

I take it you haven't noticed a trend as of late. What happens when we have a full on "panic du jour"? The blogs, particularly Jalopnik, pick up on it. That means big time negative publicity. Taking their ball and going home won't solve this. Only MORE involvement and information will.

[pinkcamaro10]

Well needless to say I'm with you guys on this one..

I think i need to stop coming to this forum, because everytime i get to reading something else pisses me off, I'm so sick of being disappointed. ugh!

[bobby35ny]

Not to hijack the thread but I was wondering. Do you think 14,000 preorders thru GM a curveball? Were they expecting much less?

-bobby

[72Zmaggie98Z]

My car showed up at the dealership today, we ordered it 12/17/08 Cyber Grey Metallic. Very satisfied with the process. Only down side we have not received our two order packets. Working with GM customer service on that.

[Mindz]

Correct me if I'm wrong, but all I see from this thread is...

"We ordered first, we should get ours first. Why hasn't it arrived...They said we had to order first to get ours first..."

and the response...

"Well we're building them as fast as we can, we're proceeding as we have always planned to, and are accomplishing everything we said we would."


This summarizes the thread in 1-2 sentences for both sides of the argument.






Now for my comments:

Originally Posted by Hylton

Perhaps indicating back in October, that ordering a car in October would not guarantee it would be built before one ordered in April, would have been something worth communicating to your customers. It was not.

Originally Posted by UCF w00t

My first problem is that the preordering system was a farce (this is the stupid decision I was referring to). If GM had done no preorders and just started taking orders when the first allocation cycles opened back in February, we all would have been much better off (including you, personally!); so many of the issues would not have been issues at all. You may say, "fine, don't preorder, that was your choice". Well not really. Our hand was forced by the fact that if we didn't preorder, we would have no guarantee of when we could get a car, or so we were made to believe.

Who said this? GM or the dealers? I don't remember a single time when I thought (I need to pre-order to get mine first. They had talked about the pre-orders being a census for what options and how many of each type they should initially bring out BEFORE OCTOBER 13th. So if you ordered because you were "forced to" I think you may need to take a trip down memory lane.

Originally Posted by UCF w00t

Now, how come when a dealer calls up the DBC, they can't find out why their customer's car is lost in space? Why can't they get any sort of ball park as to when the ship will sail it on in? It seems like you (not necessarily you personally but GM) like to give out a bit of information just to get us in a frenzy and then clam up. You can't have it both ways. You either have to open up or clam up. Giving out little bits here and there isn't going to cut it. You only anger people and force them to want more. I would argue that the right course of action is almost full disclosure. But I'm sure many within GM would disagree. If you'll notice, all of these boil overs could be solved by more information. If GM would have written up an explanation of the preordering system and the plans for order production in some official documentation, we wouldn't be at this point. When the information is given, it all subsides. Even if we don't like the answer (ABL), it cools off rather quickly once the facts are known. When we're left all alone here just to stew on issues, the only option is eventual boil over. Another example… break weights.

Again, you ordered before knowing anything and now you're complaining about an order?

Originally Posted by 2010 SS RS

So all of us need to think before posting. Not saying that constructive critisism is not a good thing and most of what has recently been said has been in a respectful but honest manner. It is really a case of mis-information, lack of information, and unjust procedures that I have found to be the upseting part. There is no reason that production could not be limited to R6P orders until they are filled. It would just increase demand in the future by having us nuts that are emotionally tied to the Camaro driving the demand. I know that most of us preorders were under the impression that the reason you preorder is to secure your spot in the first production not second to orders after 3-16-09.

Someone with some sense...

Originally Posted by 2010 SS RS

Stated not stated written non written it was implied that this was why we needed to preorder and put down deposits and buy a 36000 dollar car sight unseen.

implied by what exactly? I am back at my first question now.




So we are at the point now where we know this was a mis-communication for the people who are complaining, but what is the exact reason you thought pre-orders were for the first ones built? Can you guys provide a source for this mis-information?

We know your complaints, but can you source the problem so maybe we can lay this discussion to rest, and possibly fix it for future occasions?

[bobby35ny]

A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in stores due to their popularity. Companies were then given the idea to allow people to reserve their own personal copy, before the release, which has been a huge success. Pre-orders allow consumers to guarantee prompt delivery on release, manufacturers can gauge how much demand there will be and hence how large initial production runs should be, and sellers can be assured of minimum sales. Additionally, high pre-order rates can be used to generate publicity to further increase sales.

Summary, We would be happy if a car ordered in NOV 08 was delivered to the customer BEFORE a car ordered in March 09.

-bobby

[GRM RPR]

Originally Posted by Mindz

Correct me if I'm wrong, but all I see from this thread is...

"We ordered first, we should get ours first. Why hasn't it arrived...They said we had to order first to get ours first..."

and the response...

"Well we're building them as fast as we can, we're proceeding as we have always planned to, and are accomplishing everything we said we would."


This summarizes the thread in 1-2 sentences for both sides of the argument.






Now for my comments:



Who said this? GM or the dealers? I don't remember a single time when I thought (I need to pre-order to get mine first. They had talked about the pre-orders being a census for what options and how many of each type they should initially bring out BEFORE OCTOBER 13th. So if you ordered because you were "forced to" I think you may need to take a trip down memory lane.




Again, you ordered before knowing anything and now you're complaining about an order?





Someone with some sense...



implied by what exactly? I am back at my first question now.




So we are at the point now where we know this was a mis-communication for the people who are complaining, but what is the exact reason you thought pre-orders were for the first ones built? Can you guys provide a source for this mis-information?

We know your complaints, but can you source the problem so maybe we can lay this discussion to rest, and possibly fix it for future occasions?

I think it would be called "Get In Line".

When I go to Disney Land and reserve my spot on a ride via a reserved ticket I sign up for earlier in the day I should expect to move to the front of the line at that reserved time. Not have to wait behind people just forming in the line that has been going all day long.

[Mindz]

So the two posters above me automatically thought it works the same way as a line in disneyland? Again, did anyone say "YOU MUST ORDER TO GET YOURS FIRST" or did you just assume wiothout doing any sort of research at all?


EDIT: BTW 500

[67camaro99]

Mindz... you are sooooooo right...
Somehow people here think they have a RIGHT TO DEMAND ANSWERS????
Are you serious... I mean seriously? Demand and question What John Fitzpatrick is doing or not, and why he does not answer directly?

GM owes you nothing. Worse yet, they are spoiling the CAMARO experience... (for themselves)
Dealers have camaros that they have sold, why did I pre-order? Because like Burger King, your having it YOUR way... damn, you dont know that answer?
Reading this pisses me off, because so many come off like spoiled little kids, worse actually!

[bobby35ny]

Originally Posted by Mindz

So the two posters above me automatically thought it works the same way as a line in disneyland? Again, did anyone say "YOU MUST ORDER TO GET YOURS FIRST" or did you just assume wiothout doing any sort of research at all?


EDIT: BTW 500

"YOU MUST ORDER TO GET YOURS FIRST"

So you think is just fine for a person who orders in MAR 09 to get his car before the guy who ordered in Nov 08?

-bobby

[67camaro99]

Originally Posted by bobby35ny

"YOU MUST ORDER TO GET YOURS FIRST"

So you think is just fine for a person who orders in MAR 09 to get his car before the guy who ordered in Nov 08?

-bobby

IF the person who ordered first gets it by Q3, whatz the problem?
It was said thats when orders would be filled... if YOU failed to know that, oh well...

[Mindz]

I read the instructions and literature that gm had put out saying "The pre-orders will be a census to see how many of each car we build..." which means it wasn't a "get in line" kind of thing.

If you knew that, then you wouldn't be complaining right now. I'm trying to figure out why people thought it was pre-order means you're buying the car when GM clearly said it wasn't that way back before they took pre-order number 1.