Customer Complaint thread

[Silver Streak]

Originally Posted by GRM RPR

Oh yeah...hmmmm the thread says Still No Car, Compiled Complaint Thread...and you are here because ????? ...you want to flame on upset customers

Yeah that was really harsh! Some real flaming going on there. I didn't know this thread was just for people who want to complain. I thought it was an open discussion or should I say a GM bashing session! And maybe some research would keep the complaints down. Wow what a thought!

[z28mass]

I am in the same boat.
Ordered 10/20/08
and still at 1100.
Not fair people just ordered last month and already know their cars were built. What is up with that? Yes we should be upset still sitting on that code.

[GRM RPR]

Originally Posted by Silver Streak

Yeah that was really harsh! Some real flaming going on there. I didn't know this thread was just for people who want to complain. I thought it was an open discussion or should I say a GM bashing session! And maybe some research would keep the complaints down. Wow what a thought!

All I am saying is you tell the guy that he needs to do his research but have you bothered to read at least the last 3 or 4 pages of this thread. Plenty of that "harsh" rhetoric already. It has already been said.

[Hylton]

Originally Posted by Mindz

I read the instructions and literature that gm had put out saying "The pre-orders will be a census to see how many of each car we build..." which means it wasn't a "get in line" kind of thing.

If you knew that, then you wouldn't be complaining right now. I'm trying to figure out why people thought it was pre-order means you're buying the car when GM clearly said it wasn't that way back before they took pre-order number 1.

Hey Mindz - can you please direct me to where GM has stated this? I'd like to read it. Thanks.....

[Hylton]

Originally Posted by Mindz

Actually I did pre-order. I'm just being patient because I was informed and knew what I was getting into.

Order number please?

[Silver Streak]

Originally Posted by GRM RPR

All I am saying is you tell the guy that he needs to do his research but have you bothered to read at least the last 3 or 4 pages of this thread. Plenty of that "harsh" rhetoric already. It has already been said.

Yes I read the whole 22 pages of these compiled threads, and this one specifically I have read it and understand it. It is as simple as this (which really isn't simple but understandable), IMO anyways. I never seen anywhere that GM said 1st come 1st serve, if people assumed this....well, and if they were told this it was not from GM. The dealers are responsible to how they sort their allocations out and GM has no authority over this. GM cannot possibly build the orders in the order they came, there are way too many factors in this equation but just try for a few minutes and think about it. I believe that in their plans, screwing over the enthusiast was not part of their evil scheme and nor is it what they are doing. There are dealers out there taking advantage of the situation and GM cannot control this, take it up with your dealer and write/call your representatives if you really want to solve this problem. If there was the same kinda passion directed to the sources of these problems instead of bashing GM who's hands are tied because of bureaucracy and/or policies as there is in this thread, well you just might get something done. I think there are things to be mad at, but most of these complaints are misguided. What really gets me though is to attack a man who many knows as "the worlds greatest living Camaro enthusiasts", "Mr. Camaro", "F-bodfather" for trying to ease our tensions, trying to explain something that is really complicated and dynamic as the auto manufacturing business is. He is a fellow Camaro enthusiasts who he and few others had enough passion and drive to get this great car into production when most had already written it off. The lack of respect that has been given to him and others including GM is disheartening. We are suppose to be enthusiasts, instead we are bashing the very company and people that has brought back an icon because of us the "enthusiasts". Good grief.

There is time to voice and then there is time to listen. I think we need to listen a lil more.

[2010 SS RS]

I have only one thing to add. When I go to Best Buy (dealer) and pre-order Madden 2010......People off the street dont get them walking in off the street until mine is delivered to me. Thanks EA sports.

[PieNsky]

[QUOTE=Hylton;443253]If a dealership has unsold allotment due to not participating in the pre-order activity then sells to a walk-in, "THE LINE STARTS BACK THERE PAL".[/QUOTE]

LOL!!!
No, really, I did laugh out loud when I read that! It's like we all go over and beat them up for trying to cut in!

[67camaro99]

When you go to Best Buy, the product they are selling is MASSED produced, held, and then shipped in Volume.
So, should GM hold 15K CAMAROS, wave a magic wand, and all Chevy Dealers have the CAMARO on MAY 6th? Better Yet, March 16th?????

[PieNsky]

Originally Posted by Silver Streak

Yes I read the whole 22 pages of these compiled threads, and this one specifically I have read it and understand it. It is as simple as this (which really isn't simple but understandable), IMO anyways. I never seen anywhere that GM said 1st come 1st serve, if people assumed this....well, and if they were told this it was not from GM. The dealers are responsible to how they sort their allocations out and GM has no authority over this. GM cannot possibly build the orders in the order they came, there are way too many factors in this equation but just try for a few minutes and think about it. I believe that in their plans, screwing over the enthusiast was not part of their evil scheme and nor is it what they are doing. There are dealers out there taking advantage of the situation and GM cannot control this, take it up with your dealer and write/call your representatives if you really want to solve this problem. If there was the same kinda passion directed to the sources of these problems instead of bashing GM who's hands are tied because of bureaucracy and/or policies as there is in this thread, well you just might get something done. I think there are things to be mad at, but most of these complaints are misguided. What really gets me though is to attack a man who many knows as "the worlds greatest living Camaro enthusiasts", "Mr. Camaro", "F-bodfather" for trying to ease our tensions, trying to explain something that is really complicated and dynamic as the auto manufacturing business is. He is a fellow Camaro enthusiasts who he and few others had enough passion and drive to get this great car into production when most had already written it off. The lack of respect that has been given to him and others including GM is disheartening. We are suppose to be enthusiasts, instead we are bashing the very company and people that has brought back an icon because of us the "enthusiasts". Good grief.

There is time to voice and then there is time to listen. I think we need to listen a lil more.

Thank you for your kind words
LOL,
I was at the show in Louisville whre GM had people there to inform them of the new Camaro. I was told that mine should be one of the early ones built, why I should expect it in May, in fact.
Well, well, well... I'm still at 1100.

[3 SS's]

Heres my question to all you defenders out there.

Do you really think its fair that someone can walk into a dealership in March/April 09 and get a car sooner than someone that walked in on the first possible day of Oct 08

[67camaro99]

Originally Posted by 3 SS's

Heres my question to all you defenders out there.

Do you really think its fair that someone can walk into a dealership in March/April 09 and get a car sooner than someone that walked in on the first possible day of Oct 08

SINCE THEY ARE GETTING IT OFF THE SHELVE, AND NOT ORDERED THEIR WAY, YES!

[Arioch]

Assumptions are when one fills in their gaps of knowlege to formulate a plan of action or at least that's one way it can be done. Pre-orders mean that you get first dibs on the product. That is the definition. There is no assumptions factored into that. The argument that people were making assumptions is like saying "This car here is RED." When the reality is the car is not red at all but BLUE. Its a miscommunication of facts either intentionally or unintentionally.

If your going to call it a preorder program then you build the preorders first, its really that simple. If you want to build the preorders over a defined period of time (2 quarters) and build sold cars also during that time period you should be more up front about it before people start plunking down deposits. I totally get that GM for a given month due to constraints might not have all the right combination of materials to match up with preorders and they would need to fill in the rest of the cars being built with sold cars. Although to be honest I would expect that to happen more towards the later portion of the preorder build cycle due to one having more options as you built the first half of the preorders. In any regards it appears that GM was thinking from the beginning that they are only going to build maybe a 50/50 mix per month of preorders/otherorders.

Everyone of course wants their cars as soon as possible but I think most of us are smart enough to understand that they arent going to be able to get them all built first. The problem is using a preorder program to generate sales when in fact you are doing something totally different from a preorder program.

For you guys who think its awesome that someone who ordered 6 months after you can get a car before you did. Cool. Glad you are ok with that. Sounds like your pretty happy campers and I'm really happy for you. But dont try to tell me or others like me that we are idiots for thinking the way we do.

[Hylton]

Originally Posted by Silver Streak

Yes I read the whole 22 pages of these compiled threads, and this one specifically I have read it and understand it. It is as simple as this (which really isn't simple but understandable), IMO anyways. I never seen anywhere that GM said 1st come 1st serve, if people assumed this....well, and if they were told this it was not from GM. The dealers are responsible to how they sort their allocations out and GM has no authority over this. GM cannot possibly build the orders in the order they came, there are way too many factors in this equation but just try for a few minutes and think about it. I believe that in their plans, screwing over the enthusiast was not part of their evil scheme and nor is it what they are doing. There are dealers out there taking advantage of the situation and GM cannot control this, take it up with your dealer and write/call your representatives if you really want to solve this problem. If there was the same kinda passion directed to the sources of these problems instead of bashing GM who's hands are tied because of bureaucracy and/or policies as there is in this thread, well you just might get something done. I think there are things to be mad at, but most of these complaints are misguided.

What really gets me though is to attack a man who many knows as "the worlds greatest living Camaro enthusiasts", "Mr. Camaro", "F-bodfather" for trying to ease our tensions, trying to explain something that is really complicated and dynamic as the auto manufacturing business is. He is a fellow Camaro enthusiasts who he and few others had enough passion and drive to get this great car into production when most had already written it off. The lack of respect that has been given to him and others including GM is disheartening. We are suppose to be enthusiasts, instead we are bashing the very company and people that has brought back an icon because of us the "enthusiasts". Good grief.

There is time to voice and then there is time to listen. I think we need to listen a lil more.

SS - perhaps the solution is for GM to have someone on here who can answer to the concerns of customers and leave Scott to speak to general enthusiasts concerns.

All business, regardless of product or service are going to have upset customers. Many of those customers will be on the wrong end of the argument but when it comes to the 5th gen, it seems the customer is always wrong.