Top Replacement on Tramtwo's 2011 2SS Vert

[Angrybird 12]

Originally Posted by tramtwo

Dropped the car off today at the GM recommended new dealership. I showed them all the issues and damage caused during the last repair and of course they are going to address the still leaking top.

Was a tad nervous when I showed up to get the rental car this dealership had arranged for me... half expected to see the fbodfather get out with his baseball bat.

I hope that thing came with a $100 gas card......

[tramtwo]

Originally Posted by Angrybird 12

I hope that thing came with a $100 gas card......

It will probably STILL do better than my SS around town.

[tramtwo]

So, car has been with the new dealer (that GM picked) for 4 days now. I am bing told that they can fix some of the issues but for the 'other' issues the car will have to be returned to the original dealership... so says the regional rep. (GM told me I would not have to deal with them any more)

They are giving you the run around and us the run around and we don't want you to have to deal with them anymore.

I absoultly have no idea what to do at this point.

[babytiger]

jeez tram. i can't imagine. and the fact you have to go back to the old dealer, unbelievable.

[SSTOKED]

That is just bullshit. Have you tried the GM Executive office to elevate it? I think Dan Ackerson should given one of these problem verts to deal with as an undercover boss at one of these lousy service departments. Then have the Brand Quality tell him all this nonsense.

[Angrybird 12]

Originally Posted by tramtwo

So, car has been with the new dealer (that GM picked) for 4 days now. I am bing told that they can fix some of the issues but for the 'other' issues the car will have to be returned to the original dealership... so says the regional rep. (GM told me I would not have to deal with them any more) I absoultly have no idea what to do at this point.

Can you contact the GM person that told you you didn't have to go back and give him the name of the regional rep that said you did?

[tramtwo]

Originally Posted by Angrybird 12

Can you contact the GM person that told you you didn't have to go back and give him the name of the regional rep that said you did?

Everything I have done thus far with this top replacement has come under the DIRECT direction of GM. I really hope they do the right thing and make this right... somehow.

I sometimes get the feeling that no one cares that I have been without this car for over 2 months out of the first 13 (15 percent of the time) that is like the car being at the dealer more than 1 day a week since I have owned it. Another way to look at it is about $1680 has been spent on something I cannot use.

I also estimate (lay person) that the value of this car has been cut in half due to all the problems.... that is about 24K. I don't know about anybody else here but as a man who has worked my entire life, them aint small potatoes. :(

[evlar]

Originally Posted by tramtwo

Everything I have done thus far with this top replacement has come under the DIRECT direction of GM. I really hope they do the right thing and make this right... somehow.

I sometimes get the feeling that no one cares that I have been without this car for over 2 months out of the first 13 (15 percent of the time) that is like the car being at the dealer more than 1 day a week since I have owned it. Another way to look at it is about $1680 has been spent on something I cannot use.

I also estimate (lay person) that the value of this car has been cut in half due to all the problems.... that is about 24K. I don't know about anybody else here but as a man who has worked my entire life, them aint small potatoes. :(

If it weren't for the Mods, I'd say Lemon Law that vert of yours! At some point you've got to consider your sanity. It just shouldn't be this hard. Don't let it ruin your life.

[tramtwo]

Originally Posted by evlar

If it weren't for the Mods, I'd say Lemon Law that vert of yours! At some point you've got to consider your sanity. It just shouldn't be this hard. Don't let it ruin your life.

Not a chance. I own a Harley!! (no warrenty work ever)

[tramtwo]

three tsb's and a csp
2 months waiting on new top cover part
3 and half days to install
40 days to find and repair leak
8 days and counting to repair leak repair

"Camaro as fun to own as to drive."

EDIT: Just realized that I started this thread two months ago today. In the last 60 days I have drove this car for only eight days! :(

[SSTOKED]

At least the mileage is staying low to fight the depreciation!

[tonyko1]

Wow, some sit-coms haven't made it two months!

Keep us posted.

[tramtwo]

Originally Posted by tonyko1

Wow, some sit-coms haven't made it two months!

Or are nearly as funny...

[Baba]

Tram: You are to be commended on your noble character in dealing with these most unfortunate circumstances relating to your top issues (I'm beginning to sound a lot like the GM rep).

However, you, as well as others here, have made some very valid points: a significant one being, your Convertible's depreciation will probably be staggering, nay, crippling, if / when you decide to trade it in, one day.

From reading your many, many posts / comments, you don't strike me as a man without a conscience. Perhaps the question that begs to be asked and answered is whether you would want some other, unknowing soul, to purchase what they believe is their "dream car" only to inherit what could very well turn out be recurring and nightmarish problems that you once had? I don't believe you would.

It is not mine to guess as to the reason you work two jobs and that's not my point. However, your money is as good as anyone else's and, if ever the day comes to "divest" yourself of your current "dream car", either through trade or sale, you will, with near certainty, pay a dear price for your good-hearted and noble nature in dealing with the parties involved in resolving your convertible's current issues.

The plain and simple fact of the matter is that what may have been a relatively repairable top issue has morphed into multiple, multiple "ails" that your "dream car" now suffers from, through the "incompetence" of PROFESSIONALS who were either not trained, not trained properly, did not make the necessary inquiries, did not make the necessary effort in becoming educated enough to competently repair your top or were just plain "negligent". Irrespective of which, "professionals", in particular, are and need to be held accountable for their actions. Licensed "professionals" should be made to bear the full consequences of their actions up to and including the loss of their job and the company / companies that back the employee(s) and his employer or even the manufacturer need to rectify the existing problems which have multiplied many times over beyond a "top repair / replacement".

In my profession, we have "malpractice insurance". If something goes wrong, there will be an investigation which will hopefully help to determine whether the problem lies with the employee, the process, the equipment, the policies or a combination of any of these. In your case, unfortunately, "accountability" by any one person or organization, is COMPLETELY lacking.

I'm not one to use phrases such as "if I were you", or "if I were in your shoes". I will, however, state "if I were in a situation similar to yours", despite your pride, your nobility and your good-heartedness, YOU will, ultimately, pay the price for it, should you not "lemon law" your "dream car".

From reading your posts and putting the numbers together, I'm convinced you're old enough, experienced enough and wise enough, to understand and to realize that you will, ultimately, pay the price. You may not suffer the consequences now or next year, or even in 5 years, but you will pay a most punitive price.

I’m on your side as I believe all of us who read your posts, are. Think about and hopefully act accordingly, for your own long-term interest.