Quick dealer/ GM question... IM PISSED. What should i do

[thejudgemeister]

I have a tough time believing that any salesman would agree to sell a 2SS for that. Not that I doubt you but if they would give me that price, I would sure as heck get it in writing or at least record them saying it so they would have to stick to it.

[SSBlack]

Originally Posted by fbodfather

Wait a minute -- "Dealers are all a bunch of liers (liars) " -- ALL of them?

No - I don't think so. Call Becky or Tom or Matt or many others a Liar on this site and you may have many people at your front door......wanting to 'discuss'

I understand that perhaps you don't like some dealers - but please don't paint everyone with the same brush.

With all due respect, I have purchased seven vehicles over the years (none from Becky, Tom, Matt, or anyone on this site) and I could write you several pages about the conniving and dishonest behavior of dealerships.

How about a Finance Manager that changed the contract after the sell? He was fired. Should have gone to jail, because he pocketed money.

How about a salesperson that went through my briefcase (back when I used one) to see what other dealership I was in negotiations with. I saw the person do it.

I have "stories" from each time I have purchased a vehicle. It is literally like going into a warzone. Like going into a situation where you KNOW they are trying to take advantage of you.

I appreciate you taking up for those that you know are honest. But, defending the rest is a waste of your time and quite frankly, beneath you.

[parkerss]

DO NOT GIVE THEM A GOOD SCORE!!!! Say it like it is!! Tell them there crooks. I did with my purchase and I have NEVER heard from the Dealership.. I LOVE GM...But so many of the dealers are CROOKS!!! GIVE THEM A BAD SCORE!!!! I have a 2012 Equinox,1988 25000 and my Camaro. I just have to face the fact the SOME Dealers are CROOKS :(

[FINALLYSATISFIED]

Originally Posted by thepirate

Okay, so basically i feel like i got screwed by my dealer when i was buying my 2SS.

What happened was i owned a 2011 v6 but wanted to upgrade, but only wanted to do it if the prices at least made a little sense. So I found a 3rd party buyer to buy my v6. Anyways, the day before i sold it i went into the dealer, told them my situation, and said i was only going to sell my v6 the next day if the price was right on the 2013 2SS.

So we came to an agreement on 38k out the door on the new whip. They shook my hand and said it was a done deal (two sales men witnessed it and both shook my hand. No confusion. I even reiterated before i left, after the hand shake, that if i sold the v6 the next day i would for sure get the v8 the next day for 38k out the door, no questions asked. Again, they both agreed and said it was a done deal)

So the next day i sold my v6 and my wife dropped me off at the dealership to buy the new v8.

At that point they said they was no way i could realistically get that price, that the two sales men and made a mistake, that i should've gotten what they had agreed to in writing, that it was my fault that i didn't get it in writing, and that i had to pay just under $41,000 for the car. I'VE NEVER FELT SO CHEATED IN MY LIFE. What they did was so unethical, wrong, and insanely bad business. I was so upset. I am buying a truck in the next few months and i wanted a Chevy, but now i don't just because of this. I was PISSED. LIVID!! Argued for over an hour, but i was without a car now since i had already sold my v6 and didn't have a choice if i wanted the v8. I've really never experienced anything so wrong in my life. And i'm a young guy. I've already bought two chevys and will be buying many, many, many more cars in my life.

So now the question. After i bought the car, they bribed me with free oil changes, and a few other free things if i would give them a good review on GM's survey which will be coming in the mail. They told me the good review was CRITICAL to them, and that they would rather not sell a car, then sell a car and get a bad review. I don't really know how greatly a bad review impacts their business, but it sounds like it is a huge deal to them.

A week later they even had another guy call me and said he'd almost give me whatever i want if i put completely satisfied on question 10 and 14 (i believe).

Again, i'm PISSED at the dealership and want to give them the worst review i can for screwing me out of 3k. Should i say screw it, what is done is done, and take the free stuff??? Or make myself feel better and give them the horrible review that they deserve??

If i tell GM the truth will they try to make it up to me in anyway?? Or by giving the dealership a bad review only make me feel better, hopefully get them in trouble, and i'll loose out on some free oil changes and the other free stuff the guy told me he would give me???

Thanks for you input. Sorry for the long read.

Going into dealerships most times you have to take what they say with a gain of salt especially if they don't know much about the vehicle they are even trying to sell you.

I don't know how much you prepped before purchasing but I would have went to a few dealerships seeing who truly had the best price to offer. BeckyD comes to mind and I'm sure would have helped you out and got you around the price you were looking for.

All in all though, I understand your fustration and would probably feel cheated and just disappointed in the overall experience of the dealer especially considering the fact you sold your previous vehicle in order to buy the new. I honestly would have gotten the work order/contract done up so when I came back the next day all I had to do was sign a few things (thats just how I am because I rather not being at a dealership 2 days back to back for more then 10hrs). Personally I don't think I would have bought my vehicle from them but like I said i don't know your entire situation but since you bought the vehicle, enjoy it and welcome to C5. There are alot of people you can learn from, from either DIY or just attending a C5Fest, etc.

Relax and enjoy your new 2013 2SS...

[horrido]

At this point, you need to do what's in YOUR best interests. If you don't have an alternative dealership - give them a good review. Even if you do, you should consider not burning bridges.

[FL1CK]

I'd charge 3K for calling it a "whip"...

[thepirate]

Originally Posted by FL1CK

I'd charge 3K for calling it a "whip"...

Would you really? That's pretty sweet man

[Berean]

Originally Posted by thepirate

Well, just left the dealer. All and all, they cut me a check for another 441 dollars, gave me 10 free movie passes, tons of oil changes, free sodas and popcorn at the movies, free ski passes at Park City Mnt Resort, and free Jazz tickets. I'm happy now

$3000 - $441 = $2559 ~ check

2 ski passes at $100 each = $2359 ~ check

2 tickets to crappy jazz concert at $50 each = $2259 ~ check

10 oil changes at $30 each = $1959 ~ check

10 movie passes at $20 each = $1759 ~ check

10 sodas and 10 buckets of popcorn at $175.90 each = $0 ~ check


Enjoy your popcorn.

[LSR SAL]

surveys do def matter. good luck bud

[CLEAN]

I hate to pour on the salt, but yeah, 2 things come to mind...

1. Always get it in writing
2. If you didn't follow #1, and they try to extort you, don't buy a car from them, have your wife come pick you up.

[Obzen]

Originally Posted by Berean

$3000 - $441 = $2559 ~ check

2 ski passes at $100 each = $2359 ~ check

2 tickets to crappy jazz concert at $50 each = $2259 ~ check

10 oil changes at $30 each = $1959 ~ check

10 movie passes at $20 each = $1759 ~ check

10 sodas and 10 buckets of popcorn at $175.90 each = $0 ~ check


Enjoy your popcorn.

I hope that's the most delicious popcorn on the planet.

To be fair. SS oil changes are around $100 each at the dealer. Don't know what his definition of "tons" is though.



Also the OP should have walked. Not only did he give the dealer his business anyways, he also gave them a good survey for some promotional freebies that the dealer had laying around.

[esperman]

OP - subconsciously your fine getting screwed - because you let yourself be screwed. Just make sure you learned your lesson. Enjoy the SS.

[robsls3]

It funny about these surveys. I know a sales manager for a caddy dealer and all the negitive surveys that come to them they would either trash them or rewrite them to look good.

He stated this is common practice at GM dealers. All the cars I bought the salesman asked me to bring them in blank survey for a free tank of gas, oil changes, and so on if I gave it to them blank.

As many stated if the salesman knows he is going to get a bad survey he wont send one out. He will either fill one out on his own as the buyer or ignore it.

[Berean]

The posts about people not getting surveys are true. I traded in my Camaro last year for a GMC truck. Everything was great, deal signed etc.

I brought it back the next day for a bed liner install (part of the deal). Worst bed liner install I've ever seen. I was and chewed out the service manager, then got my sales guy to come look at it. He called the sales manager over.

They offered to put in a new one, which was fine, except obviously you have to drill the bed in different places so I'd be left with with either a crooked liner or extra holes in my truck bed.

It was a no win situation and if the paperwork hadn't already been signed, I would have told them to shove it.

I never did get a survey.