Craftsman, Snap-on or Mac tools

[bthibodeaux]

Originally Posted by Fish-man

I broke a 13mm crowfoot craftsman (not even much torq on it)... took it to sears and they couldn't replace it unless I brought the rest of the kit in and exchanged the whole set. I was pissed. I shouted obsenities and left.

I have had this issue with non-thinking service people plenty of times before. Not just with Sears, but just about everywhere. As long as you have a receipt proving that you did buy the set, you should be able to "plant the idea in their mind" that they can just pull a new set off of the shelf and change out your broke ass piece for the same new one in the new set. Then they can send that set in to the home office for credit. This has worked for me every time.

[norton750]

I preffer snap-on screw drivers. Mac wrenches. the best ratchets I have ever had came from the J.A.PAN company. Mac or Snap-on socketts are good.

[Fish-man]

Originally Posted by bajamoon

Guessing he would have had to go back and get the set. I would be pissed too, sears is a 30 minute one way drive for me

^this

Its a 45 minute round trip for me, into an area I rarely go. Its just ridiculous... the net result for them would have been the same (a box minus one part). Had I known they would've needed the set, i would've done it the first dang time. But, not one time prior have i had to do that.

What if I would've had bought the tool alone (not in a kit)? I suspect they had that option at one time. When I was at the store, the 1st person tried to look it up in the system to just order in the one piece... they got sideways when the system wouldn't allow just the one piece, since all they sell now are kits.... she ended up calling the manager over.

Now, I've got to plan a separate trip.

[Mr. iNCREDIBLE]

Originally Posted by Fish-man

I broke a 13mm crowfoot craftsman (not even much torq on it)... took it to sears and they couldn't replace it unless I brought the rest of the kit in and exchanged the whole set. I was pissed. I shouted obsenities and left.

should have asked for a manager because that tool as well as all Craftsman tools are sold individually as well as in a kit, the dumbass clerk you dealt with was just that a dumbass:

http://www.sears.com/search=13mm%20c...e=CAT_REC_PRED



I broke a E-20 Torx that was part of a kit and got the same B.S., asked for a manager, not a supervisor, get the jackass in the suit and tie to get off his ass and come upstairs from the basement offices.

took all of 30 seconds for him to find the individual part number SKU and get me the part, then another 5 minutes to rip a new asshole in his worker..

[Rhyno81]

craftsman are great for non professional mechanics... At work the Snap on tools are alot more precise and work great. But they come with a big price tag. Craftsman C3 Cordless tools work great and are a quarter of the price of the Snapon, matco, mac version ( All of which are more powerful but not in the bang for the buck category)

[Wvlsxjunkie]

I always preferred Mac Tools.

[mlee]

Snap-On just can't be beat in so many ways, excluding price.

Mac is #2... but as others have said Snap-on and Mac are not worth the $$ unless you use them regular or for a living.

If I used them at work everyday the cost is every bit worth it.

[Fish-man]

Originally Posted by Mr. iNCREDIBLE

should have asked for a manager because that tool as well as all Craftsman tools are sold individually as well as in a kit, the dumbass clerk you dealt with was just that a dumbass:

http://www.sears.com/search=13mm%20c...e=CAT_REC_PRED



I broke a E-20 Torx that was part of a kit and got the same B.S., asked for a manager, not a supervisor, get the jackass in the suit and tie to get off his ass and come upstairs from the basement offices.

took all of 30 seconds for him to find the individual part number SKU and get me the part, then another 5 minutes to rip a new asshole in his worker..

I did speak to the mgr in person... after he had given direction to the clerk via store phone. I was so pissed after talking to him I had to leave... else I would've asked for his mgr.

[midnightz/28]

Well I am not devoted to one brand, I have them all Mac, Snap on, Blue point, Crapsman, Matco, the list goes on...It really depends on what you need too.

[Ucantctchme]

This is my office! Snap on is the best but you will find several brands in the box.

[Hercules]

If you are looking solely at price Craftsman is the way to go. But if you are going to use them every day and use them hard hands down Snap-on is the way. I feel the tolerances in the tools are a lot tighter on Snap-on over Craftsman. I used to use my Craftsman tools in the garage I worked at to make custom wrenches and sockets, cutting grinding and torching them when I needed a specialty tool. Nobody mentioned it but I have also liked MATCO almost as much as Snap-on, and it's a little cheaper.

[v8]

Snap on, they are pricy but worth it, especially if you use them a lot

[Rhino79]

You cant beat snap-on as a whole. I prefer hitachi cordless tools though. I love the flank drive wrenches and the swivel head ratchets (1/4 and 3/8) the most.

[cfodor]

Mac tools have really went to crap in the past 10 years. Most of the stuff is rebadged stanley tools. Matco tools are a better value and I have never had a problem with my matco stuff. I have a handfull of mac stuff and it is not that great.