Bugging Your Dealer - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Red Hot SS · 06-23-2009, 09:41 AM

My car is in transit, therefore I am extremely happy/excited.
----------------------------------------------------------
Just curious, how often did you guys bug your dealers about your camaro?

I myself have had the restraint of calling only about 4 times in the past 7 months.

GM customer service however, I've called at least 10-12 times. lol

So how often did you guys bug your dealer asking the status of your order?

CamaroScotty · 06-23-2009, 09:43 AM

or another dealer?

Come on.... You know where to go for answers!

67 Convertible · 06-23-2009, 09:45 AM

I usually stop in to see him every Friday. He said he really doesn't mind and only takes a minute or two to look up and print my workbench history for me. Sometimes if my event code changes and it's not a Friday, he calls my house and leaves a message.

Red Hot SS · 06-23-2009, 09:46 AM

Quote:

Originally Posted by 67 Convertible

I usually stop in to see him every Friday. He said he really doesn't mind and only takes a minute or two to look up and print my workbench history for me. Sometimes if my event code changes and it's not a Friday, he calls my house and leaves a message.

Wow, sounds like you've got one of the ones that really care. Congrats!

rmpackers · 06-23-2009, 09:53 AM

My guys at H & H in Omaha have really been rather patient, and we have given them grief from time to time. But now every Friday I hear from my sales manager on the status. As long as they keep me updated and are as truthful as to what they know, I'm fine with weekly updates. Before May it was about every 2-3 weeks, and I called them.

67 Convertible · 06-23-2009, 09:56 AM

Quote:

Originally Posted by Red Hot SS

Wow, sounds like you've got one of the ones that really care. Congrats!

Yep, they're real nice there.....and to be honest, cars are moving, but not like it was a couple of years ago, so I think he has a little more time on his hands to check on my car.

hdslew43 · 06-23-2009, 10:12 AM

This question is for Camaro Scotty. When I called dealership yesterday and requested my GM workbench order number the guy that does the ordering asked me if I was going to call GM. He said that when I called the GM 1-800 number all they do is put me on hold and call him for the update, therefore I should just call him instead of GM. Does all this sound correct to you ? Or is this a line of bs.

Red Hot SS · 06-23-2009, 10:14 AM

You dont need camaro scotty for the answer. As always, your dealer is gonna be your best resource

CamaroScotty · 06-23-2009, 10:16 AM

First it was said people could call the 800#....Then they advised against it, saying the 800# would refer you back to your dealership......Some people got results, some did not.

Tell him you want a print out - because you want as much documentation you can get so when you go to Barret Jackson in 20 years.......

Thats all they need to know

UCF w00t · 06-23-2009, 10:16 AM

Quote:

Originally Posted by hdslew43

This question is for Camaro Scotty. When I called dealership yesterday and requested my GM workbench order number the guy that does the ordering asked me if I was going to call GM. He said that when I called the GM 1-800 number all they do is put me on hold and call him for the update, therefore I should just call him instead of GM. Does all this sound correct to you ? Or is this a line of bs.

He's correct. You CAN ask the rep to not call the dealer and that they don't know anything and they'll try other means but default action #1 is to call the dealer. It sounds like yours actually knows what he's talking about so you shouldn't have a problem.

CamaroScotty · 06-23-2009, 10:18 AM

Quote:

Originally Posted by Red Hot SS

You dont need camaro scotty for the answer. As always, your dealer is gonna be your best resource

Very true - if your dealer really cares

SRVFAN · 06-23-2009, 10:19 AM

Quote:

Originally Posted by Red Hot SS

My car is in transit, therefore I am extremely happy/excited.
----------------------------------------------------------
Just curious, how often did you guys bug your dealers about your camaro?

I myself have had the restraint of calling only about 4 times in the past 7 months.

GM customer service however, I've called at least 10-12 times. lol

So how often did you guys bug your dealer asking the status of your order?

I've been in contact with my salesman at least TWICE a week! Poor guy. Either thru calls or email. He says he doesn't mind. This way he won't have a chance to forget about me!!

hdslew43 · 06-23-2009, 10:25 AM

Well the problem is I talked to my salesman last week and he told me I received allocation for my car on June 9th. Yesterday the guy that does the ordering tells me they just received allocation this week. I thought I was dealing with some one I could trust but now I am starting to wonder. When I asked for my event code he said I was still at 1100, but he gave me a TPW of the last week in July. I am asking myself right now if this is worth all the hassle.

RPO_Z28 · 06-23-2009, 11:39 AM

Customer service will call the dealer regardless. One of my very good customers called "just for the hell of it" and I got three phone calls from the CAC.

If your dealer is too busy to answer your questions now, what's going to happen if you need them later?

06-23-2009, 09:45 AM	#3
67 Convertible Drives: 67 Camaro Convertible Join Date: Jun 2009 Location: MA Posts: 1,718	I usually stop in to see him every Friday. He said he really doesn't mind and only takes a minute or two to look up and print my workbench history for me. Sometimes if my event code changes and it's not a Friday, he calls my house and leaves a message. __________________ _____________________________________________ 2LT/RS RJT, Blk Rally Stripes, Beige Interior, Sunroof Placed order at dealer 4/24/09 1100 - 4/28/09 2000 - 5/01/09 2500 - 5/05/09 3000 - 5/05/09 3300 - 5/30/09 3400 - 6/05/09 3800 - 6/18/09 4000 - 6/18/09 4B00 - 6/18/09 4200 - 6/22/09 5000 - 7/01/09 6000 - 7/01/09 It's Home!! 0000 - 7/14/11 Traded in with 24,000 miles. Currently 5th Gen less

06-23-2009, 10:14 AM	#8
Red Hot SS Drives: 2010 Victory Red 2SS/RS M6 Join Date: Jan 2009 Location: Prince George, VA/Lexington, KY Posts: 586 View My Garage	You dont need camaro scotty for the answer. As always, your dealer is gonna be your best resource __________________ Virginians Join Group: Virginia is for (Camaro) Lovers! VIN: 2G1FT1EW8A9118043 Finally Home! (6/16)

06-23-2009, 11:39 AM	#14
RPO_Z28 Drives: 2007 C6Z Join Date: Jan 2009 Location: RVC, New York Posts: 1,742	Customer service will call the dealer regardless. One of my very good customers called "just for the hell of it" and I got three phone calls from the CAC. If your dealer is too busy to answer your questions now, what's going to happen if you need them later? __________________

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06-23-2009, 09:41 AM	#1
Red Hot SS Drives: 2010 Victory Red 2SS/RS M6 Join Date: Jan 2009 Location: Prince George, VA/Lexington, KY Posts: 586 View My Garage	Bugging Your Dealer My car is in transit, therefore I am extremely happy/excited. ---------------------------------------------------------- Just curious, how often did you guys bug your dealers about your camaro? I myself have had the restraint of calling only about 4 times in the past 7 months. GM customer service however, I've called at least 10-12 times. lol So how often did you guys bug your dealer asking the status of your order? __________________ Virginians Join Group: Virginia is for (Camaro) Lovers! VIN: 2G1FT1EW8A9118043 Finally Home! (6/16)

06-23-2009, 09:43 AM	#2
CamaroScotty Account Suspended Drives: Your new SLP Camaro! Join Date: Jul 2008 Location: Cedarburg, WI Posts: 6,790	or another dealer? Come on.... You know where to go for answers!

06-23-2009, 09:53 AM	#5
rmpackers Ride this Chevy Drives: 2010 RJT RS Camaro Join Date: May 2009 Location: Lincoln, Nebraska Posts: 1,575	My guys at H & H in Omaha have really been rather patient, and we have given them grief from time to time. But now every Friday I hear from my sales manager on the status. As long as they keep me updated and are as truthful as to what they know, I'm fine with weekly updates. Before May it was about every 2-3 weeks, and I called them.

06-23-2009, 10:12 AM	#7
hdslew43 hdslew43 Drives: 2008 Chevy Tahoe Join Date: May 2009 Location: Moulton, Alabama Posts: 58	This question is for Camaro Scotty. When I called dealership yesterday and requested my GM workbench order number the guy that does the ordering asked me if I was going to call GM. He said that when I called the GM 1-800 number all they do is put me on hold and call him for the update, therefore I should just call him instead of GM. Does all this sound correct to you ? Or is this a line of bs.

06-23-2009, 10:16 AM	#9
CamaroScotty Account Suspended Drives: Your new SLP Camaro! Join Date: Jul 2008 Location: Cedarburg, WI Posts: 6,790	First it was said people could call the 800#....Then they advised against it, saying the 800# would refer you back to your dealership......Some people got results, some did not. Tell him you want a print out - because you want as much documentation you can get so when you go to Barret Jackson in 20 years....... Thats all they need to know

06-23-2009, 10:25 AM	#13
hdslew43 hdslew43 Drives: 2008 Chevy Tahoe Join Date: May 2009 Location: Moulton, Alabama Posts: 58	Well the problem is I talked to my salesman last week and he told me I received allocation for my car on June 9th. Yesterday the guy that does the ordering tells me they just received allocation this week. I thought I was dealing with some one I could trust but now I am starting to wonder. When I asked for my event code he said I was still at 1100, but he gave me a TPW of the last week in July. I am asking myself right now if this is worth all the hassle.