RiderGraphix - AVOID

[autoguy]

Originally Posted by Moonsault

You have ignored my emails all morning. When you did not reply, I contacted PayPal. The disputes closed quickly, several hours ago, so you obviously were online. You were also on this forum early this morning, so clearly, you are ignoring me.

The initial installer did the best he could with your stripes, but they do not line up, and it is incredulous that you claim that they could be applied straight. Look at the photo. There is NO way you can maintain a 6.5 inch spacing between the stripes down the hood while keeping the stripes straight and parallel. It just cannot be done.

I was further informed that the bubbles that were present (which I was not going to mention) was a result of poor quality cheap vinyl. They were applied according to your instructions and even when done correctly, they are poor.

As you mentioned yes I went to a second local and very established installer, for a second opinion, and it was the same. Your stripes are cheap quality, will not last, and WILL NOT FIT CORRECTLY. Two installers, both with long-time experience, and both agreed. The second wouldn't even fit the replacement stripes because he said they were cheap, would fail in under 2 years and would ruin the car's finish. That, and again, they would not go on straight.

You ask what would I like? I want my money back and to have done with this as what you have sent me was not fit for the purpose it was purchased. Stand by your 100% satisfaction guarentee. Refund my money so I can walk away from this debacle and let others do business with you and draw their own conculsions. At least prove your integrity in my case and give me back my money.

Please explain to me how the quality of the Vinyl (Which is Avery Vinyl by the way) has anything to do with bubbles. I personally install this material on local dealers cars and trucks with no bubble issues whatsoever, so that is a lame excuse for a poor installation job.

If I sent you the wrong replacement hood pieces, I will sent you new ones. I will take your word for it and you do not even need to send the others back. That is my guarantee. I have NEVER and will NEVER stand behind someone else's poor labor quality and have them use the quality of the stripes as an excuse for their lack of experience.

What I will NOT do is issue a refund for something someone else did not install properly. You need to take that up with installer number one. HE is the one that destroyed a perfectly good set of stripes.

[Moonsault]

Refund my $399.00 for the defective stripes. What did they cost you to make? Next to nothing - it's cheap vinyl. Do the right thing: refund my money and let's move on. Show some customer service here and prove your reputation.

[jpsuperman81]

Auto guy I'm not saying your right or wrong but its clear the stripes on your website have a straight line to both sides of them and could in no way be mistaken for the stripes you sent him. And you only offer one style of bumble bee striping so there is obviously something wrong. He should get a refund and by you saying you won't give him one I will certainly not do anymore business with you. Weather or not his installer is at fault in anyway there is definately no way your stripes are correct as advertised.

[autoguy]

There needs to be a slight curve on the outside edge of the stripes for the to follow the body lines of the Hood and the scoop properly. The pic shown is a photoshop rendering. If you look at the actual cut profile which is right below on the website, you will see a slight curve.

The other thing you need to realize, is that this was never the issue. Now he is finding every little thing to complain about because his installer did a poor job, and he admitted it in an email to me. I have sent replacement pieces at no charge, and offered to send replacement Hood stripes. If he wants them to be perfectly straight on the outer edge, we will modify the cut file and sent those out.

[Adam]

DO NOT SEND HIM A REFUND. I deal with these kinds of customers all the time. Seriously don't do it. Unless of course you know there was something wrong with them.

You guys can't say whether or not the weirdness of those stripes is based on a bad install or not. You can't.

He's offered to replace them. You can't run a business when people take your stripes, make them unusable to anyone else, and then demand their money back, you couldn't. Not ever, no way.

The fact that he emailed this guy on a saturday morning and upon not getting a response for 2 whole hours posted this temper tantrum SPEAKS VOLUMES about what kind of client he is and in my opinion discredits his claims greatly.

I know if you aren't in business for yourself you might not see things the same way but I get so steamed when people complain to me of issues and start demanding refunds without giving me the opportunity to make it right first.

[jpsuperman81]

Dang I should get in the vinyl business if you keep sending it out and keep replacing it certainly must be cheap, seems like a refund would be easier. I'm not saying you use the cheapest just saying it must be cheap in general. For all I know moonsualt could of had the worst installer in the world or he could of done them himself or he could of just realized he didn't like the stripes but I don't know any of that for sure so i think as a business person a refund would help you save face. I an inclined to side with the customer.

Second point even if there is a slight bend as you suggest his car has a noticable bend and its still not correct. I would recommend putting up real pics from now on and do away with the old ones.

[autoguy]

Originally Posted by Adam

DO NOT SEND HIM A REFUND. I deal with these kinds of customers all the time. Seriously don't do it. Unless of course you know there was something wrong with them.

You guys can't say whether or not the weirdness of those stripes is based on a bad install or not. You can't.

He's offered to replace them. You can't run a business when people take your stripes, make them unusable to anyone else, and then demand their money back, you couldn't. Not ever, no way.

The fact that he emailed this guy on a saturday morning and upon not getting a response for 2 whole hours posted this temper tantrum SPEAKS VOLUMES about what kind of client he is and in my opinion discredits his claims greatly.

I know if you aren't in business for yourself you might not see things the same way but I get so steamed when people complain to me of issues and start demanding refunds without giving me the opportunity to make it right first.

Thank You!!

[autoguy]

Originally Posted by jpsuperman81

Dang I should get in the vinyl business if you keep sending it out and keep replacing it certainly must be cheap, seems like a refund would be easier. I'm not saying you use the cheapest just saying it must be cheap in general. For all I know moonsualt could of had the worst installer in the world or he could of done them himself or he could of just realized he didn't like the stripes but I don't know any of that for sure so i think as a business person a refund would help you save face. I an inclined to side with the customer.

Second point even if there is a slight bend as you suggest his car has a noticable bend and its still not correct. I would recommend putting up real pics from now on and do away with the old ones.

I haven't been sending it out and replacing it. I replaced the rear piece that I admitted needed to be changed. He purchased a second set of hood stripes because he told me himself he was not happy with the job the installer did. If I sent the wrong ones to him (which has not even been addressed yet), I am offering to send a replacement set of hood stripes. It is not a matter of the cost of the vinyl. I am merely trying to do the right thing and send him the right pieces if he claims they are wrong.

I offered to send these without even seeing or having the supposedly wrong ones sent back. What more needs to be done in order to avoid a public Lynching?

There needs to be a line between customer service and a customer recognizing who is in the wrong like Adam said above. It is all too easy for an installer to screw up and since they did not provide the kit, it is not their problem.

[ElManny]

Originally Posted by autoguy

They were shipped yesterday. I assure you there is nothing wrong with what you were sent. The ones in question here were one of the first sets we did and the spoiler decal was off a slight amount. An update was made prior to any other stripes being sent out.

thank you. well ill give em a whirl. ill just have to find a good installer

[autoguy]

Moonsault, I am leaving my computer now, it is Saturday and the Sun is shining. I will not be responding, so please don't take it as I am "Ignoring" you.

[Moonsault]

My friend, it doesn't matter if my installer, you, me, Stevie Wonder or Jesus Christ installs those stripes. The fact is they do not apply straight. And it isn't a slight curve as you can see.

You are a shady businessman. You were quick enough to answer paypal at 10am this morning after you ignored my emails, then 3 hours later you answer this thread and act the unknowing innocent to garner sympathy when you knew full well about the situation and ignored my emails.

Do the right thing. Refund my money. Your stripes were flawed. Just look at the photos.

[jpsuperman81]

Moon sounds like he is solid about no refund. If its worht it to you i say go better business bureu and file a claim or whatever needs to happen. $400 bucks is 400 bucks anyway you cut it. I grew up hearing customer is always right period. Seems a simple refund to save face would be prudent. I can't fully know both sides without driving to see your car and driving to see his stock of stripes but it just doesn't add up. It doesn't look good for him after they advertised the kits for quite a while and he did admit to making a mistake with the rear pieces.

I ordered my gill stripes form him which I have but have no car and planned to order bowtie blackouts. I am hesitant but still want the blackouts and since they are such small pieces of vinyl i assume they would be ok. But I can't say I'm sitting here happy as a customer reading this post.

[Moonsault]

I've already spoken to Wachovia about the money and SEMA about his business practice. I'll wait to see if he does the right thing and refunds me before I press on.

[TheNetGarage]

Originally Posted by Adam

This all seems a little fishy to me. Do you have any pics to back any of this up, and it's a little early to be advertising for someone isn't it? I only say this because thenetgarage tried to poach me after posting about ridergraphix, and personally while I understand trying to get your business started, from a consumer standpoint, 1+1=2.

Anyways, I won't imply anything else, just show us some pics.

Adam, I have nothing to do with this issue. I simply PM people looking and questioning about Vinyl to let them know I will be doing graphics. I am not "poaching" If you would not like PM's from other members that is an option in your st-up or you do like you did, and do not answer and I know you are not interested. I am a member here because I have a Camaro on order, not only for business. I only do this on the side, as I have a full time job doing the same thing and much more at a large Graphic Company. I simply wrote to the OP to explain if he goes further what questions to ask and the kind of material to use and that I will be offering these in QUALITY product. I am just trying to help fellow Camaro owners, do not be such a cynic!