6/29 TPWS that are PRODUCED!!! - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

NotAnInsider · 06-30-2009, 02:43 PM

Quote:

Originally Posted by MR. FBDY

That is the exact number I called. What I asked was, I wanted to know my cars current status, where it was in the system. She put me on hold, came back a few minutes later and said, your order is coming up to being processed. HUH? What does that mean? I already knew my current event code and TPW before I called them, but I wanted to hear a GM person tell me. Instead I got a vague answer. Not exactly customer service if you ask me. If they do not give out event code status or TPW's, why do they bother to have the CS line?

Because it's a Customer Assistance line, not a "for the leisure of Camaro buyers" line. Their purpose is to assist people with warranty and recall inquiries and basic vehicle info. Until the Camaro came along, checking with DBC for order status was perhaps 1% of the job. You want to know how to reset your oil life meter? Call Customer Assistance. You want to know whats going on with your order? Talk to your dealer.

NotAnInsider · 06-30-2009, 02:43 PM

Quote:

Originally Posted by camnutz

I was given an tpw of 6/29, but haven't heard from my dealer as of yet. NKDSGT...

3400

MR. FBDY · 06-30-2009, 02:51 PM

Quote:

Originally Posted by NotAnInsider

Because it's a Customer Assistance line, not a "for the leisure of Camaro buyers" line. Their purpose is to assist people with warranty and recall inquiries and basic vehicle info. Until the Camaro came along, checking with DBC for order status was perhaps 1% of the job.

Well I guess they should advertise it as warranty and recall assistance only and setup a website that allowed a person to check thier own numbers. GM setup the "preorder" for the camaro and they should have seen this coming. Since many camaro enthusiasts took the chance back in October to commit to buying a Camaro without driving or even sitting in one, they at least could have made it easy for a buyer to know where the order stands. I know it is not a perfect world and not every buyer has the luxury to have a dealer that updates them, so a reliable lookup would be nice. Kind of a too late deal now since many are already done.

NotAnInsider · 06-30-2009, 02:53 PM

Quote:

Originally Posted by MR. FBDY

Well I guess they should advertise it as warranty and recall assistance only and setup a website that allowed a person to check thier own numbers. GM setup the "preorder" for the camaro and they should have seen this coming. Since many camaro enthusiasts took the chance back in October to commit to buying a Camaro without driving or even sitting in one, they at least could have made it easy for a buyer to know where the order stands. I know it is not a perfect world and not every buyer has the luxury to have a dealer that updates them, so a reliable lookup would be nice. Kind of a too late deal now since many are already done.

Say you pre-order a game from EB Games. It is published by...oh say Electronics Arts. Now, when you want to know the status of your order, do you call EB Games or Electronic Arts? You're waiting for a new Verizon phone. Are you calling Samsung, or Verizon?

NotAnInsider · 06-30-2009, 02:55 PM

Quote:

Originally Posted by MR. FBDY

Since many camaro enthusiasts took the chance back in October to commit to buying a Camaro without driving or even sitting in one, they at least could have made it easy for a buyer to know where the order stands.

I totally agree. There is a network of 7500 dealers for just this purpose.

Verio · 06-30-2009, 03:02 PM

Quote:

Originally Posted by NotAnInsider

I totally agree. There is a network of 7500 dealers for just this purpose.

I agree with some of your statements... HOWEVER, my dealer doesn't understand what Workbench is. He doesn't know how to look my order up, and to give me a status.

Does that mean I shouldn't order from him? No. It means that I'm stuck trying to get some poor dealer on this board to look up my order number, or to call CS and pray they can give me accurate information.

NotAnInsider · 06-30-2009, 03:19 PM

Quote:

Originally Posted by Verio

I agree with some of your statements... HOWEVER, my dealer doesn't understand what Workbench is. He doesn't know how to look my order up, and to give me a status.

Does that mean I shouldn't order from him? No. It means that I'm stuck trying to get some poor dealer on this board to look up my order number, or to call CS and pray they can give me accurate information.

A very valid point. Definitely. My suggestion in that case would be to talk to the person who does the vehicle ordering, or the general manager. Or have your "know-nothing" salesperson call DBC. Thats always the best option in my opinon. DBC has very little to say to CAC. This is by design. Dealers get good, solid info from DBC if it is available. Then they can choose what to tell the customer. If you go the CAC route, there's no choice. The info you're given is restricted.

I wouldn't bet a nickel on what CAC told me.

camnutz · 06-30-2009, 07:07 PM

Thanks for the info......I am grateful.

Gameover · 06-30-2009, 07:15 PM

Still at 3400 today!

STRIKE ZONE · 06-30-2009, 07:46 PM

These orders may very well have been prodced with event code updates lagging slightly behind

FLYNNZL1 · 06-30-2009, 08:41 PM

Well I guess I am at 3400, the optimist part of me thinks its being made, GM just hasn't updated their codes yet

BLACK SUNSHINE · 06-30-2009, 09:19 PM

Mine went 3800 yesterday: VIN 22433

Gameover · 06-30-2009, 09:23 PM

I'm getting factory stripes, so I'm not optimistic about making it through before factory break. I thought with the early "3400" I might get to "3800" before July 1 holiday and striped afterwards and out the door before break. Yeah it could be a lack of updates, but I'm not going to get my hopes up!

Gameover · 06-30-2009, 09:25 PM

Quote:

Originally Posted by BLACK SUNSHINE

Mine went 3800 yesterday: VIN 22433

Congrads Black Sunshine, Good to see these pre-order getting done!

View Poll Results: 6/29 TPWS, as of 7/1, Produced or not?
I have a 6/29 TPW and my car is not shown as produced	30	62.50%
I have a 6/29 TPW and my car's status shows produced	18	37.50%
Voters: 48. You may not vote on this poll

06-30-2009, 09:19 PM	#26
BLACK SUNSHINE Drives: 68 Firebird Join Date: Jan 2009 Location: Indiana Posts: 176	Mine went 3800 yesterday: VIN 22433 __________________ __________________ Victory Red, 2LT, RS, Auto, Polished 1100 = Preliminary Order: 2/26/09 ..............................3800 = Produced: 6/29 VIN: 2G1FC1EV9A9122433 2000 = Accepted By GM: 5/19/09 ...............................4000 = Available to Ship: 7/1/09 3000 = Accepted By Production Control: ? ..........4200 = Shipped: 7/03/09 3300 = Scheduled For Production:6/6/09.......................5000 = Delivered To Dealer: 7/14/09 3400 = Broadcast:6/16/09............................... 6000 = Delivered To Customer: 7/15/09

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06-30-2009, 07:07 PM	#22
camnutz Drives: 1967 rs , 2010 rs/ss Join Date: Apr 2009 Location: ma Posts: 21	Thanks for the info......I am grateful.

06-30-2009, 07:15 PM	#23
Gameover Drives: 2010 2SS/RS ABM Camaro Join Date: Mar 2009 Location: San Antonio Posts: 502 View My Garage	Still at 3400 today!

06-30-2009, 07:46 PM	#24
STRIKE ZONE Drives: 2010 ss/rs Join Date: Oct 2008 Location: ny Posts: 67	These orders may very well have been prodced with event code updates lagging slightly behind

06-30-2009, 08:41 PM	#25
FLYNNZL1 Account Suspended Drives: Man Join Date: Apr 2009 Location: Usa Posts: 3,175 View My Garage	Well I guess I am at 3400, the optimist part of me thinks its being made, GM just hasn't updated their codes yet

06-30-2009, 09:23 PM	#27
Gameover Drives: 2010 2SS/RS ABM Camaro Join Date: Mar 2009 Location: San Antonio Posts: 502 View My Garage	I'm getting factory stripes, so I'm not optimistic about making it through before factory break. I thought with the early "3400" I might get to "3800" before July 1 holiday and striped afterwards and out the door before break. Yeah it could be a lack of updates, but I'm not going to get my hopes up!