RIP 2012 ZL1 #1635

[smkooq]

Originally Posted by PQ

NOBODY can control their staff like that. Nor anybody for that matter.

I suppose it depends on what a 'win' would be. A new car is the only win in the Hoopers mind. And I'd have tried to go that route as a dealer but why do we feel like we have to hold businesses to a higher standard? The owner of that dealership is a victim here too. NOT as big as the Hoopers but he did nothing criminal. It's not criminal for him to hire an employee not realizing he's a piece of crap.

I'm not saying and never have said that the dealer in not liable, just that they are not as evil as is being portrayed. They accept liability and were trying to find a car. But I don't think it's fair to force a brand new car that cost 15k more than the one wrecked.

I edited that post. But regardless of not fully being able to know who you are hiring, it is still the companies full responsibility for who they hire/hired regardless.

[Hall of Fame]

All of this is old news on the web. Yahoo had it off the top 10 last Saturday. I do appreciate the update from the party that called the dealership today. My gut was right all along what the OP wanted in return. That is exactly why he stirred the pot.

[2012-1822]

Well guys, I can tell you this much. Smart business by Pfadt stepping up and offering to help in a way that they can to take some of the sting off of this whole mess.

They've earned my business I promise you.

[PQ]

Originally Posted by smkooq

I edited that post. But regardless of not fully being able to know who you are hiring, it is still the companies full responsibility for who they hire/hired regardless.

Yes. And they are accepting that. The fact that the guy went ofter hours and stole the car does make it slightly different. But the dealer offered a 43 thousand dollar car AND 5 thousand dollars cash to replace a 44 thousand dollar car. So they are accepting responsibility. It's not a stretch to realize at this point that to demand MORE is not fair.

[smkooq]

Originally Posted by PQ

Yes. And they are accepting that. The fact that the guy went ofter hours and stole the car does make it slightly different. But the dealer offered a 43 thousand dollar car AND 5 thousand dollars cash to replace a 44 thousand dollar car. So they are accepting responsibility. It's not a stretch to realize at this point that to demand MORE is not fair.

Well i guess that is where we differ in opinion.

I believe this would be a fair transaction if this situation was an accident. "Sorry Hoopers but here is what we will do."

But with what has actually happened, I believe the Hoopers should receive an extra mile, and the dealership should justify the criminal action of their employee.

[PQ]

Originally Posted by smkooq

Well i guess that is where we differ in opinion.

I believe this would be a fair transaction if this situation was an accident. "Sorry Hoopers but here is what we will do."

But with what has actually happened, I believe the Hoopers should receive an extra mile, and the dealership should justify the criminal action of their employee.

Well mine is obviously a minority opinion.

I think the dealer should have offered a brand new car. But I also respect that they hoped the Hoopers would be understanding. The Hoopers were not and were very rigid for a brand new car and took the dealers not buying them a more expensive car as an insult and went straight to the internet.

I think that's shitty. I would not have done that. I'd have made it clear that I'm not going to get screwed in this deal but as a business owner myself I feel for this guy. (dealer owner) He did not ask for this either.

[Sharkonwheels]

Originally Posted by 2012-1822

Well guys, I can tell you this much. Smart business by Pfadt stepping up and offering to help in a way that they can to take some of the sting off of this whole mess.

They've earned my business I promise you.

Here-here.... I already told Diode Dynamics to ping me offline on what they offer for my car. Hell, I prolly won't even PUT it on. But ya gotta support vendors who step-up like that.

[eodtech72]

Originally Posted by PQ

Yes. And they are accepting that. The fact that the guy went ofter hours and stole the car does make it slightly different. But the dealer offered a 43 thousand dollar car AND 5 thousand dollars cash to replace a 44 thousand dollar car. So they are accepting responsibility. It's not a stretch to realize at this point that to demand MORE is not fair.

How is a non- original, 2 owner car with PREVIOUS DAMAGE ON THE CARFAX (which was not disclosed and a trade in the dealer has on hand) a comparable replacement for the original totaled ZL1? Making an effort to find a replacement might take a little more than looking out the window. And don't forget they were trying to SELL this car to him not give it to him with a $4k discount. I'd wager to say they have a lot less than $44k into that car so they were still going to make money on that insulting offer......

[BSX_Camaro]

Originally Posted by PQ

Yes. And they are accepting that. The fact that the guy went ofter hours and stole the car does make it slightly different. But the dealer offered a 43 thousand dollar car AND 5 thousand dollars cash to replace a 44 thousand dollar car. So they are accepting responsibility. It's not a stretch to realize at this point that to demand MORE is not fair.

The dealer offered a $43k car, told them it was a one owner and it wasn't. Didn't check or disclose the car had been in an accident, minor, but still shows on the car history. Didn't have the same options or the options he wanted. The $5k wasn't enough to offset all the negative and the "lack of truth" by the dealership.

Working with the customer to get this resolved is one thing. Force feeding a trade in and not disclosing the history properly shows the dealer isn't on the same level as most. They should have to "eat" something to make it right.

If its a new car, fine. If it should be at least equal to, if not better than what he had. Its all up to what the OP will accept.

[Diode Dynamics]

Originally Posted by Sharkonwheels

Lord have MERCY the vendors on here rock...

When I went through my TWO situations, I didn't get SQUAT for offers

Nick, you guys make anything for a 2013 Volt? I have a Volt Premium, all options just in case you need to know...

I'll buy stuff from ya just BECAUSE you're making that offer! Can't really buy a CAI for my Volt, which has an 84HP 4cyl driving a generator! And I can't fathom buying handling components for it either!

PM me with what ya got.

Cheers!

We haven't had a Volt in for testing, but I can find bulb sizes for any location you need.

Lol, I've always said GM should have a performance variant of the Volt

Feel free to contact me with any questions

Nick C.

[RallySS]

Has anybody else been rubbed wrong by a warranty claim on their Camaro? The reason why I ask this is that it is entirely up to the first person who reviews the issue as to what response the customer gives and how much they are willing to accept depending on how the review is delivered as well as the response/resolution. I had wheel etching. My initial response was that they fix (not replace, fix) the wheels. My local dealer tried to say the Adams car wash caused the etching...at less than 7500 miles and maybe 8 washes. Long story short, the dealership replaced all 4 after I found every imperfection I could to justify replacement.

Fast forward to now, with this issue. Ops car is wrecked, he is immediately having a horrible day. First thing dealer says is it isn't their problem (forget the insurance yada yada). At that point, they put themselves behind the 8 ball. The next thing they could have done was ask the Op to find 2-3 cars he is willing to check out and own. Dealership arranges details for inspection and buys the right car for him plus some small extras for time spent and hassle. Done deal. Instead, they trade in a car that is damaged and make false claims about the details of the car. At this point Op should be livid and rightfully so he goes to the media knowing where the situation is going. First he got on car forums like we all would. At this point the pitchforks and torches are up and new car is expected/demanded in most cases.

All I'm saying here is the majority of us have had a bad experience at a dealership and can easily relate to the details the Op has provided and the response the dealership has given, and based on said experiences really feel the dealership is being run by a weasel much like our personal poor experience(s) of past, with exception of a couple people based on their responses. It seems more believable to me at this point that the dealer is so set in his ways that he is not willing to go the extra mile at any point and would rather crash and burn in an epic temper tantrum or will be forced to grit his teeth just to make it right to salvage his livelihood. Based on his initial responses, I believe he deserves everything that is coming to him.

[GT500guy]

Originally Posted by Mcarltonjr

The dealership was wronged by their employee but the dealer has in their own way made it clear they think its not to be their problem. Defending the dealer is pointless. The dealer has made minimal effort to make this right. I didnt say no effort I said MINIMAL.

That is absolutely not the case! Let me first say that what happened to Mr. Hoopers car was extremely unfortunate, if my Shelby were to meet its end at the hands of a dealership employee on a joyride then I'd be upset beyond words.

I know the people at First State Chevrolet, some of them on a personal level, my family has done business with them for over 25 years and to say that they are unreputable or more specifically, that Mr. Robert Hansen isn't trying to make things right for the Hoopers, is simply not the case.

I've been following this thread for several days and it amazes me that people on social media are so quick to judge, without knowing all of the facts. Bob Hansen has and still is, doing everything within his power to secure a replacement car for the Hoopers. Finding an exact match to the their ZL1, especially one with comperable mileage, isnt all that easy, we're not talking about some run of the mill SS for goodness sake!

I read another forum members response that stated how we probably don't know all of the facts in this case, believe me, you don't. I'm not going to get into a pissing contest with other people over this but all of the information relevant to this issue have not been laid out on the table. As I stated earlier, I feel for the Hoopers but truth be told, all this talk of them deserving a brand new ZL1 simply doesn't hold water, sorry folks, insurance companies don't see things that way.

[RallySS]

Originally Posted by GT500guy

Bob Hansen has and still is, doing everything within his power to secure a replacement car for the Hoopers. Finding an exact match to the their ZL1, especially one with comperable mileage, isnt all that easy, we're not talking about some run of the mill SS for goodness sake!

Why does the dealer sit idle and not bring this to light? This is likely a detail they could release and immediately put out the fire, and at a minimum pay the note on the car until one is found. The last detail that was heard was a take it or leave it offer.

[CanadianZL1#992]

I'm sure there are more details, but bottom line the guy dropped his car off at the dealer, an employee took the car and wrecked it, the guy is out a car. I'd be fighting for a new car to. If I wanted someone else's handmedown I'd have bought one in the beginning. Just my .02