RIP 2012 ZL1 #1635

[BSX_Camaro]

Originally Posted by PQ

You guys got the vin to that car? Ya, neither do I. We have conflicting reports here.

But you try and find a car comparable. Not easy to do.

Does not matter, it is clear that nothing but a new car was ever going to be good enough.

A friend and member of this site knows the previous owner of said ZL1 and has pictures of the accident 3 days after it left the lot. I wont put him on the spot but I think he also has the damaged bumper in his garage! He was going to get it repaired and put it on his Camaro.

Person X - "I know this guy.. He contacted me since the dealer is giving him a used 2012 zl1 and I just happen to have all the info on it lol it was the first zl1 sold in Dover and I went with the guy when he bought it. The dealer told him that the car was bought in 2013 even tho I know for a fact that the car was bought on may 18 2012 so i told him that the dealer needs to get him a new one. Poor dude traded in his 2011 ss and sold his 69 camaro for this car"

This person I know, this person I trust. So no, there isn't a conflicting report as far as I'm concerned. Now, I don't agree and the "new one" part but this dealer is as shady as they come.

[Sharkonwheels]

Originally Posted by BrunSS

http://www.cars.com/for-sale/Vehicle...l&aff=national

Take a Look Guys ! Here is the Car listet in cars.com !
I guess its the Car they offered JHoop as compensation

I think the first problem was using that wannabe AutoCheck crap...

Stick with CarFax - industry standard, and few surprises.
They've been at it quite a while, and know how to do it, and do it well.

[CanadianZL1#992]

Originally Posted by mhoskins76

Actually on both my car and my truck I have the replacement coverage for 5 years. So if in the time I get into an accident and the car/truck are a write off, I get a replacement vehicle of the ORIGINAL sticker price of the vehicle. No questions asked. Makes life simple for me!

Can you pm me who you get it through. Mine will only offer it for the first two years.

[GT500guy]

Originally Posted by Sharkonwheels

Matter of fact, I think the OP was mentioned in the Jalopnik article as saying that they contacted attorneys, and legal/court fees would not be included, and that they could not afford to pay for an attorney themselves.

Seriously... Think about this logically.
Why would a dealer, ANY dealer, want to intentionally do something like that? I mean seriously... Doing this intentionally could literally END them!

if they WERE going in that direction, they would have just waved them away, and left them to deal with the insurance companies. They didn't. They've tried - yeah, that other 2012 was a misfire, but i seriously doubt it was intentional. I doubt he'd want to be fanning the flames at that point.

"The rest of the story" is what we're missing. I feel for the OP - man, I LOVE my cars, whether leased or bought. I treat them better than I treat myself. I hand wash, hand dry, only use Mother's products, teat the leather, treat the plastic, etc... So I definitely sympathize.

In the end, I think the dealer was listening to the WRONG people, who should be canned on-the-spot, and got REALLY bad advice. They should've NOT left/closed the first time the Hoopers came in, until they agreed on something. Where we are now, it probably would've cost them less to go ahead and order a new ZL1, but that wouldn't correct what was being harped about: first year, limited production, etc... So I wonder....

Is there REALLY any pleasing the Hoopers at this point?
Not being an ass... just asking...

Or are they trying to force getting their way in the court of public opinion?

If the good people on this forum were privy to what has taken place between First State and the Hoopers behind closed door, my guess is they'd see things a little differently. I feel for both sides and know for a fact that the Hansens are going to great lengths to make things right. Trying to ruin a mans reputation without knowing all the facts makes me hate social media more than ever..

[eodtech72]

Originally Posted by BSX_Camaro

A friend and member of this site knows the previous owner of said ZL1 and has pictures of the accident 3 days after it left the lot. I wont put him on the spot but I think he also has the damaged bumper in his garage! He was going to get it repaired and put it on his Camaro.

Person X - "I know this guy.. He contacted me since the dealer is giving him a used 2012 zl1 and I just happen to have all the info on it lol it was the first zl1 sold in Dover and I went with the guy when he bought it. The dealer told him that the car was bought in 2013 even tho I know for a fact that the car was bought on may 18 2012 so i told him that the dealer needs to get him a new one. Poor dude traded in his 2011 ss and sold his 69 camaro for this car"

This person I know, this person I trust. So no, there isn't a conflicting report as far as I'm concerned. Now, I don't agree and the "new one" part but this dealer is as shady as they come.

So PQ, still sound like a conspiracy set in motion by the OP? I'm sure we don't have all the story but more things stated by the OP have been verified (unless they are in on the conspiracy too) than have been by the people here defending this dealer....

[Sharkonwheels]

Originally Posted by GT500guy

If the good people on this forum were privy to what has taken place between First State and the Hoopers behind closed door, my guess is they'd see things a little differently. I feel for both sides and know for a fact that the Hansens are going to great lengths to make things right. Trying to ruin a mans reputation without knowing all the facts makes me hate social media more than ever..

^^^^^
This.

I feel bad for both sides, really... They both lose.

I'm sure the Hoopers would LOVE to have their car, and 1st State would love to not have had their innocent employees on the phones terrorized.

C'est la vie.

My guess, is GM will have 1st State pop in a couple more grand over the $4K, Chevrolet, to save face, will pop in the rest, and provide a new ZL1 spec'd out as they had.

1st State will get the insurance payout, and somehow/someway get that to Chevrolet as well, probably just as a 'balance due' on the provided ZL1.

My guess.

I think this, because the noise floor has risen quite high, and GM/Chevrolet want this to go away VERY quickly... This is as fast as it gets (save waiting if it's an ordered ZL1) and the way to get them the happiest they possibly can be.

[mlee]

Originally Posted by GT500guy

If the good people on this forum were privy to what has taken place between First State and the Hoopers behind closed door, my guess is they'd see things a little differently. I feel for both sides and know for a fact that the Hansens are going to great lengths to make things right. Trying to ruin a mans reputation without knowing all the facts makes me hate social media more than ever..

You're probably right and there have probably been mistakes on both sides. At this point there's a lot of speculation coming from folks popping in here due to links from Yahoo, autoblog and others reporting the issue.

I'm with Shnomac... no real point of leaving the thread open until the OP is back or this is resolved.

[BHW7]

Anyone notice it has a clean report??? Bet Carfax shows same. Anyone bet the dealer had no idea anything had ever been touched on this car if the work was quality??

[Sharkonwheels]

Originally Posted by eodtech72

So PQ, still sound like a conspiracy set in motion by the OP? I'm sure we don't have all the story but more things stated by the OP have been verified (unless they are in on the conspiracy too) than have been by the people here defending this dealer....

I wouldn't say defending the dealer...

We're more in the corner of "let's wait and see," rather than rush to judgement.

We're STILL dealing with he said she said, and now even he said that he said that he did.

OP was wronged, no doubt.
Dealer WAS ALSO wronged, though, let's not forget that...

Could the dealer have handled it better? I think so. This should have had either a resolution, or a planned resolution, within 24 hours. The customer lost his baby, and it should have been addressed IMMEDIATELY.

Anything less, and the customer will think they're being wronged. We are, after all, only human.

[TurtleTamer]

In continuing to follow this it's difficult not to comment again.

First, I'm wondering how on earth the thief could avoid prosecution since he "had access to the keys." I'm sorry, but if I walk into a convenience store can I not be prosecuted for shoplifting for stealing a candy bar sitting there on the shelf, since I had "access" to it?

Second, the dealer has no responsibility to control their employees 24/7, and there is no possible way to control even a marginal fraction of their behavior on OR off the clock, which is why you have some sort of safegaurd (lock box, safe, etc) in place for closed hours. The dealer is at fault; there's no getting around that. Their public statement trying to lay it on the shoulders of the thief while they play the victim sends quite a bad message, though at this point I'm beating a dead horse. I'm willing to consider the sentiment that they are following some terrible advice from their attorney and/or insurance company, but in the end it's the president/owner/GM who's responsible for what they put out.

Third, I am not at all convinced that all the Hoopers are after is a new car. I think that if it were ME, I'd be sickeningly and hopelessly mortified, as well as superfluously angry. Next, I'd have no idea what I'd want. I'd want my car back, but that ain't happening.

Fourth, I've developed a level of trust in the idea that the powers that be, i.e. the attorneys, General Motors, and insurance companies are at some level handling this, and that there will be a favorable outcome for the Hoopers. As for the dealership, I really don't care. A good portion of them have no business being in business to begin with, though that view may be tainted by my area (military). This one, however, just doesn't seem to have a grasp of how to run a business, from the lack of foresight resulting in a theft from their lot (come on, who wouldn't consider this?) to their statements on Jalopnik, and finally the joke of a public announcement on their web site.

Finally, I've got the strange suspicion that GT500 and maybe one or two other low-post-count new members just might be plants by the dealership or worse, actual employees or shareholders in the dealership. I HOPE I'm wrong.

[GT500guy]

Originally Posted by Sharkonwheels

^^^^^
This.

I feel bad for both sides, really... They both lose.

I'm sure the Hoopers would LOVE to have their car, and 1st State would love to not have had their innocent employees on the phones terrorized.

C'est la vie.

My guess, is GM will have 1st State pop in a couple more grand over the $4K, Chevrolet, to save face, will pop in the rest, and provide a new ZL1 spec'd out as they had.

1st State will get the insurance payout, and somehow/someway get that to Chevrolet as well, probably just as a 'balance due' on the provided ZL1.

My guess.

I think this, because the noise floor has risen quite high, and GM/Chevrolet want this to go away VERY quickly... This is as fast as it gets (save waiting if it's an ordered ZL1) and the way to get them the happiest they possibly can be.

I'd like to shed more light on the subject but out of respect to the Hansens, I'm going to sit back and simply let things play out. The mob mentality we're all witnessing here makes me wonder if we, as a society, have advanced past the Salem witch trials..

[GT500guy]

Originally Posted by TurtleTamer

In continuing to follow this it's difficult not to comment again.

First, I'm wondering how on earth the thief could avoid prosecution since he "had access to the keys." I'm sorry, but if I walk into a convenience store can I not be prosecuted for shoplifting for stealing a candy bar sitting there on the shelf, since I had "access" to it?

Second, the dealer has no responsibility to control their employees 24/7, and there is no possible way to control even a marginal fraction of their behavior on OR off the clock, which is why you have some sort of safegaurd (lock box, safe, etc) in place for closed hours. The dealer is at fault; there's no getting around that. Their public statement trying to lay it on the shoulders of the thief while they play the victim sends quite a bad message, though at this point I'm beating a dead horse. I'm willing to consider the sentiment that they are following some terrible advice from their attorney and/or insurance company, but in the end it's the president/owner/GM who's responsible for what they put out.

Third, I am not at all convinced that all the Hoopers are after is a new car. I think that if it were ME, I'd be sickeningly and hopelessly mortified, as well as superfluously angry. Next, I'd have no idea what I'd want. I'd want my car back, but that ain't happening.

Fourth, I've developed a level of trust in the idea that the powers that be, i.e. the attorneys, General Motors, and insurance companies are at some level handling this, and that there will be a favorable outcome for the Hoopers. As for the dealership, I really don't care. A good portion of them have no business being in business to begin with, though that view may be tainted by my area (military). This one, however, just doesn't seem to have a grasp of how to run a business, from the lack of foresight resulting in a theft from their lot (come on, who wouldn't consider this?) to their statements on Jalopnik, and finally the joke of a public announcement on their web site.

Finally, I've got the strange suspicion that GT500 and maybe one or two other low-post-count new members just might be plants by the dealership or worse, actual employees or shareholders in the dealership. I HOPE I'm wrong.

You couldn't be more wrong! I've been a member of Camaro5 for quite some time but couldn't for the life of me remember my old username and password, I don't live on internet forums like some, lol.

I'm a performance car enthusiast who has owned both Ford and Chevrolet products as well as others and may just pull the trigger on a C7 once my GT500 is paid for and if I do, I'll purchase that car from First State Chevrolet! They have treated my family well for over 25 years and I feel as badly for them as I do the Hoopers..

[McCarthy]

What people such as PQ are missing is this;

If they called Mr. Hooper the monday after this happened and said "We are very sorry, we had a rogue employee break into the dealership and totalled your vehicle. While this is a very trying time for us here at the dealership, as well as you, we would like to offer our heartfelt apologies and assure you we will make this right again"

Then offered the car with 3k more miles + $4,000 cash, i'd be able to see reason for John to take it. HOWEVER, they offered this after what? Two weeks? Three? Of beating around the bush and trying to get out of it in every possible way.

[ZZ572]

I don't own a Gen5 Camaro ('73 for me), but several of my family members do. I came here near the beginning, hoping to voice my support for the OP, but quickly found anything I would've said had been and will be repeated 100 times over (other than if my dealer called me a prick or compared me to the criminal who stole my car, they'd no longer get my respect or the benefit of any doubt...and that's all I have to say about that).

But, I did want to comment on the vendors here who are offering to ease the pain a little. It speaks volumes of your service, and I know I can feel confident in your business. Needless to say, a LED Interior upgrade, a cold-air intake, and a nice sway bar will fit nicely for upcoming birthdays, and I'd like you to know you've caught the attention and gained a customer who might have not known about your business, had it not been for your class act in this matter! Thank you, Diode Dynamics, CAI, and PFADT!

Originally Posted by Diode Dynamics

jhoop302,

When you get your new ZL1, please send me a PM with your shipping address or give me a call: (314) 205-3033 ext. 206

I will make sure you receive a free Diode Dynamics full interior LED conversion kit for your new ZL1. http://www.diodedynamics.com/store/l...o-led-kit.html

We wish you the best of luck with this situation and hope you receive the best resolution. No customer should ever have to deal with this hardship.

Thanks,

Nick C.
Sales Manager
Diode Dynamics

Originally Posted by Sales @ CAI Inc

jhoop302-

We have been following this thread since the beginning and really feel bad for what you and your wife are having to go through with the loss of your ZL1. One of the things we pride ourselves on here is customer service, and since you have had to face a nightmare with this whole ordeal, we would like to show you that there are still companies out there that value their customers. I don't believe that you had our CAI on your original ZL1, but we would be honored to have our CAI on your new Camaro. We would like to offer you a brand new CAI for the replacement vehicle once you receive it. Just give us a call, ask for Bill, and I'll make sure you have something to smile about, hell, we'll even throw in a few Microfiber Detailing cloths to keep it clean!




If you want to check out the specs of the system, here they are: http://www.coldairinductions.com/201...d-black-finish

I see that PFADT racing did right by you too!!

Originally Posted by PfadtRacing

jhoop302 -

You have experienced all of our worst nightmares with what happened to you and your wife's ZL1 Camaro. Everyone here is shocked about your experience and want to do something to help ease the pain and get you excited about your next Camaro. We'd like to offer you a set of our ZL-Spec Front and Rear Adjustable Sway Bars for your next Camaro, free of charge. We hope you can put this behind you and fall in love with your next Camaro. Let us know when you have picked out your new vehicle and we will hook you up.

-take it easy

Kerry @ Pfadt

http://store.pfadtracing.com/2012-ca...ble-sway-bars/