top replacement - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

gwoman · 03-26-2014, 09:58 AM

Just picked up my 2011 SS born on April 28 2011 with 3321 miles from service. This is fifth time it's been in for top "repairs"..... rear seal issues, fifth bow replaced, rub marks/holes above driver and passenger doors. Now top is to be replaced in June. I LOVE this car, but I'm so worried! My warranty is up August 4 2014. How will I know if this new top will be better before I'm out of warranty and will new canvas fix this?? If is doesn't what next?? I have read through the top issue forms but it seems most folks began this journey a bit earlier in the ownership of their vehicles. My dealership is great and I would never bad mouth them I know they have GM rules to follow! My car is hardly broke in and this seems like a major problem....tops are accessories??? REALLY?? Suggestions on how to resolve new top warranty timeline...

'11 cyber grey vert · 03-26-2014, 10:11 AM

Have your dealer or you call gm corporate and request a component coverage letter to extend the warranty on the top.
Alot of owners in the usa, have received such letters.

Unfortunately for me, GM Canada won't issue them.

Angrybird 12 · 03-26-2014, 10:15 AM

Why are you having to wait till June to have it replaced? If it has had top issues 5 times I would request from your dealer an extended top warranty. Keep pushing for one since you know it has had several past issues. That should give you some peace of mind.
Contact Chevrolet customer service on the forum and ask that a case be opened. Just give them your name, VIN, and dealer name.
They are listening to us more now due to the fight earlier owners have had.

gwoman · 03-26-2014, 11:09 AM

Just spoke to my sales person and he is writing to GM Camaro Brand Quality Manager now!!

OrangeVert · 03-26-2014, 02:10 PM

Chevrolet Customer Svc · 03-26-2014, 03:15 PM

Quote:

Originally Posted by gwoman

Just picked up my 2011 SS born on April 28 2011 with 3321 miles from service. This is fifth time it's been in for top "repairs"..... rear seal issues, fifth bow replaced, rub marks/holes above driver and passenger doors. Now top is to be replaced in June. I LOVE this car, but I'm so worried! My warranty is up August 4 2014. How will I know if this new top will be better before I'm out of warranty and will new canvas fix this?? If is doesn't what next?? I have read through the top issue forms but it seems most folks began this journey a bit earlier in the ownership of their vehicles. My dealership is great and I would never bad mouth them I know they have GM rules to follow! My car is hardly broke in and this seems like a major problem....tops are accessories??? REALLY?? Suggestions on how to resolve new top warranty timeline...

gwoman,

Welcome to the forum and congrats on your 2011 SS. I'm sorry to read of the multiple concerns with the convertible top on your vehicle. Please feel free to welcome message me privately if you'd like me to investigate this more, or simply want discuss this situation further.

Sincerely,

William R.
Chevrolet Customer Care

SSAINT · 03-26-2014, 07:29 PM

Depending on where you live here is a list of some dealerships where members have had successful top replacements: http://www.camaro5.com/forums/showthread.php?t=306643

03-26-2014, 09:58 AM	#1
gwoman Drives: 2011 SS 'vert & 2015 SS coupe Join Date: Jun 2012 Location: United States Posts: 21	top replacement Just picked up my 2011 SS born on April 28 2011 with 3321 miles from service. This is fifth time it's been in for top "repairs"..... rear seal issues, fifth bow replaced, rub marks/holes above driver and passenger doors. Now top is to be replaced in June. I LOVE this car, but I'm so worried! My warranty is up August 4 2014. How will I know if this new top will be better before I'm out of warranty and will new canvas fix this?? If is doesn't what next?? I have read through the top issue forms but it seems most folks began this journey a bit earlier in the ownership of their vehicles. My dealership is great and I would never bad mouth them I know they have GM rules to follow! My car is hardly broke in and this seems like a major problem....tops are accessories??? REALLY?? Suggestions on how to resolve new top warranty timeline...

03-26-2014, 10:15 AM	#3
Angrybird 12 7 year Cancer Survivor! Drives: 17 Cruze RS, 07 G6 GT, 99 Astro Join Date: Dec 2007 Location: East Tennessee Posts: 21,546	Why are you having to wait till June to have it replaced? If it has had top issues 5 times I would request from your dealer an extended top warranty. Keep pushing for one since you know it has had several past issues. That should give you some peace of mind. Contact Chevrolet customer service on the forum and ask that a case be opened. Just give them your name, VIN, and dealer name. They are listening to us more now due to the fight earlier owners have had. __________________ Cancer's a bitch! Enjoy life while you can! LIVE, LOVE, DRIVE... The Bird is the word!

03-26-2014, 02:10 PM	#5
OrangeVert "Catharine" Drives: '11 2SS/RS LS-3 IOM/IO vert Join Date: Mar 2011 Location: Southern NH Posts: 2,129	__________________

03-26-2014, 07:29 PM	#7
SSAINT Drives: "11 2SS/RS VR vert BG/BG SW stripes Join Date: Nov 2010 Location: Northern NJ Posts: 385	Top replacement Depending on where you live here is a list of some dealerships where members have had successful top replacements: http://www.camaro5.com/forums/showthread.php?t=306643

03-26-2014, 10:11 AM	#2
'11 cyber grey vert "SHARK" Born Apr.26,2011 Drives: 2011 CGM 2LT/RS Convertible Join Date: Oct 2011 Location: Mississauga,Ontario Posts: 870	Have your dealer or you call gm corporate and request a component coverage letter to extend the warranty on the top. Alot of owners in the usa, have received such letters. Unfortunately for me, GM Canada won't issue them.

03-26-2014, 11:09 AM	#4
gwoman Drives: 2011 SS 'vert & 2015 SS coupe Join Date: Jun 2012 Location: United States Posts: 21	Just spoke to my sales person and he is writing to GM Camaro Brand Quality Manager now!!