Dealer Threatens to sue Camaro5 member for his post ! ! !

[Smokintires]

EDIT: I Quit this post.

[Van]

Originally Posted by RPO_Z28

Thanks for the kind words.

There's alot of newbies here that don't know who everyone is. I just hate when people jump to conclusions about dealers/posters without thinking.

Well...lets think about this:

Who's more likely to get upset if the customer knows more about the car than the manager?

A. The manager
B. The customer

Who's more likely to have gotten flustered and loudmouthy because they're embarrased of the aformentioned fact?

A. The manager
B. The customer

Who has already shown a level of bad customer service with a follow up letter threatening legal recourse at the outcome of the interaction INSTEAD of trying to resolve the situation professionally and making the sure the customer of the GM product is taken car of?

A. The manager
B. The customer

Is it true the customer could have gotten loud, as is so common with people disagree? Yes. Likely...yes also. However that doesn't mean the dealer didn't have an obligation to try and assist this customer right THE FIRST TIME.

I'm not a dealer basher. In fact I have very positive relationships with all my dealers sales staff and parts departments. Though when it comes to dealer service departments...a number of my experiences I have had has shown that the quality of work and knowledge leaves much to be desired. This goes for a number of brands.

Dealer service techs need better training and ongoing continued education to be able to compete. But most of all they need to GET PAID a wage comensurate with that knowledge. I have friends that used to work in dealers as mechanics and techs, and they no longer do so because of the less than competitive pay, flag hours, etc.

Incidents like this will continue to happen until dealer mechanics and techs get the proper training and the proper pay.

[SS 376]

Truth is a complete defense to any defamation suit. Just saying. So F*** Arnold.

[StoutFiles]

Originally Posted by Smokintires

And you are wrong, you can't find something wrong in EVERY dealership that will bankrupt them.

Did I say bankrupt? No, I said I could find something negative. Not every person has had a 100% satisfaction rate from a dealership, or any business for that matter.

A post on a Camaro website will NOT make them bankrupt. Many bad customer experiences and threats of suing people WILL eventually make them bankrupt.

Nice to see that Smokintires, the one guy trying to defend this dealership, has edited all his posts and ran away.

[nitronate]

Originally Posted by RPO_Z28

It is common knowledge that I do not work for Arnold Chevolet.

Yes, I work for a local dealer near them and I do not work in service. I know people in the sales department and I do know that the owners have lawyers associated with their dealership.

I guess my point is that unless we were all standing there and were listening to the conversation, we cannot assume either side is right or wrong. Actually, RJS's comments are the most civilized in this thread. I questioned and he came back honestly and without malice.

It is quite common here on Camaro5 to bash dealers at the drop of a hat and most will jump on that bandwagon to up their thread count.

I wasn't there either but I can just see the situation escalating from the "I know more about Camaro's than you do" conversation. This isn't news but most service manager's at most manufacturer's DON'T know everything about every car they sell.

Also, whatever the NYC area comment is about, I really take offense to that.

the NYC area comment was uncalled for, i apologize for that. however, it did very much appear like you were taking the dealer's side automatically, if only because you felt like you had to take the other side because everyone was jumping the gun and bashing the dealer.

we have all dealt with dealers, i've dealt with plenty. as a knowledgeable customer, as are many here on the camaro5 forums, i am sick and tired of the lack of knowledge that most salesmen and dealers in general have of the cars they sell. yet, somehow they KNOW that a car is worth 5-10K over sticker. it just boggles my mind. many dealers are completely out of touch with their customer base and the cars they sell, and over the years it has gotten worse in my opinion. and honestly, they really SHOULD know everything about the cars they sell. that is the business they are in.

[CloudXTC]

a customer has the right to be a loudmouth, cuss and scream as much as he wants to... because its his money... hes spending it... will anyone really WANT to help him... not really..

BUT, as someone involved in customer service - it is your duty/job to use your people skills (which is what you need for the job anyways) to turn the situation around...

if someone goes into a dealership with a reasonable question/situation... and comes out with a situation like this... someone wasnt doing thier job correctly...

[Smokintires]

Originally Posted by StoutFiles

Did I say bankrupt? No, I said I could find something negative. Not every person has had a 100% satisfaction rate from a dealership, or any business for that matter.

A post on a Camaro website will NOT make them bankrupt. Many bad customer experiences and threats of suing people WILL eventually make them bankrupt.

NO you didn't but by "Negative" do you mean like a "dirty bathroom" or "nasty smell". If that then yes you may find tiny negative things wrong that will not affect the dealership. And yes not everone has a 100% satisfaction rate. But a post on this forum will affect the dealership in a way because there are alot of people from New York that will read this post and say " WOW that dealership is bla bla bla im not going there ever instead ill go to XYZ dealership and then that person will tell all his friends then his friends will tell all their friends and so on and so forth and no one will want to buy anything from that dealership.

[Apache1]

Yes in deed, they treat you like sh%% and don't expect to be clocked on it. The power of camaro5. The Fbod and crew have supplied us with so much info that we really are informed about everything. So let them su, the camaro heads can give them an offer they can'y refuse. Don't burn a bridge and think you don't have to cross it again.

[HEMI DAVE]

KJS...I had a similar experience with a dealer...but mine was a threatning phone call full of curses.

I told him to F off and reported him to everyone I could think of.

I also never took my car back there.

No matter what they say dont let them service your car again...the trust is lost.

[KJS]

In the interest of full disclosure, the "discussion" that took place that I posted about, was over the telephone, not at the dealer and here's how and why it unfolded.
I brought the car in to tell them there was a sag/lag problem and for an oil/filter change which I know it didn't need (approx 2,500 miles - 83% oil life but I didn't want to go in just for warrantee service). That night I got a follow-up phone call that night from dealer - not the service manager - who wanted to know what I thought about the service. I explained to her the service was good, but I was concerned that the copy of the service bulletin about the problem was for V8 automatics, and mine was a V6. She said someone would call me back.
On the follow-up call from the service manager he was IN MY OPINION argumentative, yelling, cut me off in mid sentence and generally rude pretty much right from the start. And it was over the fact that he was insisting the trannys on the 6 and 8 were the same....I couldn't believe what was happening. Hey, maybe he WAS having a bad day, but to not follow up with an apology - which was all I really wanted, not good.

(BTW - would I buy another 2010 Camaro - in a heartbeat!!! Would I recommend you have your car serviced from ARNOLD CHEVROLET - IN MY OPINION - NO WAY!)

Again, thanks to all of you for your support!!!

[levi1922]

and i thought my uninformative dealer was bad...
sucks bro

[RPO_Z28]

Originally Posted by rolnslo

RPO_Z28 - You've been here a while, as have I. We both know how things can get blown out of proportion on this site. However, you should take heed of your own comment about jumping to conclusions considering your earlier post. Were you not doing the same to KJS?

Yes, I did.

The ratio of dealers to customers here is obviously slanted one way.

Let's just say I get my back up when dealers get trashed by forum members without knowing both sides.

I'm a very active member of the Corvette Forum and this type of thing is moderated heavily so both sides have an opportunity to respond. Here, it just seems to be a "Bash the Dealer" free for all whenever someone has the slightest issue with any dealer.

I apologize to anyone I might have offended with any of my posts.

[justmeron]

apparently the dealer saw the post. Why doesnt he post a response if he is concerned with his side of the storey. America as far as I know has freedom of speech. You were only shareing your experiences with the service dept at that dealer. If I lived near that dealer I would not buy or have a car serviced there ever. Hopefully these type of events will not grow after the targeted chevy dealers are closed down by GM. We would hope these type of dealers are some of the ones getting closed. Customer service should never yell and argue with a customer.

[Speedfreak]

wow