Not buying GM vehicle ever again. complete BS!!!!

[Hylton]

Originally Posted by logan1080

The car is still at dealer waiting for a oil pan gasket. It was a 10 day wait for it so should be here today or shortly after. They cleaned all of the pieces of rag out of the engine and pulled a connecting rod to inspect bearings and checked the top end just to make sure nothing was damaged. The oil pumps were also looked at and apparently looked good. The car should be good to go once we get the gasket. I will put a few miles on it when I get it back and then it will go back to the dealer for an oil flush and we will see if any more of the material got in the oil. We will probably do this twice before getting into regular oil change intervals just to be safe. Now if the engine blows up down the road and none of the material is found in the oil it will for surely be on GM's bill as I now have extended warranty for 3 years.

Maybe I missed it in ione of your last posts but who is finally footing the bill?

[logan1080]

Originally Posted by Hylton

Maybe I missed it in ione of your last posts but who is finally footing the bill?

I will pay for it to get out of the shop and then try to get GM to pay it back. Might as well try its not like dropping a letter in the mail and making a few phone calls is hard. If they don't cover it then it isn't the end of the world. The bill should be less that $1000.

[logan1080]

Updated on page 1

[Tactical Z]

Originally Posted by logan1080

Updated on page 1

It looks like uncooked meat.

[logan1080]

bump, more pics on page one

[ArcAngel]

Thats horrible

[RPO_Z28]

No dealer is perfect and the fact is that the MAJORITY of consumers that buy cars from ANY manufacturer are completely satisfied with the sales and service their dealers provide.

It is pie in the sky to believe that EVERY single customer will be completely satisfied.

CSI surveys are a license for a consumer to kill a dealer at will. The fact is that consumers that are dissatisfied will tell 20 people about their experience and consumers that are completely satisfied tell very few.

Complainers at a car dealership are usually the same at McDonalds and every other place they shop with a sense of entitlement.

[tones2SS]

Originally Posted by PQ

I'm not understanding the hatred of GM though. Do you think that the other companies are better? That no one has had similar expeiences with Ford or Chrysler? I've been pretty ticked lately myself and even criticized but to say you'll never buy GM again? And all because some local dealer gave you poor quality service?

If you ran GM, who exactly would you hire to run your thousands od dealerships around North America? Locals right? And they would be responsible for hiring employees.

I know you're pissed. I would be too, but it's local service you should be pissed at, not GM. If you bought a new car that was messed up and your dealer couldn't fix it and GM refused to help and it was under warranty THEN be done with GM but you're dealing with a poor dealer.

Very well said PQ!!!
I agree your situation sucks and I would be upset as well Logan, but this happens to all brands of cars. (Maybe not the waiting for your new Camaro part.) Hell, I had a 93 Beretta GT that had a bad transmission in it and had to bring the car back like 3-5 times and finally settled out on the "Lemon Law". I still went back to GM after that. Bought a 94 Beretta Z26, then a 99 Camaro SS, then a 2001 Monte Carlo SS. (All awesome cars with ZERO problems, by the way.)
Good luck with everything.

[Coldpants]

Originally Posted by tones2SS

Very well said PQ!!!
I agree your situation sucks and I would be upset as well Logan, but this happens to all brands of cars. (Maybe not the waiting for your new Camaro part.) Hell, I had a 93 Beretta GT that had a bad transmission in it and had to bring the car back like 3-5 times and finally settled out on the "Lemon Law". I still went back to GM after that. Bought a 94 Beretta Z26, then a 99 Camaro SS, then a 2001 Monte Carlo SS. (All awesome cars with ZERO problems, by the way.)
Good luck with everything.

Just because it happens to all brands does not make it excusable. The dealers are independent but they are the face of GM. You would think that GM would want to exert enough control to ensure that it does not spit at u and that to make sure it apologizes it if does. I called GM about a problem I am having with my former dealer where the dealer is actually violating state law. I was told they would call the dealer and expected GM to give them a good old fashioned tongue lashing and settle the issue with little effort for a customer who had chosen to give them nearly 40k of there hard earned money. Instead when the GM rep called back they were nearly belligerent and in keeping with my spitting analogy basically told me too bad you didn't duck. My immediate reaction was to think about that 10 Mustang sitting on the lot. In times like this can GM really be prepared to so needlessly through away a sale?
Someone said what would you do if you ran GM. I might have independent dealers and I would have to depend on local talent with there varying degrees of ability. But I would have enforceable standards and those standards would include customer service. I have seen too many stories for this to be the case. Even if there are standards (and I am certain there are) it seems up to the individual dealership to live up to them or not and that is a foolish way to run a business.

BTW a contrasting story to the one of the dealer and this Vette. I have a 2002 Honda Civic I bought as a Certified used car. It had a dent on the body that was supposed to be fixed before delivery. I picked up the car with the dent but with the understanding that I would bring it back in for the repair. Needless to say the dealer reigned. I called Honda for help. Not only did Honda force the dealer to follow thorough on there agreement but they made them pick up and return the car to my door (I live 2 hours from the dealer) provide me with a rental AND fixed some damage I had caused in the meanwhile backing into a sign. (coldpants shall not make fun of backup sensors) What was the result of this? When looking into getting a new car one of my considerations if I was not going to wait for the camaro was the Civic SI something I would not have done without this treatment. GM could learn from this example.


Hmm which company is in more trouble again?

[Mr. Wyndham]

I can't believe this discussion is still going on.

[Zabo]

Originally Posted by Dragoneye

I can't believe this discussion is still going on.

It's the same argument as using the 'Search button'..

[MikesZ]

Please close this thread!