USB issues - fixed? - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

cmore · 05-06-2011, 07:36 AM

I don't really know for sure, all of mine are in the root. I seem to remember trying and could not get it to when I first got the car.

Have u tried to get it fixed? s/b a warranty issue.

Chevrolet Customer Svc · 05-06-2011, 09:43 AM

cmore, you can get in contact with Customer Assistance to have them work with your dealer to get the vehicle fixed. The dealership can get in contact with our Technical Assistance team to get repair instructions or documentation to help with diagnosing the vehicle. Either of these resources should help you and everyone else in getting your vehicles repaired. I hope that helps to explain their purpose a bit more.

Jeff Morris, Chevrolet Customer Service

Darth_Emma · 05-06-2011, 10:00 AM

I also had a problem with my usb connection not recognizing my ipod after about a month of use. Took it to the dealer, got a new PDIM and it's been fine since. I have a 2010 2SS/RS built in Jan. 2010.

cmore · 05-06-2011, 03:47 PM

Thanks for the info and help.

Since I have some little details, am planning on making an appointment with the dealer. They installed a software up date but it appears that I have the older module.

xXSilencerXx · 05-08-2011, 10:48 PM

Quote:

Originally Posted by cmore

I don't really know for sure, all of mine are in the root. I seem to remember trying and could not get it to when I first got the car.

Have u tried to get it fixed? s/b a warranty issue.

No I haven't yet. Been away at school, but when I get back I guess I'll stop by the dealer and see if they can do an update on it or something.

cmore · 05-11-2011, 03:21 PM

Took car to dealers today. They checked the software level and found it was the most recent. Gave a copy of the activity log on the usb and the tech is going to call gm to see what they recommend. Tech was in the middle of a major engine rebuild, so said he would get back with me by Monday. Which is ok with me as this is not a major issue.

Will post as I have addition information.

cmore · 05-21-2011, 02:28 PM

Update.
A little history
Went to dealer on 3/21 and they installed an software update.
Went to dealer on wed, 5/11 with log in hand. They asked me to come back in the afternoon which I did. Tech said that there were no software updates available. He would check with GM and get back with me Monday. Did not call so, Tue 5/17 went by dealers at 1423 and tech said he had not had enough time to contact GM. Gave him my cell # in addition to home #. Had left a copy of the trouble log with him on 5/11.
Its now may 21 at 1319 and he has yet to call me back.

Chevrolet Customer Svc, am tired of waiting. Would u like me to post or pm a copy of the trouble log? Or should I call the dealer and put pressure on him?

Thanks

Chevrolet Customer Svc · 05-24-2011, 05:05 PM

I got your message cmore. I hope your dealer is able to resolve this for you.

Jeff Morris, Chevrolet Customer Service

cmore · 05-24-2011, 08:12 PM

Thanks

Talked to "Service Manager" this morning. He said he would check and call me back. Still no call.

Not holding my breath tho, as I got the same story on 5/11 and 5/17. But from a different person. Was kinda hoping for a call back today.

ZED SLED · 05-25-2011, 08:42 AM

The issue with mine is that the display gets stuck on one song or goes blank, but the songs play fine. They play in alphabetical order and when I turn the car off or unplug the flash drive, it always re-starts where it left off. I want the display issue fixed. I am using a Sandisk Cruzer 2G and if I press and hold the menu button to see the HW/SW version nothing comes up. Just after about 5 seconds the LCD says 'Done'. Am I doing something wrong? Also, can I play Pandora from my DroidX thru the bluetooth? It is paired for phone use and works fine, but I see nothing in the menus for GM Music Connect. Any ideas? Thanks.

cmore · 05-25-2011, 11:55 AM

I would take it to the dealer and have them make sure u have the most recent software.

Mine isn't doing that, at lease so far.

Chevrolet Customer Svc · 05-25-2011, 04:56 PM

I'm sorry to hear your dealership hasn't taken care of you yet. Hopefully they will be able to take care of you in short order to get you back out on the road and enjoying your vehicle with your tunes as well!

Jeff Morris, Chevrolet Customer Service

cmore · 05-25-2011, 05:42 PM

I called back a few minutes ago (they never did call me) and was able to pull some kinda of an answer from another service support person after the service manager kept me on hold for more than 5 minutes. He said he would check with the person who was to have called me back 2 weeks back, this was the same manager I talked with yesterday morning. The operator noticing that I was on hold, kept asking who I was waiting for and finally found a second service manager helper. Its a long story but now have a appointment for next Tuesday. I don't know what transpired behind the seines.

Will update as things progress.

i007spectre · 05-25-2011, 06:10 PM

Mine decided to stop listing artist and album info. Plus it just throws everything together randomly.

05-25-2011, 08:42 AM	#24
ZED SLED Drives: 2017 Mosaic Bk ZL1 M6 Join Date: Jul 2009 Location: South of Raleigh, NC Posts: 9,615 View My Garage	The issue with mine is that the display gets stuck on one song or goes blank, but the songs play fine. They play in alphabetical order and when I turn the car off or unplug the flash drive, it always re-starts where it left off. I want the display issue fixed. I am using a Sandisk Cruzer 2G and if I press and hold the menu button to see the HW/SW version nothing comes up. Just after about 5 seconds the LCD says 'Done'. Am I doing something wrong? Also, can I play Pandora from my DroidX thru the bluetooth? It is paired for phone use and works fine, but I see nothing in the menus for GM Music Connect. Any ideas? Thanks. __________________

05-25-2011, 06:10 PM	#28
i007spectre Drives: 2016 2SS, 2008 HHR ECTO-2H Join Date: Aug 2009 Location: Springfield, Mo Posts: 1,935 View My Garage	Mine decided to stop listing artist and album info. Plus it just throws everything together randomly. __________________ 2016 Camaro 2SS. Hyper Blue, Ceramic White, Auto, MRC, and NPP. 1100 - 9/25 2000 - 9/28 3000 - 9/30 3100 - 10/27 3300 - 10/28 3400 - 10/29 TPW 11/09 3800 - 11/10 4300 - 11/24 4B00 - 11/25 4200 - 12/5 5000 - 12/7 6000 - 12/11

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05-06-2011, 07:36 AM	#15
cmore Drives: 2011 Victory Red Auto 2SS Join Date: Aug 2010 Location: West Tn Posts: 628	I don't really know for sure, all of mine are in the root. I seem to remember trying and could not get it to when I first got the car. Have u tried to get it fixed? s/b a warranty issue.

05-06-2011, 09:43 AM	#16
Chevrolet Customer Svc Drives: GM Vehicles Join Date: Jun 2010 Location: Michigan Posts: 9,327	cmore, you can get in contact with Customer Assistance to have them work with your dealer to get the vehicle fixed. The dealership can get in contact with our Technical Assistance team to get repair instructions or documentation to help with diagnosing the vehicle. Either of these resources should help you and everyone else in getting your vehicles repaired. I hope that helps to explain their purpose a bit more. Jeff Morris, Chevrolet Customer Service

05-06-2011, 10:00 AM	#17
Darth_Emma Psssssssssshhhhhhhhhhhhh! Drives: under contruction Join Date: Nov 2009 Location: Marysville, Ohio Posts: 12,996 View My Garage	I also had a problem with my usb connection not recognizing my ipod after about a month of use. Took it to the dealer, got a new PDIM and it's been fine since. I have a 2010 2SS/RS built in Jan. 2010.

05-06-2011, 03:47 PM	#18
cmore Drives: 2011 Victory Red Auto 2SS Join Date: Aug 2010 Location: West Tn Posts: 628	Thanks for the info and help. Since I have some little details, am planning on making an appointment with the dealer. They installed a software up date but it appears that I have the older module.

05-11-2011, 03:21 PM	#20
cmore Drives: 2011 Victory Red Auto 2SS Join Date: Aug 2010 Location: West Tn Posts: 628	Took car to dealers today. They checked the software level and found it was the most recent. Gave a copy of the activity log on the usb and the tech is going to call gm to see what they recommend. Tech was in the middle of a major engine rebuild, so said he would get back with me by Monday. Which is ok with me as this is not a major issue. Will post as I have addition information.

05-21-2011, 02:28 PM	#21
cmore Drives: 2011 Victory Red Auto 2SS Join Date: Aug 2010 Location: West Tn Posts: 628	Update. A little history Went to dealer on 3/21 and they installed an software update. Went to dealer on wed, 5/11 with log in hand. They asked me to come back in the afternoon which I did. Tech said that there were no software updates available. He would check with GM and get back with me Monday. Did not call so, Tue 5/17 went by dealers at 1423 and tech said he had not had enough time to contact GM. Gave him my cell # in addition to home #. Had left a copy of the trouble log with him on 5/11. Its now may 21 at 1319 and he has yet to call me back. Chevrolet Customer Svc, am tired of waiting. Would u like me to post or pm a copy of the trouble log? Or should I call the dealer and put pressure on him? Thanks

05-24-2011, 05:05 PM	#22
Chevrolet Customer Svc Drives: GM Vehicles Join Date: Jun 2010 Location: Michigan Posts: 9,327	I got your message cmore. I hope your dealer is able to resolve this for you. Jeff Morris, Chevrolet Customer Service

05-24-2011, 08:12 PM	#23
cmore Drives: 2011 Victory Red Auto 2SS Join Date: Aug 2010 Location: West Tn Posts: 628	Thanks Talked to "Service Manager" this morning. He said he would check and call me back. Still no call. Not holding my breath tho, as I got the same story on 5/11 and 5/17. But from a different person. Was kinda hoping for a call back today.

05-25-2011, 11:55 AM	#25
cmore Drives: 2011 Victory Red Auto 2SS Join Date: Aug 2010 Location: West Tn Posts: 628	I would take it to the dealer and have them make sure u have the most recent software. Mine isn't doing that, at lease so far.

05-25-2011, 04:56 PM	#26
Chevrolet Customer Svc Drives: GM Vehicles Join Date: Jun 2010 Location: Michigan Posts: 9,327	I'm sorry to hear your dealership hasn't taken care of you yet. Hopefully they will be able to take care of you in short order to get you back out on the road and enjoying your vehicle with your tunes as well! Jeff Morris, Chevrolet Customer Service

05-25-2011, 05:42 PM	#27
cmore Drives: 2011 Victory Red Auto 2SS Join Date: Aug 2010 Location: West Tn Posts: 628	I called back a few minutes ago (they never did call me) and was able to pull some kinda of an answer from another service support person after the service manager kept me on hold for more than 5 minutes. He said he would check with the person who was to have called me back 2 weeks back, this was the same manager I talked with yesterday morning. The operator noticing that I was on hold, kept asking who I was waiting for and finally found a second service manager helper. Its a long story but now have a appointment for next Tuesday. I don't know what transpired behind the seines. Will update as things progress.