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#15 | |
![]() ![]() ![]() ![]() ![]() ![]() Drives: 2010 Camaro 1LT RJT Join Date: Feb 2010
Location: San Diego, CA
Posts: 1,951
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Quote:
+1
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#16 | |
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Voodoo Medicine Man
Drives: Black 2SS with RS package Join Date: Jul 2010
Location: IL
Posts: 917
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Quote:
![]() Brake changes are easy...you should look into DIY when it actually needs it....
__________________
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#17 |
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Drives: GM Vehicles Join Date: Jun 2010
Location: Michigan
Posts: 9,327
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Sorry to hear about the issues you've had dealing with your dealership Hawkeye David. I hope you are able to get you all taken care of soon. Let me know how this issue progresses for you.
Jeff Morris, Chevrolet Customer Service |
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#18 | |
![]() Drives: 2010 Chevrolet Camaro SS/RS Join Date: Apr 2011
Location: Norton Shores
Posts: 209
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Quote:
Just out I curiosity, are you in the position to ever contact these dealerships and speak with them about these problems? I assume your not on the boards apologizing for dealerships from time to time for fun? As a retail manager, I also understand that there are always two sides of the problem as well. Im not trying to start anything at all or deviate from the topic at hand. Just wondering. |
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#19 |
![]() Drives: 2011 Camaro LS Join Date: Jun 2011
Location: KC MO
Posts: 567
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Next time they try that tell them that they should at least kiss you and tell you that they love you if they are going to try to screw you. I have yet to deal with the service dept at my dealer and I don't know if they were just puffing or not but they made a huge deal with me about my satisfaction and how I was going to fill out some survey that they said would be sent to me upon my purchase so if this is true then it would stand to reason that you should in some way contact gm and tell them about this experience whether that be through a survey or letter or what have you. Again I don't know if they were just puffing or if they actually get something for having positive surveys but these ppl deserve some negative pub for their performance. At best they are just incompetent and at worst they are trying to drum up business by fixing things that are not broken and I have been told that the dealerships make a healthy portion of their money off of service vs car sales. I could easily see some morally bankrupt service manager trying to drum up sales for some bonus or something.
I'd save all the documents comparing the huge disparity of the two estimates and try to get them to someone with gm that would be embarassed by this and maybe you can save someone else from getting hosed. |
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