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08-30-2011, 08:13 PM
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#15 | |
 
Drives: "11 2SS/RS VR vert BG/BG SW stripes Join Date: Nov 2010
Location: Northern NJ
Posts: 385
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Jeff who?
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08-30-2011, 08:27 PM
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#16 |
Drives: '11 CGM/IOM 2SS 'vert '02 GMC Envoy Join Date: Oct 2010
Location: Springfield IL/Indy IN
Posts: 461
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first problem....the "upholstery" guy had no business coming up with his own repair process. He should have done it the way GM wants it done. Now you have to have another top ordered to replace this one and have it done correctly...2nd problem...the "upholstery" guy just screwed with the warranty by doing it his way and GM may not replace it under warranty now, the "upholstery" guy just might have to buy it out of his pocket or possibly the dealer if the guy is contracted with them to do the work. Either way, it is jacked and needs to go back to be replaced the right way. I would PM Jeff and let him know but you also need to take it to the dealer so they can see what was done so they can dump that guy from any additional business.
Good luck with the repairs, I'm sorry to see you having to go thru this.
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 Cyber Grey/Black Conv 2SS IOM interior12/07/2010 - (1100) Order Placed 12/10/2010 - (2000) Order Accepted by GM Dealer 12/15/2010 - (2500) Order Preferenced Order 12/15/2010 - (3000) Order accepted 01/29/2011 - (3100) Order available to sequence. 01/29/2011 - (3300) Order Scheduled for Production 01/29/2011 - (3400) Order Broadcast 02/07/2011 - (3800) Order produced, 02/07/2011 - (4000) Vehicle available to ship 02/07/2011 - (4104) Bailment Invoice Created 02/07/2011 - (4B00) Your car is bayed 03/12/2011 - She's finally Home!!!!  |
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08-30-2011, 08:38 PM
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#17 |
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Camaro owner since 1982
Drives: 2012 Camaro 2SS-RS Conv IBM L99 Join Date: Jul 2009
Location: PA
Posts: 1,650
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I feel bad for you on this, I fear its not going to be an easy fix.
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 2012 Camaro RS-SS Conv IBM, L991968 Camaro RS Coupe 327 AT 1968 Camaro RS-SS Conv, sold 1993 |
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08-31-2011, 01:04 AM
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#18 |
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"Catharine"
Drives: '11 2SS/RS LS-3 IOM/IO vert Join Date: Mar 2011
Location: Southern NH
Posts: 2,129
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I'd track the number of times and days out of service for future lemon law action, if desired and if conditions are met.
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08-31-2011, 06:28 AM
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#19 |
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Top Down Fun
Drives: 11 2SS/RS IOM Vert Join Date: Jun 2009
Location: Washington Twp, MI
Posts: 457
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ouch, that is very poor work. I hope GM makes it right for you.
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2011 Chevrolet Camaro Convertible 2SS RS M6 IOM Vert! IO Interior, Factory Hurst, Painted GFX, Black Rally Stripes, Front/Rear/Bowtie Blackouts, QTP Cutouts, Extra Cupholders!
LED Tails, LED DRL's (always on!), Ghosted "Concept" LED Side Markers, LED Tag Lights, Tinted LED Reverse Lights, Chrome Front Turn Signal Bulbs! My Build Thread Daily Driver: 2016 Ford Fusion Titanium with 2 car seats in the back! |
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08-31-2011, 09:31 AM
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#20 | |
           
Drives: GM Vehicles Join Date: Jun 2010
Location: Michigan
Posts: 9,327
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Quote:
Sorry SSAINT, the only reason I'm not on that thread more is because we're still working on an update to the original documentation that took care of the issue. Currently I don't have any updates to the document that I could give to you guys. I've been checking it 3-4 times a week every week and I haven't seen much change or anything new come out for it. Hopefully soon our technical team can come up with a fix for those 2011 convertibles still having this issue. Jeff Morris, Chevrolet Customer Service EDIT: Just checked my sources again and I did find some updated documents that should have you guys covered for these issues. I would suggest you check up with your dealers to see if they've got the most recent documentation on this issue. If you have any trouble let me know. I can give them a call and see if we can't all get on the same page. Last edited by Chevrolet Customer Svc; 08-31-2011 at 10:06 AM. |
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08-31-2011, 09:43 AM
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#21 |
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Drives: "11 2SS/RS VR vert BG/BG SW stripes Join Date: Nov 2010
Location: Northern NJ
Posts: 385
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Jeff, I was only bustin your chops. I know you do the best you can with what you have to work with. You have been very attentive to everyone's concerns. I, for one, appreciate you being here and I wouldnt hesitate to call on you if I had a problem. My wear marks on my early production (February) convertible SEEMS to have been taken care of by just trimming the the offending piece by my local dealer. Hope GM figures it out soon, seems kinda stupid to be replacing people's tops 2 and 3 times.
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08-31-2011, 10:11 AM
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#22 | |
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Drives: 2013 Triple Black ZL1 Vert M6 ECF Join Date: Mar 2011
Location: Trenton, Michigan
Posts: 7,046
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Quote:
Is that the latest documentation you were referring to or is there yet another one since then.? |
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08-31-2011, 10:15 AM
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#23 |
Drives: 2011 SS/RS VERT Join Date: Mar 2010
Location: PHILA PA
Posts: 1,615
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08-31-2011, 01:23 PM
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#24 |
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 Mods: BBK Intake, BBK LT's and High Flow Cats, Corsa Cat-back exhaust, Hurst short throw shifter, SLP skip-shift eliminator. 7/1/09 Placed order for IOM/IO int/ SS/RS 6M 9/26/09 Took delivery! |
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08-31-2011, 03:46 PM
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#25 |
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Drives: GM Vehicles Join Date: Jun 2010
Location: Michigan
Posts: 9,327
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No worries SSAINT. I'm no stranger to getting my chops busted. I don't take it as a slight to me personally it's more of a call to action. If I need to be responding to something all you guys have to do is say so and I'll be there! HDRDTD, I see the document from the 16th which is the latest one for the top specifically. Hopefully this revised document gets all of you guys covered for this and you can all have good looking and silent running Camaro Convertibles very very soon!
Jeff Morris, Chevrolet Customer Service |
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08-31-2011, 04:45 PM
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#26 |
Drives: 2012 1SS Camaro Convertible Join Date: Sep 2010
Location: Blaine, MN
Posts: 1,674
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Jeff, have any issues with the 2012 convertibles been reported yet? Are these memo's specific to 2011 or both models so far?
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2012 1SS Crystal Red Convertible
"Cherry Bomb" Winner of the #NameThatCamaro Spring Special Edition "Green Flash" |
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10-31-2011, 08:56 AM
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#27 |
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www.Camaro5store.com
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Wow...that is a truly HORRIBLE replacement job. Rivets would have worked, IMO, if there would have been a washer used in between the rivet and metal which would have prevented the strap from tearing off of the rivet. I mean, c'mon....right? Rivets work great for metal on metal. But when you have a 16th of an inch holding down nylon which STRETCHES....and can TEAR from behind it....
 ... Jeez...someone wasn't using their think tank that morning...Can't believe how crappy of an install job that was. Totally unacceptable. Take it back and get it done right...maybe even from a different dealership. |
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10-31-2011, 07:56 PM
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#28 |
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High Desert Camaro Man
Drives: White Convertible-Tan Top 2SS V8 Join Date: Mar 2011
Location: San Bernadino County, California
Posts: 386
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