Dealer Threatens to sue Camaro5 member for his post ! ! !

[StoutFiles]

What if what the OP posted was not true? The dealers name has been branded and tarnished for no good reason and we dont even know what has really happend. In this day and age it is to easy to "slam" someone publicly. I cant blame any buisness for trying to protect their name.

If what he said was not true, the dealer should sign up and post the real story. People don't respond to censorship well and it makes them look more guilty; the dealer should join the discussion instead of trying to end it.

[sabrescamaro]

Whatever.. My dad is a chevy dealer, and we're not badmouthed on here, so I can't say I wouldn't be pissed if someone was badmouthing us while asking us for a favor. Then again, we wouldn't get in that debacle in the first place, and we wouldn't threaten legal action against someone's opinion. What happened to trying to flatter customers who are pissed? This dealer should really check out what they're doing, because people have mouths, and they won't be able to sue about the story that the person can spread.

[DkknightX]

Originally Posted by sabrescamaro

Whatever.. My dad is a chevy dealer, and we're not badmouthed on here, so I can't say I wouldn't be pissed if someone was badmouthing us while asking us for a favor. Then again, we wouldn't get in that debacle in the first place, and we wouldn't threaten legal action against someone's opinion. What happened to trying to flatter customers who are pissed? This dealer should really check out what they're doing, because people have mouths, and they won't be able to sue about the story that the person can spread.

I'll tell ya, being in my own business and working in the supermarket industry for 12 years, if you kill customers with kindness, those yelling and screaming, if taken care of will be apologizing to you for their rude behavior and vulgarity. What these dealerships seriously need to do is do two things in a bad situation like this and no, legal action is NOT one of them:

#01 - Customers/Clients cannot stand the word "NO" in any capacity. use different terminology and allude that something is or cannot go exactly they way the want it, but do not outrightly say the word "NO!" Any police negotiator (Samuel Jackson in "The Negotiator" played opposite Kevin Spacey perfectly in one scene. I'll try to find the link and post it to see what I'm talking about). Calming down a hostage taker or selling people groceries that were allegedly on sale but weren't are both applicable to this.

#02 - In conjunction with not using the word "NO," is that a dealer/salesman should ALWAYS offer OPTIONS and ALTERNATIVES for products and services either falsely advertised or not delivered 100%. If you ordered 20" polished wheels instead of the default R/S package midnight silver painted wheels the salesman screwed up on when he/she made out the order, the dealer should acknowledge this, apologize and offer reasonable alternatives. Of course the buyer can demand to have the correct wheels regardless, but perhaps it might be a good time to offer a free car cover, Lloyd's car mats, discount on GMPP exhaust or something else as long as it is available to the dealership and anything that will NOT keep the customer waiting (unless they are willing to).

#03 - Businesses cannot afford miscommunication of any sort. I could have buried a certain company for an email response I received while my stripes were being done. The company ultimately did great work, but the lack of communication was so horrible that I almost raised hell with the dealership (who was in turn also the landlord). I won't mention names, but this was an excerpt from the owner of the body shop:

""aparently you comlained to our landlord about your camaro. im not happy I took the job in the first place. I have been taking my time very meticulously to get your job correct. someone else from chevy sticking their nose in rushing us along really aggravates me. Your car has cost my shop 10's of thousands of dollars. the only job I have been working on continuously from morning till nite and on weekends is your car. based on the call from chevy i am rushing this along to get it out quick. I've wasted enough time. Me and the guys are cutting corners to get it out by wednesday. sorry if you misunderstood or where misinformed from the onset about the time it would take."

Ultimately, they did a fine job on my car and all was well, but as a paying customer, do I need to hear this bullshit about how something I paid for is causing all this complaining and paranoia all because they couldn't return phone calls? So lucky I didn't march into the dealership and smear that email on the walls of it's managers. But this is the kind of crap dealerships pull. Their lack of communication creates all kinds of problems which are ultimately turned around on the customer. Can't happen folks, not if you respect your business and your clients.

Sorry for jacking the thread, but thought you guys might want to know my thoughts.

[Y2Breeze]

Oh man, I ordered at Arnold Chevrolet...


Oh wait, I'm safe, both dealer have the same name, but mine's way up here, in Canada

[SomeGeoffGuy]

Originally Posted by RPO_Z28

I'm sure if you put something in writing about that dealership that is not true or defamatory in nature, you will certainly get an e-mail or letter from them as well.

Why not publish it here and see what happens?

I thought I did when I called him a douschecanoe. I am waiting for them to PM me a subpoena.

-Geoff

[RPO_Z28]

Originally Posted by Supermans

Are you serious?? You want him to take his car to get serviced at that dealer again??

I never said he should take it back there. The dealer won't work on it anyway even if he did.

[RPO_Z28]

Originally Posted by DkknightX

Well, when the "dealer" actually knows something about what the hell is going on, then bashing wouldn't be necessary, wouldn't you say? D&C Chevrolet screwed me on my tires for my Cobalt SS/SC and thus, they went out of business a year later. Karma man, karma. Makes the world go 'round!

That sounds like a bash within a bash. Hopefully, your Camaro will never have to go back to the dealer for any work. Have a great day!

[2SSRS@Gen5diy]

RPO_Z28 Not all of us dislike dealers i for one think you are a good guy and dealer, Same can be said of my dealer the guy i got my camaro from, But as you know some can be A$$, You educated me on how GM ordering works more than i wanted to know and for that Thank you once more.

Now the dealer i did not buy me car from is my local dealer ( MSRP + 10,000 to 15,000 ) But i do use his serves department and parts department nice guys in there some time i have to tell them what is up ( IE for the speedometer and tack ) but never a problem And i educate them on Camaro5 and all we do.

[MEPoPo]

Why has society got so "sue" happy????? has our economy got so bad that people are trying to get a buck anyway possible? Its really discouraging.

[Tsudy]

Here's probably what's going through their head:

"Wait, you mean if I treat customers like shit and rip them off... that may result in creating bad worth of mouth???? I HAD NO IDEA! I have an idea, instead of addressing the thread and saying a simple 'we're sorry' and offering means to rectify the situation... lets sue them! WOOHOO!"

^

Rinse/Repeat. Learn to do business, imho... not exactly winning any brownie points with the dealership's intended audience by going this route.

[Supermans]

Originally Posted by Tsudy

Here's probably what's going through their head:

"Wait, you mean if I treat customers like shit and rip them off... that may result in creating bad worth of mouth???? I HAD NO IDEA! I have an idea, instead of addressing the thread and saying a simple 'we're sorry' and offering means to rectify the situation... lets sue them! WOOHOO!"

^

Rinse/Repeat. Learn to do business, imho... not exactly winning any brownie points with the dealership's intended audience by going this route.

And then you have other dealers coming to their defense at the same time..

RPO_Z28, You seem like a good person with just some bad judgment on who you are trying to defend in this case. The dealer in question, ARNOLD CHEVROLET in West Babylon, NY, as President Obama put it, acted stupidly towards a customer and then threatened to sue as you well know.. An apology perhaps from the general manager acknowledging that they were wrong and the customer was right instead of a pompous know it all attitude would have fixed the situation. Their refusal to look at the car because they don't acknowledge the V8 transmission problem an issue in the first place was also a bad position to take. And then to refuse service on the OP's V6 Camaro based on the premise that there is no fix (because they were looking at the V8 transmission and thought it to be the same as the V6).. Every angle you look at what happened here and nowhere is the customer at fault. The threat is laughable at best at this point after he created this thread. This dealer has single-handedly escalated what should have been a simple call and apology into every camaro5 member being angry at them and spreading the word not to step foot in that dealership.. Now the absence of Arnold Chevrolet from this forum is stupid in my opinion since they are reading it obviously. If their lawyer is telling them not to post in this thread, then they may need to hire new lawyers.. Oh wait, the lawyers would want them to get into litigation even if it is a no win scenario for them..They still get paid.. The irony is the dealer might end up getting screwed by their own lawyer in the end...lol..

[RPO_Z28]

Since this will be my last post regarding this thread, I would like to offer this.

Just because my opinion differs from yours, does not make me "a good person with just some bad judgement..."

Quite frankly, Camaro5 members are a very small group compared to all of the Camaro's sold across the country. For those of you who try to flood a dealers email box with your opinions on how they should do business, I can assure you that those emails don't get read and are deleted immediately. Do you think that I care what some forum member from Idaho thinks about how his forum buddy in New York who didn't like my pricing felt that he was wronged? DELETE!

This whole forum is about discussion and differences in opinion.

Sorry we disagree but I will defend my opinion because it is my right to do so.

Have a great day.

[RobH]

C&D letters are often used to frighten people into backing down. The plaintiff would still have to take the issue to court and actual order issued so anything can be enforced. It is most likely a bluff in this case.

[ffrcobra_65]

I hope they sue and end up in Judge Judy's court.