Maggie Installation Warning - Update: Magnuson takes care of it. - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

toast · 08-11-2010, 10:57 PM

I installed a Magna Charger on my 2010 Camaro this week. It took about 10 hours at a rather leisure pace in a home garage ... no lift, regular shade tree compliment of tools including some decent pneumatic tools. The instructions are well laid out with plenty of good photos. However ...

There is one important step missing from the instructions that created a small issue for me. This small issue became a large issue. The heat exchanger has a red plastic plug in the top of it. This plug is to be removed and replaced with a threaded brass plug. This step is not included in the installation manual. In fact the brass fitting is never mentioned or pictured anywhere in the instructions. After I completed installation I started the car for a few seconds and inspected everything to be sure the belt was aligned ... no leaks ... Well, I had a small amount of coolant dripping from the passenger side of the heat exchanger. I crawled under the car to see that it was not comming from the hose connector on that side. The leak was also not visible from the front of the unit (looking through the grill). It wasn't until I removed the heat exchanger to inspect it that I picked up on the red plug. I figured as long as I had the unit out of the car I would check it for leaks. I kinked and tie wrapped one of the hoses and shoved my garden hose into the other one. I walked around the side of the house to turn on the hose. By the time I returned to the driveway, the pressure of the garden hose had completely ruined the heat exchanger ... destroyed it. I called Magnuson to get a replacement ... $450.00 and 4 days to ship it ... OUCH ... I am an idiot.

I wanted to lay it out there to alert you all to what happened, so it doesn't happen to anyone else. I am also hoping that Magnuson will add this important step to their instruction manual.

franknbeans · 08-11-2010, 11:14 PM

i would send this info to maggie. . . hope they would change the directions

BlownChevy · 08-12-2010, 11:50 AM

Please PM me your information and we will refund your credit card. That should not have gone out without the brass plug installed, this is OUR mistake.

BackinBlackSS/RS · 08-12-2010, 11:54 AM

Quote:

Originally Posted by BlownChevy

Please PM me your information and we will refund your credit card. That should not have gone out without the brass plug installed, this is OUR mistake.

AWESOME!!!!!!!

2010SSRSM6 · 08-12-2010, 11:55 AM

Quote:

Originally Posted by BlownChevy

Please PM me your information and we will refund your credit card. That should not have gone out without the brass plug installed, this is OUR mistake.

Way to step up! You guys are a class act all the way!

CaniacFan · 08-12-2010, 12:09 PM

Quote:

Originally Posted by 2010SSRSM6

Way to step up! You guys are a class act all the way!

+1 Class Act right there - owned up and refunded the difference. Isn't that the way it's supposed to roll?? Great Job.

east TX Muscle cars · 08-12-2010, 12:10 PM

Quote:

Originally Posted by BlownChevy

Please PM me your information and we will refund your credit card. That should not have gone out without the brass plug installed, this is OUR mistake.

Once again Brian is right on top of the 150% perfect customer service!

franknbeans · 08-12-2010, 12:12 PM

this thread just changed my mind from a KB to a Maggie for sure.

BlownChevy · 08-12-2010, 12:20 PM

Hey when we screw up we bite the bullet......shit happens.

PAUL SS · 08-12-2010, 12:23 PM

Quote:

Originally Posted by BlownChevy

Hey when we screw up we bite the bullet......shit happens.

I like your attitude!

BlownChevy · 08-12-2010, 12:24 PM

Jon@MagnaCharger brought this to my attention this morning....all of the thanks goes to him.

ffrcobra_65 · 08-12-2010, 12:29 PM

Magnuson = A1

great customer service Brian and Jon!

Dr Jkel · 08-12-2010, 12:41 PM

Quote:

Originally Posted by BlownChevy

Please PM me your information and we will refund your credit card. That should not have gone out without the brass plug installed, this is OUR mistake.

Now this is what a C5 vendor should be like, I really applaud your company for this and makes it even easier to pick a TVS 2300.

se7en · 08-12-2010, 12:52 PM

Gotta love Maggie!!! Even the customer service is excellent!

08-11-2010, 10:57 PM	#1
toast Toast Drives: 2010 Camaro 2SS/RS Join Date: Nov 2009 Location: Dallas, TX Posts: 45 View My Garage	Maggie Installation Warning - Update: Magnuson takes care of it. I installed a Magna Charger on my 2010 Camaro this week. It took about 10 hours at a rather leisure pace in a home garage ... no lift, regular shade tree compliment of tools including some decent pneumatic tools. The instructions are well laid out with plenty of good photos. However ... There is one important step missing from the instructions that created a small issue for me. This small issue became a large issue. The heat exchanger has a red plastic plug in the top of it. This plug is to be removed and replaced with a threaded brass plug. This step is not included in the installation manual. In fact the brass fitting is never mentioned or pictured anywhere in the instructions. After I completed installation I started the car for a few seconds and inspected everything to be sure the belt was aligned ... no leaks ... Well, I had a small amount of coolant dripping from the passenger side of the heat exchanger. I crawled under the car to see that it was not comming from the hose connector on that side. The leak was also not visible from the front of the unit (looking through the grill). It wasn't until I removed the heat exchanger to inspect it that I picked up on the red plug. I figured as long as I had the unit out of the car I would check it for leaks. I kinked and tie wrapped one of the hoses and shoved my garden hose into the other one. I walked around the side of the house to turn on the hose. By the time I returned to the driveway, the pressure of the garden hose had completely ruined the heat exchanger ... destroyed it. I called Magnuson to get a replacement ... $450.00 and 4 days to ship it ... OUCH ... I am an idiot. I wanted to lay it out there to alert you all to what happened, so it doesn't happen to anyone else. I am also hoping that Magnuson will add this important step to their instruction manual.

08-11-2010, 11:14 PM	#2
franknbeans Whipped Drives: 2010 CAMARO Join Date: Sep 2008 Location: Pittsburgh-ish - PA Posts: 4,216 View My Garage	i would send this info to maggie. . . hope they would change the directions __________________ Car of the week 7/7/14

08-12-2010, 12:12 PM	#8
franknbeans Whipped Drives: 2010 CAMARO Join Date: Sep 2008 Location: Pittsburgh-ish - PA Posts: 4,216 View My Garage	this thread just changed my mind from a KB to a Maggie for sure. __________________ Car of the week 7/7/14

08-12-2010, 11:50 AM	#3
BlownChevy Drives: 2015 1SS RS 1LE Join Date: Dec 2007 Location: Simi Valley, CA Posts: 772	Please PM me your information and we will refund your credit card. That should not have gone out without the brass plug installed, this is OUR mistake.

08-12-2010, 12:20 PM	#9
BlownChevy Drives: 2015 1SS RS 1LE Join Date: Dec 2007 Location: Simi Valley, CA Posts: 772	Hey when we screw up we bite the bullet......shit happens.

08-12-2010, 12:24 PM	#11
BlownChevy Drives: 2015 1SS RS 1LE Join Date: Dec 2007 Location: Simi Valley, CA Posts: 772	Jon@MagnaCharger brought this to my attention this morning....all of the thanks goes to him.

08-12-2010, 12:29 PM	#12
ffrcobra_65 Account Suspended Drives: SuperCharged 2SS/RS IOM MN6 Join Date: May 2009 Location: CA Posts: 5,094	Magnuson = A1 great customer service Brian and Jon!

08-12-2010, 12:52 PM	#14
se7en Drives: 10 Procharged SS Join Date: Oct 2009 Location: The creek at the end of the dead end road Posts: 1,857	Gotta love Maggie!!! Even the customer service is excellent!