Enterprise Rental Damage Issue - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

egad09 · 08-26-2011, 07:47 PM

When i had the Camaro in for service a while back the dealer paid to have a rental vehicle i could drive around. Long story short is When i picked up the vehicle I was in a rush to get to work only had like 30 minutes to drop off the Camaro again, pick up rental and get to work. The Enterprise rep did his walk around notating the damages to the vehicle (Chevy HHR) which was covered in dings, rust spots, scratches, etc AND a cracked windshield is wht i assumed he was marking down.

About a week after returning the rental i get a letter saying that there was "windshield damage" caused while i had the vehicle!!

After calling their 1-800# They filed a dispute and i heard nothing back for almost a month now.

Today i get a call while im at work and after listening to the voicemail it is the "investigator" saying that the dispute has been declined and I AM RESPONSIBLE FOR THE PRIOR DAMAGE. THEIR represenative FAILED to inspect the vehicle properly prior by not notating the damage when i check it out. ANd they said that the damage was not noted on the prior rental agreement so I must be responsible.

Any help in the matter? Advice suggestions i dont know where to go from here.

Thanks.

Steve Dallas · 08-26-2011, 08:50 PM

Quote:

Originally Posted by egad09

When i had the Camaro in for service a while back the dealer paid to have a rental vehicle i could drive around. Long story short is When i picked up the vehicle I was in a rush to get to work only had like 30 minutes to drop off the Camaro again, pick up rental and get to work. The Enterprise rep did his walk around notating the damages to the vehicle (Chevy HHR) which was covered in dings, rust spots, scratches, etc AND a cracked windshield is wht i assumed he was marking down.

About a week after returning the rental i get a letter saying that there was "windshield damage" caused while i had the vehicle!!

After calling their 1-800# They filed a dispute and i heard nothing back for almost a month now.

Today i get a call while im at work and after listening to the voicemail it is the "investigator" saying that the dispute has been declined and I AM RESPONSIBLE FOR THE PRIOR DAMAGE. THEIR represenative FAILED to inspect the vehicle properly prior by not notating the damage when i check it out. ANd they said that the damage was not noted on the prior rental agreement so I must be responsible.

Any help in the matter? Advice suggestions i dont know where to go from here.

Thanks.

Unfortunately, you always need to double check what damage they are marking down when you receive the vehicle. If he didn't note that it was there, and it was...this is why they ask you to inspect with them. I always point out damage (even stuff smaller than a half dollar that they say you can ignore per the agreement).

Remember, it's not just their representative that's inspecting the car...it's you too. ALWAYS double check their work.

So if the windshield damage was there, and you didn't have him mark it down...there's no way to prove it was there, and you signed the agreement. You could see if a lawyer might be able to help here, but I'm afraid from my experiences that you're on the hook for this one.

67 Convertible · 08-26-2011, 09:42 PM

I agree. Sorry to say, if you signed the inspection report and the windsheild wasn't noted, the windshield is your responsibility. I doubt a lawyer could get you out of this one.

Insurance should cover it though, either yours, or Enterprises if you bought their insurance.

JETG · 08-26-2011, 09:56 PM

Good luck with that, had the exact thing happen to me before. It was not noted on the sheet I signed. I was pist but really had no recourse. It cracked from under the windshield wiper and didn't notice it until they said something. I told them I would just pay out of pocket, they tried to charge over 100+ in bs fees. I then get a call from my insurance as they filed a claim with them and it was for a bumper and windshield. I was more infuriated. I got it all squared away and just paid for the windshield. Just have to be careful when renting cars.

2ndgenz28 · 08-26-2011, 10:27 PM

Id derfer to the dealer, if they want any of ur business again, they need to get the rental place off ur back. Not good customer relations using a rental place that tries ti ripe people off. Stand firm. Someone else will eat it.

Berean · 08-26-2011, 10:42 PM

Don't most credit cards automatically cover this sort of stuff?

08-26-2011, 07:47 PM	#1
egad09 Drives: 2010 CGM 1SS Camaro Join Date: Oct 2009 Location: The Woodlands, TX Posts: 527	Enterprise Rental Damage Issue When i had the Camaro in for service a while back the dealer paid to have a rental vehicle i could drive around. Long story short is When i picked up the vehicle I was in a rush to get to work only had like 30 minutes to drop off the Camaro again, pick up rental and get to work. The Enterprise rep did his walk around notating the damages to the vehicle (Chevy HHR) which was covered in dings, rust spots, scratches, etc AND a cracked windshield is wht i assumed he was marking down. About a week after returning the rental i get a letter saying that there was "windshield damage" caused while i had the vehicle!! After calling their 1-800# They filed a dispute and i heard nothing back for almost a month now. Today i get a call while im at work and after listening to the voicemail it is the "investigator" saying that the dispute has been declined and I AM RESPONSIBLE FOR THE PRIOR DAMAGE. THEIR represenative FAILED to inspect the vehicle properly prior by not notating the damage when i check it out. ANd they said that the damage was not noted on the prior rental agreement so I must be responsible. Any help in the matter? Advice suggestions i dont know where to go from here. Thanks. __________________

08-26-2011, 09:42 PM	#3
67 Convertible Drives: 67 Camaro Convertible Join Date: Jun 2009 Location: MA Posts: 1,718	I agree. Sorry to say, if you signed the inspection report and the windsheild wasn't noted, the windshield is your responsibility. I doubt a lawyer could get you out of this one. Insurance should cover it though, either yours, or Enterprises if you bought their insurance. __________________ _____________________________________________ 2LT/RS RJT, Blk Rally Stripes, Beige Interior, Sunroof Placed order at dealer 4/24/09 1100 - 4/28/09 2000 - 5/01/09 2500 - 5/05/09 3000 - 5/05/09 3300 - 5/30/09 3400 - 6/05/09 3800 - 6/18/09 4000 - 6/18/09 4B00 - 6/18/09 4200 - 6/22/09 5000 - 7/01/09 6000 - 7/01/09 It's Home!! 0000 - 7/14/11 Traded in with 24,000 miles. Currently 5th Gen less

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08-26-2011, 09:56 PM	#4
JETG Drives: 2011 Camaro SS/RS Join Date: Dec 2010 Location: Cypress, Texas Posts: 486	Good luck with that, had the exact thing happen to me before. It was not noted on the sheet I signed. I was pist but really had no recourse. It cracked from under the windshield wiper and didn't notice it until they said something. I told them I would just pay out of pocket, they tried to charge over 100+ in bs fees. I then get a call from my insurance as they filed a claim with them and it was for a bumper and windshield. I was more infuriated. I got it all squared away and just paid for the windshield. Just have to be careful when renting cars.

08-26-2011, 10:27 PM	#5
2ndgenz28 Thread Killer Drives: All Black Join Date: Aug 2009 Location: NWO Toledo Area Posts: 4,720	Id derfer to the dealer, if they want any of ur business again, they need to get the rental place off ur back. Not good customer relations using a rental place that tries ti ripe people off. Stand firm. Someone else will eat it.

08-26-2011, 10:42 PM	#6
Berean Drives: Truck Join Date: Apr 2010 Location: Home Posts: 2,439	Don't most credit cards automatically cover this sort of stuff?