Forgestar= non existent customer service - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

lexlueger · 10-30-2011, 07:54 PM

So here's the deal, about a month ago one of my powder coated forgestar F14's was damaged by a brake fluid leak. I contacted the C5 vendor that sold me the wheels (10/6) and asked for some assistance with the repair. It was my intention to get the powder code and have the wheel coated locally. After that was unsuccessful, I asked the vendor for direct contact information for forgestar.

I then emailed Steve Lin at forgestar and informed him of my situation. Three days later he responds to my email stating "what exactly are you trying to do". My reason for emailing was explained fully in my message. I then emailed again about the wheel damage. Steve responded and asked for pictures of the damage. I got those photos sent to him the same day of his email response.

Steve has vanished.He has stopped returning emails. I put in a few calls and left voicemails...nothing.
Forgestar, we have the option of going with a cheaper Chineese cast wheel for less money. I pay a premium for your product I do not expect cheap cast wheel costumer service.
Allot of C5 members are using your wheels. I have 2 sets myself. I will not purchase another. Ever hear of support after the sale

?

oldfriend · 10-30-2011, 08:04 PM

As you said ;;;;;; you paid premium for a premium wheel , and got cheap service from a cheap chinese manuf/ , well the way i see it , you didn't get any service for your premium money/wheels , you got to call some one up the food chain , and be very polite with him/her , goes a long way and would not putt them on the defense .

lexlueger · 10-30-2011, 08:13 PM

Quote:

Originally Posted by oldfriend

As you said ;;;;;; you paid premium for a premium wheel , and got cheap service from a cheap chinese manuf/ , well the way i see it , you didn't get any service for your premium money/wheels , you got to call some one up the food chain , and be very polite with him/her , goes a long way and would not putt them on the defense .

Honestly I don't think that would help. It's the attitude of their business. I did a google search and the general theme is forgestar is the absolute worst in terms of getting you your wheels and service in general.

LittleMT · 10-30-2011, 08:16 PM

sorry to hear this, Forgestar wheels are excellent.... I hope you get resolution to your situation..

tsears · 10-30-2011, 08:28 PM

Let me know what options you come up with. Some dumb@ss at the car wash put some chrome brightener on mine. Didn't notice at first. To late to complain.

lexlueger · 10-30-2011, 08:55 PM

Quote:

Originally Posted by LittleMT

sorry to hear this, Forgestar wheels are excellent.... I hope you get resolution to your situation..

I agree, on the product side. You wait forever to get your wheels from them. Seems like if you ever have an issue your in the wind.

Quote:

Originally Posted by tsears

Let me know what options you come up with. Some dumb@ss at the car wash put some chrome brightener on mine. Didn't notice at first. To late to complain.

It's never too late!

...It looks like a re-coat of all four wheels. The local PC place tried to match the wheels but couldn't.

SUX2BU · 10-30-2011, 09:57 PM

Quote:

Originally Posted by lexlueger

I agree, on the product side. You wait forever to get your wheels from them. Seems like if you ever have an issue your in the wind.

It's never too late!

...It looks like a re-coat of all four wheels. The local PC place tried to match the wheels but couldn't.

Honestly a good powder coater should be able to get really close on the color.

lexlueger · 10-30-2011, 10:10 PM

Quote:

Originally Posted by SUX2BU

Honestly a good powder coater should be able to get really close on the color.

They ordered test panels and they weren't even close

. I looked at the in stock powder also..no dice.

*TAG UR IT* · 10-30-2011, 10:47 PM

Dude could be busy as heck. I've had PM's that I've read, meant to respond to, and forgotten about them until weeks later when they complain back to me. He could have just forgotten.

Shoot another email to him and see if there's anyone else you can talk to.

*Milk 1027* · 10-31-2011, 12:43 AM

This is just a reminder for everyone, but most vendors are out at SEMA and have been preparing for it for the past two weeks. I see it every year. Customer service problems arise because vendors can't answer during this busy time. You'll probably find it hard to contact anyone until December.

BAWLZ SS · 10-31-2011, 01:20 AM

Hey Forgestar is right next to my work! And i know Steve personally! Great guy but idk why he wouldnt reply to ur e-mails or calls.!!! Forgestar is owned by IForged which also owns Intro wheels. I can give u any other information u might need from them but im sure u might have all that already. Try to contact IForged. Same company and owner. I see the F14's every day as they are getting packaged. Nice wheels but not my style. I like something with a lip. Thet do make a great wheel tho! U should call them directly and talk to Steve or Peter!

tsears · 10-31-2011, 11:20 AM

I'm heading to SEMA. I'll look for them and see what they say. Hopefully they have some high grade degreaser up their sleeve that won't ruin the finish. Otherwise.. it's to the powdercoaters..

lexlueger · 10-31-2011, 01:02 PM

Quote:

Originally Posted by TAG UR IT

Dude could be busy as heck. I've had PM's that I've read, meant to respond to, and forgotten about them until weeks later when they complain back to me. He could have just forgotten.

Shoot another email to him and see if there's anyone else you can talk to.

PM's are one thing but if you ran your business in that manner

.

Quote:

Originally Posted by Milk 1027

This is just a reminder for everyone, but most vendors are out at SEMA and have been preparing for it for the past two weeks. I see it every year. Customer service problems arise because vendors can't answer during this busy time. You'll probably find it hard to contact anyone until December.

I understand the importance of SEMA, but there should be someone responsible on a CS level. Everyone isn't involved in preparation for SEMA. I could see a slowdown but not this.

Quote:

Originally Posted by BAWLZ SS

Hey Forgestar is right next to my work! And i know Steve personally! Great guy but idk why he wouldnt reply to ur e-mails or calls.!!! Forgestar is owned by IForged which also owns Intro wheels. I can give u any other information u might need from them but im sure u might have all that already. Try to contact IForged. Same company and owner. I see the F14's every day as they are getting packaged. Nice wheels but not my style. I like something with a lip. Thet do make a great wheel tho! U should call them directly and talk to Steve or Peter!

The email address that I have is iforged.com. I have no contact info for Peter.

Quote:

Originally Posted by tsears

I'm heading to SEMA. I'll look for them and see what they say. Hopefully they have some high grade degreaser up their sleeve that won't ruin the finish. Otherwise.. it's to the powdercoaters..

Good luck. Make sure to tell them their customer service could use some help.

Jay_LHD3 · 10-31-2011, 02:10 PM

Are paint/powder coat codes proprietary?

10-30-2011, 07:54 PM	#1
lexlueger Drives: V10 BMW M5, Supercharged 2SS/RS Join Date: Jun 2010 Location: Charlotte NC /Brooklyn NY Posts: 2,305	Forgestar= non existent customer service So here's the deal, about a month ago one of my powder coated forgestar F14's was damaged by a brake fluid leak. I contacted the C5 vendor that sold me the wheels (10/6) and asked for some assistance with the repair. It was my intention to get the powder code and have the wheel coated locally. After that was unsuccessful, I asked the vendor for direct contact information for forgestar. I then emailed Steve Lin at forgestar and informed him of my situation. Three days later he responds to my email stating "what exactly are you trying to do". My reason for emailing was explained fully in my message. I then emailed again about the wheel damage. Steve responded and asked for pictures of the damage. I got those photos sent to him the same day of his email response. Steve has vanished.He has stopped returning emails. I put in a few calls and left voicemails...nothing. Forgestar, we have the option of going with a cheaper Chineese cast wheel for less money. I pay a premium for your product I do not expect cheap cast wheel costumer service. Allot of C5 members are using your wheels. I have 2 sets myself. I will not purchase another. Ever hear of support after the sale? __________________ MAST 416 STROKER: STAGE 3 TVS 2300 CUSTOM CAM TPIS 102 TB IW 8 RIB PULLEY W/ OD COG REARS NX EXPRESS/NANO KIT KDI HEAT EXCHANGER/ROTOFAB RESERVOIR CIRCLE D 2800 TC/FLEX PLATE/ADM TRANS COOLER DSS DRIVESHAFT/1400 HP AXLES EATON TRUETRAC -LPE 3.27 GEARS DYNATECH HEADERS/MAGNAFLOW EXHAUST SQUASH RETURN STYLE FS ID 850's E85/ FLEXFUEL BMR/EIBACH SUSPENSION KILL MODE, ON.

10-30-2011, 08:16 PM	#4
LittleMT user bann'd Drives: Chevy SS Join Date: May 2009 Location: Hepcat City Posts: 1,463	sorry to hear this, Forgestar wheels are excellent.... I hope you get resolution to your situation.. __________________ Chantilly Lace, the 2011 Rockabilly Jukebox..ADM built..617rwhp, geared A6.

10-30-2011, 08:28 PM	#5
tsears Drives: 2010 Camaro 2SS/RS - L99 - CGM Join Date: Apr 2010 Location: San Diego Posts: 849	Let me know what options you come up with. Some dumb@ss at the car wash put some chrome brightener on mine. Didn't notice at first. To late to complain. __________________ 2007 Corvette Z06 - Velocity Yellow Halltech \| Forgestar \| Bilstein

10-31-2011, 12:43 AM	#10
Milk 1027 Camaro➎ moderator Drives: '13 BLK 1LE Join Date: Aug 2008 Location: AZ Posts: 13,567 View My Garage	This is just a reminder for everyone, but most vendors are out at SEMA and have been preparing for it for the past two weeks. I see it every year. Customer service problems arise because vendors can't answer during this busy time. You'll probably find it hard to contact anyone until December. __________________

10-31-2011, 01:20 AM	#11
BAWLZ SS Drives: '10 Camaro LS3 2SS/RS, 1968 Nova Join Date: Aug 2010 Location: California Posts: 972	Hey Forgestar is right next to my work! And i know Steve personally! Great guy but idk why he wouldnt reply to ur e-mails or calls.!!! Forgestar is owned by IForged which also owns Intro wheels. I can give u any other information u might need from them but im sure u might have all that already. Try to contact IForged. Same company and owner. I see the F14's every day as they are getting packaged. Nice wheels but not my style. I like something with a lip. Thet do make a great wheel tho! U should call them directly and talk to Steve or Peter! __________________ Performance- Kooks Headers w/HF cats, ZL1 Corsa exhaust, VMax, CAI Inc. CAI, MGW shifter, RX CC Suspension - KW V3 Coilovers/ Full PFADT & BMR suspension Appearance - ZL1 Fascia/Sides/ Diffuser, AAC Afterburners, RK Sport 3pc Spoiler, SLP Black out Kit

10-30-2011, 08:04 PM	#2
oldfriend Drives: Fiat 500 E Join Date: Dec 2009 Location: 32.7607/N. 16.95947/W Posts: 7,816 View My Garage	As you said ;;;;;; you paid premium for a premium wheel , and got cheap service from a cheap chinese manuf/ , well the way i see it , you didn't get any service for your premium money/wheels , you got to call some one up the food chain , and be very polite with him/her , goes a long way and would not putt them on the defense .

10-30-2011, 10:47 PM	#9
TAG UR IT www.Camaro5store.com Drives: 2014 ZL1 #705 Join Date: Jul 2006 Location: SA, Texas Posts: 26,544 View My Garage	Dude could be busy as heck. I've had PM's that I've read, meant to respond to, and forgotten about them until weeks later when they complain back to me. He could have just forgotten. Shoot another email to him and see if there's anyone else you can talk to.

10-31-2011, 11:20 AM	#12
tsears Drives: 2010 Camaro 2SS/RS - L99 - CGM Join Date: Apr 2010 Location: San Diego Posts: 849	I'm heading to SEMA. I'll look for them and see what they say. Hopefully they have some high grade degreaser up their sleeve that won't ruin the finish. Otherwise.. it's to the powdercoaters.. __________________ 2007 Corvette Z06 - Velocity Yellow Halltech \| Forgestar \| Bilstein

10-31-2011, 02:10 PM	#14
Jay_LHD3 Drives: 2019 F150 RCSB Abyss FX4 Join Date: Aug 2009 Location: Huntsville, AL Posts: 2,277	Are paint/powder coat codes proprietary?

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